topic Re: MODS - Can Two Users Have Same Nickname? in Customer Care

MODS - Can Two Users Have Same Nickname?

lainey1 — Wed, 29 Mar 2017 12:59:33 GMT

It appears to me that two of us have the same nickname on this board, and I don't understand how that could be possible. I've been asking this question ever since the board changed and can't get an answer, even though I've emailed Customer Care many, many times about it.

Here is the latest post from the other "lainey1" who isn't me.

lainey1
Contributor
lainey1
Posts: 22
Registered: ‎05-19-2010
Re: Self-tanners and what to wear....
Options
‎03-28-2017 12:45 PM

I agree, most of some sort of odor. i can't remember which I one I used years ago, and when I started to sweat, the smell from the self tanner was awful. I was making myself sickSmiley Happy

Am I missing something or do we really both have the same nickname?

Re: MODS - Can Two Users Have Same Nickname?

I am still oxox — Wed, 29 Mar 2017 13:55:28 GMT

@lainey1 wrote:
It appears to me that two of us have the same nickname on this board, and I don't understand how that could be possible. I've been asking this question ever since the board changed and can't get an answer, even though I've emailed Customer Care many, many times about it.

Here is the latest post from the other "lainey1" who isn't me.

Iainey1
Contributor
lainey1
Posts: 22
Registered: ‎05-19-2010
Re: Self-tanners and what to wear....
Options
‎03-28-2017 12:45 PM
I agree, most of some sort of odor. i can't remember which I one I used years ago, and when I started to sweat, the smell from the self tanner was awful. I was making myself sickSmiley Happy

Am I missing something or do we really both have the same nickname?

_______

Could it be that hers startes with a captial I and not a small L, they both appear the same way.

Iainey1 (lower case I as first lettr) and lainey1 (lower caseL as first letter)

Re: MODS - Can Two Users Have Same Nickname?

proudlyfromNJ — Wed, 29 Mar 2017 14:24:44 GMT

I have seen posters with the same name. When one discovered it, they told the other poster to change their name.

When I logged in after a long absence about 10 years ago, I chose a name. Ok, all set. Was posting for a few days and read a post from someone with my exact name! I changed mine right away.

Re: MODS - Can Two Users Have Same Nickname?

geezerette — Wed, 29 Mar 2017 15:08:17 GMT

@I am still oxox wrote:
@lainey1 wrote:
It appears to me that two of us have the same nickname on this board, and I don't understand how that could be possible. I've been asking this question ever since the board changed and can't get an answer, even though I've emailed Customer Care many, many times about it.

Here is the latest post from the other "lainey1" who isn't me.

Iainey1
Contributor
lainey1
Posts: 22
Registered: ‎05-19-2010
Re: Self-tanners and what to wear....
Options
‎03-28-2017 12:45 PM
I agree, most of some sort of odor. i can't remember which I one I used years ago, and when I started to sweat, the smell from the self tanner was awful. I was making myself sickSmiley Happy

Am I missing something or do we really both have the same nickname?
_______

Could it be that hers startes with a captial I and not a small L, they both appear the same way.

Iainey1 (lower case I as first lettr) and lainey1 (lower caseL as first letter)

This is what happened to me. I had a different screen name originally and later found that someone else had the same name, but with different capitalization. Not only did I not want my name associated with what she was posting, I didn't want others to be confused, so I changed mine.

Re: MODS - Can Two Users Have Same Nickname?

Anonymous — Wed, 29 Mar 2017 15:18:43 GMT

Hi @lainey1 I am not sure why the same nic was allowed to be used, but we are looking into it. Would you like to try to change yours back to lainey, you may be able to now.

Re: MODS - Can Two Users Have Same Nickname?

lainey1 — Wed, 29 Mar 2017 15:57:35 GMT

@I am still oxox wrote:
@lainey1 wrote:
It appears to me that two of us have the same nickname on this board, and I don't understand how that could be possible. I've been asking this question ever since the board changed and can't get an answer, even though I've emailed Customer Care many, many times about it.

