topic Re: Stopped receiving QVC e-mails in Customer Care

Stopped receiving QVC e-mails

kathya1119 — Mon, 20 Mar 2017 12:20:07 GMT

I stopped receiving QVC e-mails for upcoming promotions a few months ago.

I dutifully sign up for the pre-TSV offers, and for any promotions when the pop-up appears, but those e-mails ever drop into my mailbox (yes, I check my junk mail folder regularly).

@QVC-Social, can you look into this, please? It's nice to be able to order the TSV earlier.

Re: Stopped receiving QVC e-mails

cancun08 — Mon, 20 Mar 2017 12:27:33 GMT

Rotsa ruk getting that straightened out. I've been waiting so long that people have given birth to full term babies and those babies are now walking! If it's any comfort, you're not alone.

Re: Stopped receiving QVC e-mails

lovesallanimals — Mon, 20 Mar 2017 12:52:56 GMT

Me too! I keep signing up and signing up and never receive anything!!!!!!!!!!!!!!! I have been a customer since day one and have called CS countless times over the years for the TSV email - NOTHING!!!!!!!!!!!!!!!!!!!!! Q has the worst CS I have ever experienced.

Re: Stopped receiving QVC e-mails

number one queen — Mon, 20 Mar 2017 12:54:36 GMT

Me too! I have even called Customer Service about it but to no avail! I am glad I have company!

Re: Stopped receiving QVC e-mails

Anonymous — Mon, 20 Mar 2017 13:04:41 GMT

@number one queen @kathya1119 @lovesallanimals @cancun08 Good Morning Posters! I've checked all your accounts and have added a few email preferences. Please keep us posted. Cindy

Re: Stopped receiving QVC e-mails

judy0330 — Mon, 20 Mar 2017 13:11:43 GMT

@Anonymous Same here. Please sign me up. Thanks!

Re: Stopped receiving QVC e-mails

mainegal — Mon, 20 Mar 2017 13:22:11 GMT

I have not received emails form QVC since August 2016. I have called, written. chatted etc but no luck. Everyone that I have been in contact with tells me I should be receiving them. I would love to receive early tsv emails again. Let's hope this can be fixed.

Re: Stopped receiving QVC e-mails

Anonymous — Mon, 20 Mar 2017 13:23:23 GMT

@judy0330 All done! Cindy

Re: Stopped receiving QVC e-mails

Anonymous — Mon, 20 Mar 2017 13:28:59 GMT

@mainegal All done! Cindy

Re: Stopped receiving QVC e-mails

Runner26 — Mon, 20 Mar 2017 13:52:14 GMT

I actually posted about not receiving emails from Q and I believe it started around August. Anyway, after posting Q replied and I got an email saying they changed my preferences. I believe I only received that one email saying they changed my preferences but that was it. I had placed some orders and I didn't receive confirmation or shipping emails. They were not in my spam box either.

I finally started receiving emails after I changed my email on Q (initially started my account w/yahoo & changed the email to gmail) and voila! Emails galore! I went back to my preferences and changed to receive only my shipping & order emails and I've been receiving them without a glitch.

Now thinking back, I might've marked Q's email as spam on my phone and maybe that's why this happened.

Re: Stopped receiving QVC e-mails

kathya1119 — Mon, 20 Mar 2017 14:09:47 GMT

@Anonymous, thank you. The strange thing is, I get all of my order confirmations and shipping notices.

Re: Stopped receiving QVC e-mails

cancun08 — Thu, 23 Mar 2017 19:40:42 GMT

@Anonymous

I am beyond astounded!! You did it! You fixed it! I have talked to so many people that promised to fix my problem & it never got fixed. I have started to get QVC emails again. Thank you!

