topic Re: Moderators - I Have a Question in Customer Care

Moderators - I Have a Question

Fona — Sat, 30 Apr 2016 18:12:23 GMT

Moderators: Why does QVC remove the Click Here, Customer Comments, and the ability to look at colors when the item is As-Is? This is on many items (I haven't checked them all). Even if the item is on sale, I would always want to check the sizing and the colors of clothing. Many thanks.

Re: Moderators - I Have a Question

kze — Sat, 30 Apr 2016 18:32:33 GMT

Hi, I'm not a moderator but I've noticed that they usually show the original Item number. If you look under that number, you can find that information. Hope that helps.

Re: Moderators - I Have a Question

Brittany-QVC — Sat, 30 Apr 2016 19:05:50 GMT

Hi @Fona,

That's an interesting question!

My best guess would be that because we create a new item number for "As-Is" items that some of the information may not be carried over. I do believe @kze is correct though, that information should be retained on the original product page. If that item would be sold out, that might make things tricky, but feel free to ask us here and we'll do our best to find that information for you!

Brittany

Re: Moderators - I Have a Question

Fona — Sun, 01 May 2016 10:03:29 GMT

kze and Brittany: Thank you both. I will check for the original item number (that helps). I do think, though, that it would be easier to at least see the sizing and the colors right there on the as-is item without having to go to another page. Anyway, I appreciate your replies.