topic Re: Wrong Order Received in Customer Care

Wrong Order Received

Carol08 — Wed, 20 Apr 2016 20:08:07 GMT

I received an "As Is" order - ED On Air microlight strand (H208373) today that was incorrect. I ordered the silver/white - but received the silver/multi. Quality Control should have caught this - even if it was an "As Is" item. There are no more silver/white lights in stock, so I don't want to send them back.

Re: Wrong Order Received

Peaches McPhee — Wed, 20 Apr 2016 20:09:41 GMT

Mistakes happen, unfortunately.

Re: Wrong Order Received

Krimpette — Wed, 20 Apr 2016 20:23:44 GMT

Easy fix. Call C/S, they won't charge you for the return, and they'll send you a replacement.

Re: Wrong Order Received

GCR18 — Wed, 20 Apr 2016 22:13:51 GMT

@Krimpette wrote:
Easy fix. Call C/S, they won't charge you for the return, and they'll send you a replacement.

@Krimpette

OP said the color she ordered isn't available.

Re: Wrong Order Received

GCR18 — Wed, 20 Apr 2016 22:16:07 GMT

I've had that happen with an as is top. It's been a while, but I never met up with the original color.

Re: Wrong Order Received

Pearlee — Thu, 21 Apr 2016 01:01:30 GMT

To the original poster - I've had this happen two times within the past two weeks, both with As Is orders. Maybe they are just too sloppy with As Is. You might be interested in my thread below - see my first post and also my real recent post about the second wrong item. That's too many mistakes, too frequently.

They need to tighten up controls in As Is.

Re: Wrong Order Received

Marp — Thu, 21 Apr 2016 01:50:31 GMT

Something else to consider is that the products received were correct based on item number but the online description was wrong.

Re: Wrong Order Received

Pearlee — Thu, 21 Apr 2016 02:11:13 GMT

@Marp wrote:
Something else to consider is that the products received were correct based on item number but the online description was wrong.

@MarpThat's not true for the two wrong ones I received. The item number on the clear plastic bag was the correct item I ordered online; the garment inside the bag wasn't even close. That was the case on both orders.