@Anonymous wrote:
@number one queen @kathya1119 @lovesallanimals @cancun08 Good Morning Posters! I've checked all your accounts and have added a few email preferences. Please keep us posted. Cindy

Re: Stopped receiving QVC e-mails

koddaboo — Wed, 29 Mar 2017 03:46:02 GMT

I feel the same way about CS on certain questions! The person I am speaking with acts really nice with a kind sounding "How can I help you?? Then if what I called about reguires a whole different set up or actually a little more work than usual;I hear the anxiety in their voice.I have actually been hung up on many times! The perfert opportonity is when the operater states"Let me connect you to the operator that works that department!!! I then get mad and most of the time never phone the order in and just purchase from another company when I am in town! Shipping and handling is costing me so much more now because I am trying different designers and as we all know,SIZES vary! Also I am seeing a hugh spike in PRICES expecially fashion,,bags,shoes etc for woman!! This is disappointing! While out shopping for family stuff this last weekend I checked out the ladies fashion and accessories finding I have been paying way to much for clothes from designers I could care less about! I don't buy just because of a name!! Qvc needs to take a look around at the shopping centers closing and the ones dropping prices beginning to show hugh profits! I know I will be one that will be out in the stores saving money on items and NO shipping/handling that is senseless! I have shopped QVC for years ~but~ gotta go where I get more for my hard earned money! I will continue to view and order if merchandise is same as others out there!

Re: Stopped receiving QVC e-mails

tampalady — Wed, 29 Mar 2017 13:04:01 GMT

I also only get my confirmations and shipping notices. I used to get all, also went back in to look at what I checked off and all were there but nothing new. I would like to have someone at the Q to look and try to correct.

Re: Stopped receiving QVC e-mails

Jordan2 — Thu, 30 Mar 2017 19:24:02 GMT

I'm not getting any either. I have sent an email and called customer service to no avail. Since a lot of us aren't receiving emails I don't get why we can't post links to InsideQ and TSV order numbers? What is the big deal, keeping these numbers so secret?

Re: Stopped receiving QVC e-mails

Jordan2 — Thu, 30 Mar 2017 23:47:18 GMT

Hi @Cindy-QVC I'm not getting my emails either can you please sign me up too?

Re: Stopped receiving QVC e-mails

ValentinaBon — Thu, 30 Mar 2017 22:14:41 GMT

Mine QVC emails are hit and miss and have been for years even though CS says they will fix it. I especially hate that I don't get the beauty emails like the TSV pre-order emails and the general beauty info emails. My order and ship emails are hit and miss too. In fact, I recently placed two orders and with one of the orders I got both an order and a ship email but with the other order I got neither. So frustrating! I really wish QVC would fix this once and for all. Since I don't watch QVC anymore and rarely have time to check out the website, the emails are what I rely on to get information on beauty products I might be interested in from qvc so, for sure, you've lost sales from me.

Re: Stopped receiving QVC e-mails

Jordan2 — Sat, 01 Apr 2017 15:46:36 GMT

@Anonymous wrote:
@number one queen @kathya1119 @lovesallanimals @cancun08 Good Morning Posters! I've checked all your accounts and have added a few email preferences. Please keep us posted. Cindy

Hi, @Anonymous I thought maybe you could help me too as I am not getting emails for TSVs and Inside Q. I have already called customer service and have emailed QVC to no avail. If you can help me I would appreciate it.

Re: Stopped receiving QVC e-mails

Anonymous — Sat, 01 Apr 2017 16:52:13 GMT

Hi @Jordan2 Have you checked your Junk/Spam folder? Depending on your virus protection it could have been routed there. You are subscribing to email notifications so I will forward this to our IT team to take a look.

Re: Stopped receiving QVC e-mails

Jordan2 — Sat, 01 Apr 2017 17:41:55 GMT

@Anonymous wrote:
Hi @Jordan2 Have you checked your Junk/Spam folder? Depending on your virus protection it could have been routed there. You are subscribing to email notifications so I will forward this to our IT team to take a look.

@Anonymous, no it doesn't come in my Junk/Spam folder. I have used the same virus protection for eons and never had a problem until 4 or 6 months ago. This is an ongoing problem that I would really appreciate being resolved.