topic Re: Goodbye in Customer Care

Goodbye

Illini79 — Tue, 25 Apr 2017 15:54:36 GMT

Re: Apparently I'm a bad customer!

Pook — Tue, 25 Apr 2017 15:28:31 GMT

I get why they do this. The check option is there for those who probably have no credit cards and still use checks - not to reserve items you may or may not want to purchase!! It is not right to use the check option to "reserve" an item while deciding if you really want it!! Someone who really wants to buy it is then not able to if it sells out because you are holding it. If you're not sure you really want it, just take the chance that it will be there when you finally do your research and decide it's "right for you"!!

. . .

debic — Tue, 25 Apr 2017 15:36:18 GMT

Reread your own post. You obviously cancel too many things, that they've already paid people to process and set aside. Or maybe you don't send your check soon enough. Why should they hold anything?

I'm amazed how so many people "spend thousands" complain so much. LOL always reminds me of people in retail that say "I pay your salary" Makes no difference even if it's true, once you start costing them money, you are a bad customer.

Re: Apparently I'm a bad customer!

SeaMaiden — Tue, 25 Apr 2017 15:38:15 GMT

@Illini79 Why not have a designated credit card just for QVC only??

You are safe using it as it is not using your own money upfront... the cards are secure as far as if you are worried about theft... less chance of that than MAILING A CHECK.... cards are backed 100% if there is any fraud... and you can just order things right away.. no waiting or being told you are a 'BAD CUSTOMER" as you put it.

Just pay it off every month.. get the bill... pay it off... easy. No interest or anything. It is like borrowing money for free!

Re: Apparently I'm a bad customer!

jaxs mom — Tue, 25 Apr 2017 15:42:15 GMT

My ex BFF was notorious for ordering things on check hold so she could think about if she really wanted it or not and then she'd call in and switch to card payment if she decided she wanted it. I have no problem with QVC cutting off people who abuse their generosity.

Re: Apparently I'm a bad customer!

IMissSuperPoke — Tue, 25 Apr 2017 15:44:31 GMT

If you are ordering only to plan to research the item thoroughly then canceling, then yes you are a bad customer. Someone paying by credit card, or debit, could get that item who really wanted it. Not just to set it aside for you to mull it over first. Not fair.

Re: Apparently I'm a bad customer!

panda1234 — Tue, 25 Apr 2017 15:48:04 GMT

@SeaMaiden wrote:
@Illini79 Why not have a designated credit card just for QVC only??

You are safe using it as it is not using your own money upfront... the cards are secure as far as if you are worried about theft... less chance of that than MAILING A CHECK.... cards are backed 100% if there is any fraud... and you can just order things right away.. no waiting or being told you are a 'BAD CUSTOMER" as you put it.

Just pay it off every month.. get the bill... pay it off... easy. No interest or anything. It is like borrowing money for free!

@Illini79 you get the advantage of the three easy pays so you only have to put out 1/3 of your money.

Re: . . .

Illini79 — Tue, 25 Apr 2017 15:51:51 GMT

Apparently you missed the part where I mentioned that items were not being processed & set aside. That is a myth.

As as for me "complaining so much" - doesn't happen. I rarely post here as I don't usually have much free time.

Merely sharing my experience in the spirit of helping other customers, that's all.

Have a great day!

Re: . . .

jaxs mom — Tue, 25 Apr 2017 15:55:22 GMT

@Illini79 wrote:
Apparently you missed the part where I mentioned that items were not being processed & set aside. That is a myth.

As as for me "complaining so much" - doesn't happen. I rarely post here as I don't usually have much free time.

Merely sharing my experience in the spirit of helping other customers, that's all.

Have a great day!

It's not a myth, I've seen items disappear from the list of available once I put them in my cart. In fact this happened about a month ago, apparently there was only one item in that color. It never came back in that color, because I actually ordered it and actually paid for it.

Re: . . .

SeaMaiden — Tue, 25 Apr 2017 15:59:46 GMT

@Illini79 wrote:
Apparently you missed the part where I mentioned that items were not being processed & set aside. That is a myth.

As as for me "complaining so much" - doesn't happen. I rarely post here as I don't usually have much free time.

Merely sharing my experience in the spirit of helping other customers, that's all.

Have a great day!

@Illini79 It appears you did not want any help or suggestions.. SO....

