topic Re: Order still in process in Customer Care

Order still in process

plc123 — Thu, 11 May 2017 18:02:15 GMT

I ordered spmething on May 5th and today is May 11th and it is still in process. Anyone else have this issue?? Seems to be taking along time.

Re: Order still in process

DenS — Thu, 11 May 2017 18:10:12 GMT

yes, I had 3 things from that date, 1 was still not shipped.

Re: Order still in process

ginkgo — Thu, 11 May 2017 18:13:11 GMT

Same thing happened to me. The estimated delivery date was 5/10, and on 5/11 it was still in progress. I cancelled the order.

Re: Order still in process

Arizona sunset — Thu, 11 May 2017 18:13:50 GMT

I also have 2 orders just sitting there from that date. I cancled one other yesterday. You do know that they are holding Payment and they still have not shipped.

Re: Order still in process

plc123 — Thu, 11 May 2017 18:31:52 GMT

had anything take this long to ship.

Re: Order still in process

plc123 — Thu, 11 May 2017 18:32:34 GMT

opps i meant to say i have never had anything take this long to ship.

Re: Order still in process

pupwhipped — Thu, 11 May 2017 18:43:20 GMT

Yep. Ordered on 5/6. Estimated delivery date is tomorrow, 5/12...and it's still sitting there showing as "in process." I should just cancel, and I probably would, but the item is completely sold out. Sometimes QVC gets on my last nerve.

Re: Order still in process

Susan-QVC — Thu, 11 May 2017 19:06:42 GMT

@plc123

I have taken a look at your orders, I will email you with the details of the delay that has affected your order.

Susan Q-Social

Re: Order still in process

Wannabeincali — Fri, 12 May 2017 02:24:50 GMT

Yup. Same thing happened to me. I ordered the Mission set of 4 Cooling Towels, but it still says processing, after several days. I called, and was told they were having delays getting the product out from the warehouse. I wanted these for wearing out in the garden during the summer, as a way to keep cool. Fortunately, it's only May and fairly cool. lol

Hopefully they will be en route by next week.

Re: Order still in process

jeffie24 — Fri, 12 May 2017 03:03:36 GMT

I'm having the same problem. I set an email voicing my concern and received a reply stating it would take 72 hrs. to get me an answer. Unacceptable!!

Re: Order still in process

SharkE — Fri, 12 May 2017 13:14:31 GMT

@Susan-QVC My Women of control shorts was ordered on the 9th and still in process. Did the order go thru ?

Thanks !

Re: Order still in process

Kim-QVC — Fri, 12 May 2017 13:37:55 GMT

@SharkE wrote:

@Susan-QVC My Women of control shorts was ordered on the 9th and still in process. Did the order go thru ?

Thanks !

Hi @SharkE - Susan is not available at the moment. I apologize for the delay in shipping, we did receive a memo that we are experiencing a delay of 1-2 days delay from that warehouse, I do apologize. We do anticipate this order to release shortly, I will continue to monitor it over the weekend to be sure that it does. Thank you for shopping and posting with us.

~KIm

Re: Order still in process

vermint — Fri, 12 May 2017 15:47:49 GMT

I just started a new thread about this same thing. Used to be if I ordered something on, say, a Monday, I'd have it by Thursday. My last two orders from Monday & Tuesday of this week are STILL processing! I won't get them by the EDD even if they shipped today, probably. This happened with the order preceeding these two, I think I got it 2-3 days after the EDD. It's really getting ridiculous!

Re: Order still in process

SharkE — Sat, 13 May 2017 16:00:14 GMT

hope I get before winter or get to fat and old to wear 'em.

Re: Order still in process

SharkE — Sun, 14 May 2017 00:18:12 GMT

What a log jam....

Free the goods !!!!!! LOL

Re: Order still in process

Lila4Now — Mon, 15 May 2017 05:24:42 GMT

I had items in processing for a week. The EDD is tomorrow, but they didn't ship until this afternoon. There is no way they are going to get here by the EDD. It was just a regular order, nothing special. QVC is just slow in the processing department. I can get things at my door from other vendors, before it leave processing at QVC.