topic Unable to sign in on Chrome in Customer Care

Unable to sign in on Chrome

Icegoddess — Thu, 18 May 2017 15:02:01 GMT

This just started today. Using Google Chrome Version 58.0.3029.110 (64-bit) on a Mac. When I try to sign in I get an error message.

Re: Unable to sign in on Chrome

dooBdoo — Thu, 18 May 2017 15:18:07 GMT

@Icegoddess, The "entity" is the data stream sent to the Q site by your browser. It's not a website issue. The problem is one or more corrupted cookies on your device.

The fix is to delete all Chrome browser cookies/cache, quit the browser and then relaunch it. If that doesn't work you might need to delete Flash cookies (LSOs), associated with Adobe Flash, from your device.

(I'm on a Mac right now, by the way, macOS Sierra v. 10.12.5, Firefox 53.0.2, Chrome 58.0.3029.110.)

Re: Unable to sign in on Chrome

spent2much — Thu, 18 May 2017 15:15:39 GMT

This happens to me repeatedly. I just use another browser.

Re: Unable to sign in on Chrome

Susan-QVC — Thu, 18 May 2017 15:17:12 GMT

@Icegoddess & @dooBdoo Thanks so much for assisting Icegoodess dooBdoo, that is exactley what we would have suggested.

Please let us know if the problem continues, we will report it to IT.

Have a great day!!

Susan Q-Social

Re: Unable to sign in on Chrome

dooBdoo — Thu, 18 May 2017 15:17:28 GMT

spent2much wrote:
This happens to me repeatedly. I just use another browser.

@spent2much, If you'll clear the browser cookies and then relaunch it, the error will be resolved.

Re: Unable to sign in on Chrome

Icegoddess — Thu, 18 May 2017 17:23:21 GMT

Thanks. I just ran CCleaner (which pretty much does what was suggested) and the problem has gone away.