topic Re: Shipping in Customer Care

Shipping

bigyellow1 — Fri, 23 Jun 2017 13:54:43 GMT

Why do you offer 2 day shipping if it takes you 3+ days to even process the order? I paid an extra $17 to receive a package on time and there it sits "in process."

Re: Shipping

rocket9244 — Fri, 23 Jun 2017 13:58:11 GMT

I ordered somethjing on the 16th and it is the 23rd, still processing. it said the package would be here three days ago. if I had known it was going to take two weeks just to ship, I would have bought the item at a store. VERY SLOW processing . they need to fix this issue if they want to keep customers.

Re: Shipping

Anonymous — Fri, 23 Jun 2017 14:04:04 GMT

Hi @bigyellow1, I just checked your account and the tracking for the order you placed on June 21st shows it is out for delivery today. Have a great day!

Re: Shipping

bigyellow1 — Fri, 23 Jun 2017 14:10:34 GMT

It does?? I haven't been able to access my account since yesterday where it said in process. Thank you so much for letting me know!!