topic Re: Return and refunds in Customer Care

Return and refunds

Dimples1 — Sun, 18 Jun 2017 05:50:31 GMT

Anybody besides my self having problems receiving refunds! I am waiting on {2} refunds checks that were, as informed mailed on 5/23 &5/24/07, still have not arrived! oh, they are checking on it.

Re: Return and refunds

IMissSuperPoke — Sun, 18 Jun 2017 06:22:12 GMT

@Dimples1 wrote:
Anybody besides my self having problems receiving refunds! I am waiting on {2} refunds checks that were, as informed mailed on 5/23 &5/24/07, still have not arrived! oh, they are checking on it.

From 2007? That is a long, long wait.

Re: Return and refunds

pugvette74 — Sun, 18 Jun 2017 06:37:48 GMT

@IMissSuperPoke I believe @Dimples1 meant 2017 That still is a long time waiting to receive a refund check...

Re: Return and refunds

PINKdogWOOD — Sun, 18 Jun 2017 13:15:11 GMT

@pugvette74 I've recently experienced the same. If you call CS and explain your situation hopefully it will work out in your favor. I was glad I phoned, and a great CS help me through this.

Re: Return and refunds

IMW — Sun, 18 Jun 2017 14:41:01 GMT

I get refunds back to my credit card in about a week and a half. I think that's pretty good service.

Re: Return and refunds

KathyPet — Sun, 18 Jun 2017 15:16:35 GMT

This is not passing the smell test. TWo separate checks mailed on two different days and neither one has shown up??? I can understand one being lost in transit but both of them??? No, not buying it.

Re: Return and refunds

Dimples1 — Sun, 18 Jun 2017 21:57:13 GMT

Yes you are right it is 2017, my mistake.thanks

Re: Return and refunds

Dimples1 — Sun, 18 Jun 2017 22:04:04 GMT

Thanks for all of the replys, Did reach out Customer Service {2} ,always informed it is on the way.

My next step is to reach out to QVC INC,GLOBAL HEADQUARTERS, maybe someone can help! Never did I have this problem before, refunded back whether to my card, check or money order!

Re: Return and refunds

Katcat1 — Sun, 18 Jun 2017 22:12:24 GMT

They better check on your checks. I live in Illinois so mailing from PA is 2 days 3 or 4 days for further west when mailing first class.

Re: Return and refunds

pugvette74 — Mon, 19 Jun 2017 03:47:31 GMT

Hi @PINKdogWOOD, I was explaining to @IMissSuperPoke that @Dimples1 meant to write 2017, not 2007

I am not waiting for refund checks, but thank you for your reply...

Re: Return and refunds

Dimples1 — Tue, 20 Jun 2017 19:05:44 GMT

Thanks for all of the replys, Did reach out Customer Service {2} ,always informed it is on the way.

My next step is to reach out to QVC INC,GLOBAL HEADQUARTERS, maybe someone can help! Never did I have this problem before, refunded back whether to my card, check or money order!

Re: Return and refunds

Dimples1 — Tue, 20 Jun 2017 19:15:16 GMT

Update: Spoke to live Rep @ QVC Inc. Headquaters finance department states ,checks have been re-issued and sent out!

They are aware of problem from Rep that finally did the correction on 6/18/2017 from the original issue date in May 2017.

We will see in 7 bussiness days if payments to me are received!

Thanks to all .

Re: Return and refunds

Dimples1 — Thu, 29 Jun 2017 21:23:37 GMT

I am finally happy to post,I received my refunds! Thanks to customer rep.Joyce for doing the corrections and forwarding to financial department at QVC Headquarters!

I did received it in 7 days as promised.