topic Re: Shipping Problems in Customer Care

Shipping Problems

Carol08 — Sat, 06 May 2017 20:41:10 GMT

I was supposed to receive an item yesterday - by UPS. I received a notice that a delivery was attempted. I was home all day - and never received the item. UPS did not ring the doorbell, nor knock on the door. I have been waiting all day for it to be re-delivered, and left the infonotice on my front door - as well as another notice letting UPS know that I am home. When I try to track the package online, I get the message that the information is not available. Could one of the mods please help me locate this item? Thanks.

Re: Shipping Problems

Kachina624 — Sat, 06 May 2017 20:47:31 GMT

If I was you I'd call the local UPS warehouse and ask what's going on. Sounds like a local problem. Very aggravating. This is a stunt usually pulled by the USPS, claiming nobody was home.

Re: Shipping Problems

Beth-QVC — Sat, 06 May 2017 20:59:38 GMT

@Carol08

I sent you an email...the key thing is that UPS does not deliver on Saturdays so you should have this on Monday the 8th.

Beth QVC

Re: Shipping Problems

Carol08 — Sat, 06 May 2017 21:21:46 GMT

Thanks so much, Beth. I just sent you an email thanking you for letting me know. I thought UPS delivered on Saturdays - and was concerned about the order.

Re: Shipping Problems

Carol08 — Sat, 06 May 2017 21:27:01 GMT

I totally agree with you Kachina624. I was home the whole day, and was monitoring my front door to make sure UPS delivered the item. Imagine my surprise when I saw the infonotice on my door that no one was home when UPS delivered the package.

Re: Shipping Problems

Beth-QVC — Sat, 06 May 2017 21:30:42 GMT

@Carol08

Happy to help! Enjoy your weekend!

Beth QVC