topic Re: Access problems in Customer Care

Access problems

Day1128 — Wed, 29 Mar 2017 03:53:27 GMT

For the last 12 hours I have not been able to check order status or
sign in to forums (I am on my iPhone now) or even send an email to Q. I finally signed in to chat. No technical people were available according to the agent chatting with me. She was going to forward this issue. I have a Mac and tried both Google Chrome and Safari browsers. ANYONE ELSE HAVING ISSUES? I keep getting the message QVC is not available at this time... over 12 hours now. Apologies in advance if there are formatting issues in my phone typing.

Re: Access problems

Barbara-QVC — Wed, 29 Mar 2017 04:01:24 GMT

@Day1128 wrote:
For the last 12 hours I have not been able to check order status or
sign in to forums (I am on my iPhone now) or even send an email to Q. I finally signed in to chat. No technical people were available according to the agent chatting with me. She was going to forward this issue. I have a Mac and tried both Google Chrome and Safari browsers. ANYONE ELSE HAVING ISSUES? I keep getting the message QVC is not available at this time... over 12 hours now. Apologies in advance if there are formatting issues in my phone typing.

Hi @Day1128

I am sorry you have been experiencing difficulties with our website. We were having a few reports of issues throughout the day but everything seems to be working properly now. Have you tried deleting your browsing history and clearing your cookies and cache?

Barb

Customer Care

Re: Access problems

Day1128 — Wed, 29 Mar 2017 04:42:37 GMT

@Barbara-QVCYES! The issue has resolved after I cleared history. Thank you. I'll keep that in mind if there are future problems.

Re: Access problems

Boehm Collector — Wed, 29 Mar 2017 12:32:25 GMT

Hi @Barbara-QVC ..... I have been attempting to view my active auto-delivery plans. When I click on "view my order" for the active items I get the following message:

"We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information."

Re: Access problems

I am still oxox — Wed, 29 Mar 2017 12:41:05 GMT

I am finally able to sign in after 24 hours, in which I could not sign in this should not be the customers problem QVC needs to get their act together, hire a company that knows what to doing when it comes to setting up an electronic bulletin board, this nonsense has to stop or you'll lose even more customers it's not bad enough your products have gone down hill, last week one problem and now this. Sorry this is no longer an acceptable way to do business

Re: Access problems

noodleann — Wed, 29 Mar 2017 12:44:58 GMT

I was having the same problems people are describing and cleared one day of my browser history (Chrome), and that solved the problem. I could sign in here and to the main site and wasn't being told items couldn't be bought online and I'd have to call to order.

Re: Access problems

Boehm Collector — Wed, 29 Mar 2017 12:54:35 GMT

@noodleann wrote:
I was having the same problems people are describing and cleared one day of my browser history (Chrome), and that solved the problem. I could sign in here and to the main site and wasn't being told items couldn't be bought online and I'd have to call to order.

Hi @Barbara-QVC and @noodleann .... I cleared my browser history. Unfortunately that did not solve my problem. I use Safari.

Re: Access problems

noodleann — Wed, 29 Mar 2017 15:24:24 GMT

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

Re: Access problems

panda1234 — Thu, 30 Mar 2017 01:52:53 GMT

@Day1128

Had the same problem for about 24 hours. This is the first time I have been able to sign in, using safari. Glad this is over.

Re: Access problems

Boehm Collector — Thu, 30 Mar 2017 12:12:48 GMT

@panda1234 wrote:
@Day1128
Had the same problem for about 24 hours. This is the first time I have been able to sign in, using safari. Glad this is over.

@panda1234 .. I have no problems signing in. But I cannot view my active auto-delivery orders. Very annoying.

Re: Access problems

Boehm Collector — Thu, 30 Mar 2017 12:13:53 GMT

@noodleann wrote:
I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

Hi @noodleann ... still having the same issue today. And no response from @Barbara-QVC yet as to what is happening.

Re: Access problems

noodleann — Thu, 30 Mar 2017 17:36:50 GMT

@Boehm Collector Believe it or not, I thought about you when I was logging on. I thought I sure hope that rose person got her log-in issue squared away.

I'm still good, or else I couldn't be responding to you, given the issue I had (could not log in here to post).

This thread was started by Day1128. Perhaps it would be a good idea to start a new thread of your own on this and detail specifically what is happening, every feature you cannot access or seems compromised (like telling you you can't order something online and have to call in to order), can't see your easy pays and auto deliveries, etc.

The other thing I'd suggest doing if possible is to log onto another computer and log in to your QVC account and see if the same problems exist there. I'd recommend changing your password to a new temporary password on your home computer or device before you go this, then testing on the other computer, and then changing your password back (or to a completely new one) on your home computer or device once you've done that.

I hope you or QVC sorts this out.

Re: Access problems

Barbara-QVC — Thu, 30 Mar 2017 18:39:55 GMT

@Boehm Collector wrote:

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

Hi @noodleann ... still having the same issue today. And no response from @Barbara-QVC yet as to what is happening.

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday. I see that you deleted your browsing history. Did you also clear your cookies and cache?

Barb

Customer Care

Re: Access problems

Boehm Collector — Fri, 31 Mar 2017 12:27:39 GMT

@Barbara-QVC wrote:
@Boehm Collector wrote:
@noodleann wrote:
I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.
Hi @noodleann ... still having the same issue today. And no response from @Barbara-QVC yet as to what is happening.
Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday. I see that you deleted your browsing history. Did you also clear your cookies and cache?