Here is the latest post from the other "lainey1" who isn't me.

Iainey1
Contributor
lainey1
Posts: 22
Registered: ‎05-19-2010
Re: Self-tanners and what to wear....
Options
‎03-28-2017 12:45 PM
I agree, most of some sort of odor. i can't remember which I one I used years ago, and when I started to sweat, the smell from the self tanner was awful. I was making myself sickSmiley Happy

Am I missing something or do we really both have the same nickname?
_______

Could it be that hers startes with a captial I and not a small L, they both appear the same way.

Iainey1 (lower case I as first lettr) and lainey1 (lower caseL as first letter)

@I am still oxox

Thanks for your suggestion, and I see what you mean, they both do look alike when you enter then into the nickname box.

But, I just did a search by users using "lainey" with a lower case L and many names come up, including mine and the other "lainey1". When I do the same search using a lower case I no names come up.

Re: MODS - Can Two Users Have Same Nickname?

lainey1 — Wed, 29 Mar 2017 15:59:41 GMT

@Anonymous wrote:
Hi @lainey1 I am not sure why the same nic was allowed to be used, but we are looking into it. Would you like to try to change yours back to lainey, you may be able to now.

@Anonymous

Thank you for responding to my post.

I just tried to change my name back to "lainey" and I get a message "We're sorry, the nickname you entered has already been chosen by another customer. Please create a new nickname."

Yes, because the nickname belongs to me! I've had it since way back to ShopTalk days here on the Q.

Re: MODS - Can Two Users Have Same Nickname?

lainey1 — Wed, 29 Mar 2017 16:04:41 GMT

@geezerette, @proudlyfromNJ

I'm sorry this happened to you too.

Obviously there's a glitch in their system if it's allowing people to use the same usernames.

Re: MODS - Can Two Users Have Same Nickname?

Anonymous — Wed, 29 Mar 2017 16:04:49 GMT

I am sorry, Let's want to see what the group can find out for you. I will let them know you tried to change it but couldn't

Re: MODS - Can Two Users Have Same Nickname?

sunshine45 — Thu, 30 Mar 2017 04:36:43 GMT

@lainey1 wrote:
@Anonymous wrote:
Hi @lainey1 I am not sure why the same nic was allowed to be used, but we are looking into it. Would you like to try to change yours back to lainey, you may be able to now.

@Anonymous

Thank you for responding to my post.

I just tried to change my name back to "lainey" and I get a message "We're sorry, the nickname you entered has already been chosen by another customer. Please create a new nickname."

Yes, because the nickname belongs to me! I've had it since way back to ShopTalk days here on the Q.

i had a similar problem @lainey1.

i have been using the name "sunshine45" for a very long time.

i then tried to sign in one day and could not.

i was getting the same error message that you had about the nickname being chosen by another customer......and the customer was ME.

i had to change it to "Sunshine45."

no one could ever get me back my lower case S.......

not a big deal, but still a nuisance.

i am now wondering what i can do if i lose THIS name.

Re: MODS - Can Two Users Have Same Nickname?

KingstonsMom — Thu, 30 Mar 2017 12:11:07 GMT

@sunshine45

I've always enjoyed your posts and I was totally confused when your nic changed (even subtly) and another variation appeared.

I wasn't sure which one was you until I went by the post count, since yours is much higher than the other, LOL!

Re: MODS - Can Two Users Have Same Nickname?

dooBdoo — Thu, 30 Mar 2017 13:23:55 GMT

Hi, @lainey1! I remember when you had problems when the new platform was launched. I'm sorry it was never addressed and corrected by IT support.❤️ The user file was changed significantly with the new forum software and it caused all sorts of glitches, and since then it seems when the tech support staff messes with the code they manage to cause more problems with logins and usernames.