Keep doing what you are doing and you keep getting what you are getting.....

Re: Goodbye

kelsey17 — Tue, 25 Apr 2017 16:00:55 GMT

I have to say i have often paid by check .....and i have experienced the same situations as the poster.....i have always sent my check right away....never waited but have then been told there is no stock left (although there was plenty of stock when i ordered)..............it isn't a matter of

indecision.................they do not reserve an item for you when you pay by check and they never have...............it is all up to chance if you will def receive the item.....or be informed it isn't in stock anymore or they put you on a waitlist..............................

Re: Goodbye

Nightowlz — Tue, 25 Apr 2017 16:17:48 GMT

Maybe Q should just drop the option to pay by check. I don't think they will lose sales over it. Will probably make life for customer service a little easier.

I don't know how long Q will wait for check payment. They should set a 7 business day rule. If they don't receive it in the time frame ship the item to the next person on waitlist. Maybe that's what Q does I have no idea.

Re: Goodbye

kelsey17 — Tue, 25 Apr 2017 16:36:38 GMT

@Nightowlz wrote:
Maybe Q should just drop the option to pay by check. I don't think they will lose sales over it. Will probably make life for customer service a little easier.
I don't know how long Q will wait for check payment. They should set a 7 business day rule. If they don't receive it in the time frame ship the item to the next person on waitlist. Maybe that's what Q does I have no idea.

I have been told when i have sent my check right away that day....that they don't have that item in stock.....i don't believe they hold any item until they receive a check....I would like the 7 day business rule....that would be fair...

Re: Goodbye

esmerelda — Tue, 25 Apr 2017 16:43:18 GMT

They already have that "rule." You have 7 or 10 days to get your check in.

Re: Goodbye

MalteseMomma — Wed, 26 Apr 2017 13:19:47 GMT

They don't give a darn if you pay by check ,cash or credit card.........they sell out items immediately and no matter how you pay if you get the item you are lucky if not well ..............???

that is the way the Q has always been!

Have you never bought an item only to find it sold out anyway and you are put on waitlist.

I am one that uses "check hold" or whatever it is called ,untill I can get to my computer and check out the size chart. Especially when the host snags me with the age old tale of ,"this is selling out quickly" I fall for it everytime.......lol

I do NOT consider myself a bad customer.....lol...not when my monthly, way over $1,000 Q card bill is paid in full ahead of time every month!

Re: Goodbye

Kachina624 — Tue, 25 Apr 2017 19:11:31 GMT

@Illini79 Since you opted to delete the text in your post, I'll just wave as you ride into the sunset. I was able to get the gist of your complaint and agree with others.

Re: Apparently I'm a bad customer!

Mj12 — Wed, 26 Apr 2017 13:38:27 GMT

@Pook wrote:
I get why they do this. The check option is there for those who probably have no credit cards and still use checks - not to reserve items you may or may not want to purchase!! It is not right to use the check option to "reserve" an item while deciding if you really want it!! Someone who really wants to buy it is then not able to if it sells out because you are holding it. If you're not sure you really want it, just take the chance that it will be there when you finally do your research and decide it's "right for you"!!

Hi @Pook ITA. I have read several posts that say "I bought that item on check hold to mull it over..." Huh? Check hold? There is no such thing as a check hold. Either purchase and send in your check asap like that day, or don't purchase it. I don't know why the Q accepts checks anyway.

Re: Goodbye

I am still oxox — Tue, 25 Apr 2017 21:21:51 GMT

Hmm why delete your post, to me that says you do not stand by what you have said or you can not take the comments, if so why make a big deal, just leave, it is doubtful that you will even be missed.

Re: Goodbye

StraytoStay — Tue, 25 Apr 2017 22:21:22 GMT

@I am still oxox wrote:
Hmm why delete your post, to me that says you do not stand by what you have said or you can not take the comments, if so why make a big deal, just leave, it is doubtful that you will even be missed.

It's probably the latter, some of the comments make it sound as if the OP was using the check payment option to hold while she decided. Maybe she expected others did this, too, then would say she didn't deserve to be stopped by Qvc. Not

Re: Goodbye

VaBelle35 — Tue, 25 Apr 2017 22:29:38 GMT

Last night, for whatever reason, I was thinking that we hadn't had a good "check hold" thread discussion in a long time. I actually meant to check and see if they still offerred it.

Thanks for posting!