topic Re: Mod question in Customer Care

Mod question

SharkE — Sun, 11 Jun 2017 02:36:14 GMT

@Beth-QVC

Has the cooler I sent back on Wed arrived yet?

Re: Mod question

Beth-QVC — Sun, 11 Jun 2017 02:34:41 GMT

@SharkE

Still in transit but I can refund/replace - whichever you would like!

Beth QVC

Re: Mod question

SharkE — Sun, 11 Jun 2017 02:41:47 GMT

XL replacement, please and thank you !

@Beth-QVC

Re: Mod question

SharkE — Sun, 11 Jun 2017 02:41:23 GMT

Because it was damaged I was told by mod susan that I didn't have to pay the return fee

@Beth-QVC

Re: Mod question

Beth-QVC — Sun, 11 Jun 2017 03:02:33 GMT

@SharkE

Okay all done - expect your item's replacement on or about the 19th. You will not be charged anything as this is a QVC fault return. Let me know if you need anything else!

Beth QVC

Re: Mod question

SharkE — Sun, 11 Jun 2017 03:02:50 GMT

@Beth-QVC

Thanks , think from your email you know that I don't have to pay the return postage? Since balance was 0

Re: Mod question

SharkE — Sun, 11 Jun 2017 03:03:36 GMT

Oh, OK thanks hun

Your a doll !

Re: Mod question

SharkE — Sat, 17 Jun 2017 01:02:22 GMT

@Beth-QVC

I got my replacement today and they also sent me an extra one !

Did they charge me 42.17 for the extra one ? Just want one. Unless it's FREE LOL

Re: Mod question

Beth-QVC — Sat, 17 Jun 2017 01:14:55 GMT

@SharkE

I sent you an email - let me know if you need any further assistance.

Beth QVC

Re: Mod question

SharkE — Sat, 17 Jun 2017 02:17:17 GMT

Nope, I'm good