With the old platform, the usernames were case-sensitive. As an example (I'm making up these names), "Mary," "mary," "mAry," "maRy," "marY" would all be accepted as new, unique nicknames and frankly it was confusing. When the new forums were introduced, the usernames were/are NOT case-specific... so if there's a "mary" at all, no matter what the case of each letter, there only can be one of them.

During the conversion it looks like the software appended "duplicate" usernames with an underscore and a number to try and differentiate them.

Subsequent to the launch in June 2015, we've often had a glitch that suddenly forced a change such as @sunshine45 described or just wouldn't recognize our login unless we created a new nickname. Now, recently, we've seen reports like @lainey1's which discover the user file has again been altered and now we have duplicate identical nicknames.

@lainey1, In your case there's a "lainey" nickname which has no associated posts. That's probably the reason you can't change yours. It would be easy for IT to either remove or change that unused nickname and then allow you to change yours back to what it originally was.

Someone in tech support needs to take a look at what they've done to the user file. And, in the future, it would behoove them to pay attention to it and stop mucking it up. The number of technical problems on this site, and the fact that clearly every time they "fix" one thing they seem to create 6 more bugs, should be an embarrassment to QVC Corporate.

Re: MODS - Can Two Users Have Same Nickname?

KingstonsMom — Thu, 30 Mar 2017 13:22:16 GMT

Luvs me some @dooBdoo, you're so smart......helpful.......kind.....well, I could go on and on, but then I'd be hijacking this thread for a Doobs love fest, LOL!

Seriously tho, thanks for explaining how all that happened!

Re: MODS - Can Two Users Have Same Nickname?

dooBdoo — Thu, 30 Mar 2017 13:32:12 GMT

IG wrote:
Luvs me some @dooBdoo, you're so smart......helpful.......kind.....well, I could go on and on, but then I'd be hijacking this thread for a Doobs love fest, LOL!

Seriously tho, thanks for explaining how all that happened!

You're a sweetheart, @KingstonsMom!❤️ Thanks! Not sure I can live up to that, but I do my bestest.🙃 You're welcome... sadly, I don't know that anything I do will help, but I'm annoyed with this substandard website and absolutely astonished a major corporation would allow it to continue to be such a dreadful representation of their business. An amateur site is designed and managed better than this slipshod, muddled technical mess.

Re: MODS - Can Two Users Have Same Nickname?

lainey1 — Thu, 30 Mar 2017 14:23:16 GMT

Hi @dooBdoo!

Yes, this username issue is still going on. I remember you tried to help me when the new board was up and running. I sent countless emails to customer service and no one even had the courtesy to reply to me with an answer. Oh, I did get one response saying they were going to look into it but that was it. No follow up or explanation. So much for customer support.

I'm sure it won't be addressed this time either. It's not really that big of a deal, it's just they need to know there's a possible glitch in their system. I only addressed this again because I happened to see a post from the "other" lainey1 in Beauty.

Re: MODS - Can Two Users Have Same Nickname?

dooBdoo — Thu, 30 Mar 2017 15:44:50 GMT

lainey1 wrote:
Hi @dooBdoo!

Yes, this username issue is still going on. I remember you tried to help me when the new board was up and running. I sent countless emails to customer service and no one even had the courtesy to reply to me with an answer. Oh, I did get one response saying they were going to look into it but that was it. No follow up or explanation. So much for customer support.

I'm sure it won't be addressed this time either. It's not really that big of a deal, it's just they need to know there's a possible glitch in their system. I only addressed this again because I happened to see a post from the "other" lainey1 in Beauty.

Hi, @lainey1! The odd thing is that it would be an easy fix to permit you to regain your original nickname. I think it's unprofessional and, frankly, inconsiderate toward their customers when they don't address the problem and correct it. And when the software fails and allows exact duplicates... that's completely unacceptable and a sign of extremely negligent, unstable system design and maintenance.

