topic Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!! in Customer Care

What Is Going On????!!!! Cannot Order Anything!!!!!!!!

lovesallanimals — Fri, 23 Jun 2017 01:26:04 GMT

Come on Q! This happened last week also. Cannot order anything, everything says "sold out". Cannot get into my Order Status, Wait List, etc. The same thing happened last week. What is going on over there?! I have never seen such a mess from any company on their websites. Fix it already!!!

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Kachina624 — Fri, 23 Jun 2017 01:29:24 GMT

No wonder they sometimes operate in the red and must depend on S&H fees to show a profit. I wonder how much 5 minutes of no sales costs them?

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Carol08 — Fri, 23 Jun 2017 01:30:58 GMT

This is so frustrating! It keeps happening over and over and over.

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

fthunt — Fri, 23 Jun 2017 01:34:04 GMT

Calm down OP, it isn't the end of the world. When I couldn't get to Items Recently On Air, I was offered an opportunity to report a problem. Did that - so things will probably get straightened out shortly. Geee, problems do happen and maybe no fault of the Q.

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

CatLoverDogsToo — Fri, 23 Jun 2017 01:34:05 GMT

This is crazy, can't order anything, can't see what is on air and cannot check order status. We can, however, log into forums. At least we get to "vent".

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

iTalia — Fri, 23 Jun 2017 01:51:17 GMT

Well I placed an order online, it looked like everything went through fine but when I go to order status, my order is not showing up but I got an authorization on my CC for it!! CS was no help. They said they don't see my order either. Isn't that great!

The only thing CS did say was do I want them to place a new order for me. Ummm, no thank you!! I don't want a SECOND hit on my CC! I want to see my first order show up considering everything looked okay!

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

saintsand sinners — Fri, 23 Jun 2017 02:18:48 GMT

This is happening way too often. Not only can you not order on line but can not order by phone. Why do they have programming on TV and of course no one can order anything anyhow. Jane Tracey just announced a few minutes ago that their system was back up. It is not.

I hope they will honor the recent prices that were offered for the previous products..am very seriously not satisfied for a while now and probably not be purchasing any more.

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Ane1Care — Fri, 23 Jun 2017 02:41:50 GMT

Easy Pay isn't showing up in the checkout for clearance items either. It says it's available on the item page, but at checkout it's not an option.

This also keeps popping up

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

BirkiLady — Fri, 23 Jun 2017 02:59:39 GMT

Notice, also, S&H and sales tax are NOT included on your totals. I received a prompt saying, "QVC is doing Maintence . . . "

WTH is with that story? Jayne had already said they were back up! So tired of the lies on QVC. Now lame excuses. Why can't they simply admit to having "technical difficulties" like everyone else? It happens. Not a big deal if honesty prevails.

The lack of honesty and integrity has me livid. Who does business with such stupid excuses? Does QVC really think we (their customers) are THAT stupid? I'm here to tell them NOOOOO.

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Katcat1 — Fri, 23 Jun 2017 03:00:04 GMT

The website problems are getting old and it definitely is happening too often. You need to spend the money on your website instead of buying more stations for Q2, etc. Priorities are messed up here.

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Kachina624 — Fri, 23 Jun 2017 03:11:52 GMT

Keep in mind, it's hurting them more than us. They're losing money.

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Krissyo — Fri, 23 Jun 2017 04:03:55 GMT

This is crazy. I placed an order hours ago and have no idea if the order is placed of not. Tried chatting with CS an she got snippy with me. I realize they are losing alot of money but perhaps they should concentrate on one channel until they make sure that it is working properly 24/7. When you make a mistake, don't take it out on the customers!

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Lila4Now — Fri, 23 Jun 2017 05:10:47 GMT

Judging by the frequency this site messes up, their IT department must all be from the bottom of the barrel, or they must not pay them much. There always seems to be an issue with this site. I agree with the previous poster, they've had nothing but one mess since they tried to add channels. This won't get them any business! It shames QVC! It's the absolute worst shopping site I visit!

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

BirkiLady — Fri, 23 Jun 2017 05:11:22 GMT

After placing my order for Alegra clogs (first item in Jayne's Closet) which was a disaster on QVC's disfunctional site, but QVC said was "underoing Maintenance," I went ahead and wrote a complaint about their lack of honesty.

Just checked my email. No truthful response. Simply a form letter-type of response. Didn't bother to answer my last paragraph, which I specifically asked them to make a reply! Nada, nope, nothing. So much for QUALITY, SERVICE and VALUE in the Customer Service department. I've long felt CSR's didn't bother to read what customers write, so why bother?

Still haven't received anything from QVC indicating they have my order for size 39 Alegra clogs at the sale price and on easy pay.

NOTE QVC - PLEASE MAKE SURE MY ORDER WAS PLACED!!

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

De Anna — Fri, 23 Jun 2017 05:14:23 GMT

I am trying to see items recently on air and place an order, I can't do it. What's going on? I shut down my computer and brought back up, and still nothing. Is anyone working on this?

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

tropics21 — Fri, 23 Jun 2017 09:18:32 GMT

excuse me, but with the corporate conglomerate qvc is, kindly consider the amount of times their internet fails, too much. They need to spend the money for the right purposes and stop being so cheap. I have to laugh, everytime it goes down, they lose millions, you would think someone at corporate would be smart enough to realize that sometimes you need to spend money to make it. LOL

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Krissyo — Fri, 23 Jun 2017 09:56:49 GMT

Many hours later and STILL not able to acess anything! Helloooooooooooo anyone there at QVC ?????????? Anyone working on the problem????????

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Callie923 — Fri, 23 Jun 2017 10:01:31 GMT

This is nuts.....trying to purchase the TSV and when I finally got the items I wanted in my cart after many attempts the buy more and save is not registering on the screen. The website never used to be this bad but has gotten progressively worse this is pitiful. QVC, before you keep expanding make sure your systems can handle it all. I've been a customer many years and overall have been very satisfied but this is beyond frustrating. At this point why keep broadcasting if no one can order anything!?

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Kitty Galore — Fri, 23 Jun 2017 10:23:29 GMT

come on this has been going on since last night, what is going on that it is taking this long to be fixed?!?! Is anyone working on it?! I'm not placing any orders till it is back , don't trust it. The items I wanted to order Kate last night were all on EP but when checking out didn't apply it so cancelled..... Come on

Re: What Is Going On????!!!! Cannot Order Anything!!!!!!!!

Sweet_Serenity — Fri, 23 Jun 2017 10:54:21 GMT

Tried watching, Breezies TSV?! No video. Wonder how many people are doing the same? We have become spoiled with the easy access to shopping online. Then when failure happens and machines no matter the money invested can and do fail. Meltdowns start to happen. Mean read some of the posts. Reminds me of road rage except there is no car. Myself included became frustrated with Qvc realized wait a minute! Getting stressed out isn't going to help. Stay calm, This to shall pass. Relax and enjoy your day. Peace out-💜