Barb
Customer Care

Hi @Barbara-QVC thanks for your response. Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,

Re: Access problems

Boehm Collector — Fri, 31 Mar 2017 12:29:35 GMT

@noodleann wrote:
@Boehm Collector Believe it or not, I thought about you when I was logging on. I thought I sure hope that rose person got her log-in issue squared away.

I'm still good, or else I couldn't be responding to you, given the issue I had (could not log in here to post).

This thread was started by Day1128. Perhaps it would be a good idea to start a new thread of your own on this and detail specifically what is happening, every feature you cannot access or seems compromised (like telling you you can't order something online and have to call in to order), can't see your easy pays and auto deliveries, etc.

The other thing I'd suggest doing if possible is to log onto another computer and log in to your QVC account and see if the same problems exist there. I'd recommend changing your password to a new temporary password on your home computer or device before you go this, then testing on the other computer, and then changing your password back (or to a completely new one) on your home computer or device once you've done that.

I hope you or QVC sorts this out.

Thanks for the avise @noodleann. Ill try it from my computer at work if I get a chance.

Re: Access problems

dooBdoo — Fri, 31 Mar 2017 21:02:41 GMT

@Day1128 and @Boehm Collector, I use an iMac (and also iPhone and iPad). On the Mac, the Safari browser has always had problems interacting with this website. We've had many other threads detailing a myriad of tech problems specific to Safari. I only use Safari on my Mac on this site for testing, and I don't have any orders (in fact, due to the security problems here I removed my personal and financial info) so I can't try to duplicate the current problems described. (eta: Safari for mobile devices is different, and usually works fairly well here.)

If you haven't done so, please try a current version of either the Firefox or Chrome browser and see if the problems resolves. Also, be sure you're using the most current version of your operating system and browsers, and all addons/extensions are up-to-date. If you're still having problems, you might need to disable addons/extensions and then add them back, one-by-one, to see if any of those are interfering.

I'm sorry you're having ongoing problems, and I know how frustrating it can be.

(My info: macOS Sierra v. 10.12.4. Firefox 52.0.2, Chrome v. 57.0.2987.133, Safari 10.1.)

Re: Access problems

Barbara-QVC — Fri, 31 Mar 2017 18:53:36 GMT

@Boehm Collector wrote:

@Barbara-QVC wrote:

@Boehm Collector wrote:

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

Hi @noodleann ... still having the same issue today. And no response from @Barbara-QVC yet as to what is happening.

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday. I see that you deleted your browsing history. Did you also clear your cookies and cache?

Barb

Customer Care

Hi @Barbara-QVC thanks for your response. Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer? Many people have had a difficult time using Safari.

Barb

Customer Care

Re: Access problems

Boehm Collector — Sat, 01 Apr 2017 13:17:02 GMT

@Barbara-QVC wrote:
@Boehm Collector wrote:
@Barbara-QVC wrote:
@Boehm Collector wrote:
@noodleann wrote:
I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.
Hi @noodleann ... still having the same issue today. And no response from @Barbara-QVC yet as to what is happening.
Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday. I see that you deleted your browsing history. Did you also clear your cookies and cache?

Barb
Customer Care
Hi @Barbara-QVC thanks for your response. Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer? Many people have had a difficult time using Safari.

Barb
Customer Care

Hi @Barbara-QVC and @dooBdoo.. I was going to try using chrome or foxfire at my office on Friday but didn't have the chance. Will try on Monday.

Re: Access problems

Boehm Collector — Mon, 03 Apr 2017 16:17:25 GMT

@Boehm Collector wrote:
@Barbara-QVC wrote:
@Boehm Collector wrote:
@Barbara-QVC wrote:
@Boehm Collector wrote:
@noodleann wrote:
I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.
Hi @noodleann ... still having the same issue today. And no response from @Barbara-QVC yet as to what is happening.
Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday. I see that you deleted your browsing history. Did you also clear your cookies and cache?

Barb
Customer Care
Hi @Barbara-QVC thanks for your response. Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer? Many people have had a difficult time using Safari.

Barb
Customer Care
Hi @Barbara-QVC and @dooBdoo.. I was going to try using chrome or foxfire at my office on Friday but didn't have the chance. Will try on Monday.

Hi @Barbara-QVC .. I have tried using Mozilla Foxfire; Chrome and Internet Explorer. I get the same error message on all three. Funny as I can view all my Auto-delivery plans that have been completed ..but not my active ones.

Re: Access problems

dooBdoo — Tue, 04 Apr 2017 16:09:41 GMT

Boehm Collector wrote:
Boehm Collector wrote:
Barbara-QVC wrote:
Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer? Many people have had a difficult time using Safari.
Barb
Customer Care

Hi @Barbara-QVC and @dooBdoo.. I was going to try using chrome or foxfire at my office on Friday but didn't have the chance. Will try on Monday.
Hi @Barbara-QVC .. I have tried using Mozilla Foxfire; Chrome and Internet Explorer. I get the same error message on all three. Funny as I can view all my Auto-delivery plans that have been completed ..but not my active ones.

@Boehm Collector, This is just a guess, but now that you've tried troubleshooting with different browsers it sounds like a problem on the website -- I hope @Barbara-QVC, @Beth-QVC, @Eva-QVC, or @Anonymous can take a look for you and resolve the problem. How frustrating! Sending good thoughts to you.