topic Can't see "Items Recently on Air" in Customer Care

Can't see "Items Recently on Air"

beach-mom — Mon, 27 Mar 2017 18:51:06 GMT

Just wondering if anyone else is having problems with this. I just got home, and am seeing items that were on about 4 hours earlier. That's it. When I clicked on Isaac's show, it says "these items currently sold out." Did everything sell out? I can't see anything past the Joan Rivers show.

Re: Can't see "Items Recently on Air"

Kookielady — Mon, 27 Mar 2017 18:52:52 GMT

Just got home and same situation.

Re: Can't see "Items Recently on Air"

Kim-QVC — Mon, 27 Mar 2017 19:05:12 GMT

Hi @beach-mom @Kookielady I apologize that has happened. I have reported this to our IT team, thank you for posting in our forums today.

~Kim

Re: Can't see "Items Recently on Air"

sueeich — Mon, 27 Mar 2017 19:43:53 GMT

Same issue here. Has been stuck at the 11 am show for several hours now.

Re: Can't see "Items Recently on Air"

skuggles — Mon, 27 Mar 2017 20:39:39 GMT

I have the problem. So I tried anouther route ... go to the program guide and click on the link beside it that says see items from this program. When I click it, I get a message that says 'these items have sold out.'

Re: Can't see "Items Recently on Air"

twinsister — Mon, 27 Mar 2017 20:28:45 GMT

Same issue here. Between this and being redirected to the Wish List it is very annoying.

Re: Can't see "Items Recently on Air"

luv-the-Q — Mon, 27 Mar 2017 20:31:20 GMT

Yes. Same here.

Re: Can't see "Items Recently on Air"

software — Mon, 27 Mar 2017 20:58:49 GMT

I get an error message to contact customer service when I click on "shop QVC TV" then items currently on the air.

@beach-mom wrote:
Just wondering if anyone else is having problems with this. I just got home, and am seeing items that were on about 4 hours earlier. That's it. When I clicked on Isaac's show, it says "these items currently sold out." Did everything sell out? I can't see anything past the Joan Rivers show.

Re: Can't see "Items Recently on Air"

DJP — Mon, 27 Mar 2017 21:11:32 GMT

I can't see anything since 11:00 this morning. I wish they would let us know the status.

When will this be fixed?

Re: Can't see "Items Recently on Air"

Kachina624 — Mon, 27 Mar 2017 21:22:07 GMT

Cant access anything under "Shop QVC TV".

Re: Can't see "Items Recently on Air"

SHIRAZ — Mon, 27 Mar 2017 22:00:19 GMT

I tried to go to Items Recently on Air, and it kept insisting that I sign in. So I tried to sign in, and it said my sign-in info was wrong! So came over to the forums, found this thread, and decided to try to sign in on this page. When I signed in, I was taken to the "Order Status" page in "My Account." Definitely some wires are crossed today!

Re: Can't see "Items Recently on Air"

Wayne-QVC — Mon, 27 Mar 2017 22:08:26 GMT

@SHIRAZ I'm so sorry for the inconvenience. We are currently working on correcting both issues. We appreciate your patience.

Re: Can't see "Items Recently on Air"

sunshine45 — Mon, 27 Mar 2017 22:23:44 GMT

i am getting this error message in bright red:

"We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information."

Re: Can't see "Items Recently on Air"

dex — Mon, 27 Mar 2017 22:32:01 GMT

I can't see the items on air either and I can't heart posts...boy things are wacky at the q site.

Re: Can't see "Items Recently on Air"

SHIRAZ — Mon, 27 Mar 2017 22:48:59 GMT

I just tried to see if the app on my tablet (Amazon Fire) would work. I can access Just Reduced, Top Finds, etc. - everything except Items Recenty on Air, at which point it tells me I have no network connection!

Re: Can't see "Items Recently on Air"

De Anna — Tue, 28 Mar 2017 03:34:47 GMT

I get that some times. I just type in items recently on air and it comes up. If not, call QVC.

Re: Can't see "Items Recently on Air"

qvcdd — Tue, 28 Mar 2017 15:27:12 GMT

Seems to be happening again today. Was working and just now saying everything sold out and not showing updated shows.

Re: Can't see "Items Recently on Air"

Patriot3 — Tue, 28 Mar 2017 15:34:09 GMT

Can't see anything past Morning Q. Sure wish they had a better IT dept..........

Re: Can't see "Items Recently on Air"

jbinrwc — Tue, 28 Mar 2017 15:51:47 GMT

I called Customer Service about the problem. Not sure if that will help or not. It didn't seem to help yesterday. Can't believe they are not treating this as a more urgent problem. They must be losing lots of business.

Re: Can't see "Items Recently on Air"

shoptheQ — Tue, 28 Mar 2017 18:31:22 GMT

Today is 3/28 I have been having same problem both on home page and program guide for a couple days now. Was also getting the 400 error message & could not go on forums, check order status on my chromebook. Went in and cleared all cookies. Now can access forums & check order status -- but did not solve the items recently on air problem.