topic Re: Elemis in Customer Care

Elemis

mollypup — Tue, 27 Jun 2017 03:48:22 GMT

I just recieved my first shipment of the 3 pc Elemis Collection. Half of the Cleansing Balm has leaked in the box leaving about 2/3 of the jar left but it is half liquid and half balm. Is it spoiled now or can I still use it? If I return it it will take another 10-15 days beside the time it took to get it in the first place. I really want to like this but it starting out to not be a pleasant experience.

Re: Elemis

makena — Tue, 27 Jun 2017 04:06:58 GMT

I wouldn't think it would be spoiled but if you paid for a full jar that's what you should have. Call CS and they may tell you to keep it but possibly can send you a new jar. It doesn't hurt to ask; otherwise, you will have to return the entire kit.

Re: Elemis

makena — Tue, 27 Jun 2017 04:28:56 GMT

@mollypup also, I found it odd that none of the three items were sealed and the balm didn't even have a styrofoam cover on it. Mine was melted a little because it sat on my front porch in the 85+ degree weather all day.

Re: Elemis

Diggerdan — Tue, 27 Jun 2017 11:22:58 GMT

Same thing happened to me-I called CS-nice gentleman offered to send a credit back to my credit card for 1/3 of the total price of kit.....was a fair settlement for me & retained a happy customer for QVC!

Re: Elemis

ruthbe — Tue, 27 Jun 2017 16:44:42 GMT

I thought I heard them say on TV if the balm became liquid, put in fridge (could be another product.. not positive) . You could try that if you haven't put in trash yet.

Re: Elemis

Susan-QVC — Tue, 27 Jun 2017 18:11:23 GMT

@mollypup I am so sorry to see that your cleansing balm arrive leaking. I am sending you an email regarding this.

Susan Q-Social

Re: Elemis

mollypup — Wed, 28 Jun 2017 02:26:24 GMT

Thank you all for your replies. I heard from Susan from CS and she is mailing me a new jar. I'm looking forward to using this new line and appreciate the rapid reply from her. Thanks again everyone and have a good evening.