Re: MODS - Can Two Users Have Same Nickname?

lainey1 — Wed, 19 Apr 2017 12:56:53 GMT

@dooBdoo wrote:
@lainey1 wrote:
Hi @dooBdoo!

Yes, this username issue is still going on. I remember you tried to help me when the new board was up and running. I sent countless emails to customer service and no one even had the courtesy to reply to me with an answer. Oh, I did get one response saying they were going to look into it but that was it. No follow up or explanation. So much for customer support.

I'm sure it won't be addressed this time either. It's not really that big of a deal, it's just they need to know there's a possible glitch in their system. I only addressed this again because I happened to see a post from the "other" lainey1 in Beauty.

Hi, @lainey1! The odd thing is that it would be an easy fix to permit you to regain your original nickname. I think it's unprofessional and, frankly, inconsiderate toward their customers when they don't address the problem and correct it. And when the software fails and allows exact duplicates... that's completely unacceptable and a sign of extremely negligent, unstable system design and maintenance.

Hi @dooBdoo

Thanks for your response. Just wanted to give you an update, that as expected, I never heard back about this. Truly unprofessional for a company not to even give me the courtesy of a reply. Says a lot, doesn't it?

Re: MODS - Can Two Users Have Same Nickname?

dooBdoo — Wed, 19 Apr 2017 17:20:26 GMT

@lainey1 wrote:
@dooBdoo wrote:
@lainey1 wrote:
Hi @dooBdoo!

Yes, this username issue is still going on. I remember you tried to help me when the new board was up and running. I sent countless emails to customer service and no one even had the courtesy to reply to me with an answer. Oh, I did get one response saying they were going to look into it but that was it. No follow up or explanation. So much for customer support.

I'm sure it won't be addressed this time either. It's not really that big of a deal, it's just they need to know there's a possible glitch in their system. I only addressed this again because I happened to see a post from the "other" lainey1 in Beauty.

Hi, @lainey1! The odd thing is that it would be an easy fix to permit you to regain your original nickname. I think it's unprofessional and, frankly, inconsiderate toward their customers when they don't address the problem and correct it. And when the software fails and allows exact duplicates... that's completely unacceptable and a sign of extremely negligent, unstable system design and maintenance.

Hi @dooBdoo

Thanks for your response. Just wanted to give you an update, that as expected, I never heard back about this. Truly unprofessional for a company not to even give me the courtesy of a reply. Says a lot, doesn't it?

Hi, @lainey1. You're welcome. Yes, it speaks volumes and this is just the tip of the iceberg regarding the shortcomings of this website. It's not the moderators' fault -- I feel confident they do keep reporting the problems, but my understanding is that they have absolutely no access to correcting tech problems. The tech "support" is a shaky foundation and should be an embarrassment to QVC Corporate. You might want to follow up with a phone call to their corporate offices to see if someone there might light a fire under technical support. So sorry you have to deal with this. I can't imagine any of us would feel at all comfortable seeing posts by someone else using our nickname.

Re: MODS - Can Two Users Have Same Nickname?

lainey1 — Thu, 20 Apr 2017 16:51:35 GMT

@dooBdoo

Thanks for the suggestion, but I'm not going to bother calling Corporate. I really don't feel like going through the whole saga again and it has been going on for too long.

It's a different world now where companies don't seem to care much about their customers. That's their choice and my choice is to not buy from them anymore.

Re: MODS - Can Two Users Have Same Nickname?

Eva-QVC — Thu, 20 Apr 2017 17:04:32 GMT

@lainey1 wrote:

@dooBdoo

Thanks for the suggestion, but I'm not going to bother calling Corporate. I really don't feel like going through the whole saga again and it has been going on for too long.

It's a different world now where companies don't seem to care much about their customers. That's their choice and my choice is to not buy from them anymore.

Hello @lainey1 - I don't want you to feel like you have been forgotten. I am trying to get to the bottom of this still. I wish it was a quick fix but, apparently, it is not. Again, I'm sorry it is taking so long but I am still working on it to find a solution.