topic Re: The "your connection is not secure" on Google Chrome on QVC in Customer Care

The "your connection is not secure" on Google Chrome on QVC

Runner26 — Fri, 24 Mar 2017 12:17:35 GMT

Is anyone having this issue on Google Chrome on PC when they logged on to QVC to order or view their account, the "i" icon comes up instead of the "lock" icon, indicating it's not secure?

This only happens on QVC site where there's an "i" icon instead of the "lock" icon (https) where you login and put in your user name and password.

I routinely clear all cache/history daily. I'm on Windows 10 and everything is updated. (Right now I'm using Edge to post this since the login on Chrome is not secure)

Re: The "your connection is not secure" on Google Chrome on QVC

IamMrsG — Fri, 24 Mar 2017 13:59:45 GMT

Info or Not secure

The site isn't using a private connection. Someone might be able to see or change the information you send or get through this site.

You might see a "Login not secure" or "Payment not secure" message. We suggest that you don't enter sensitive details, like passwords or credit cards.

On *some sites, you can visit a more secure version of the page:

Select the address bar.
Delete http://, and enter https:// instead.

If that doesn't work, contact the site owner to ask that they secure the site and your data with HTTPS.*

*Emphasis mine.

Re: The "your connection is not secure" on Google Chrome on QVC

Runner26 — Fri, 24 Mar 2017 14:29:03 GMT

QVC mods - Please forward my concern to the appropriate personell. Here's a screenshot of what I get. When I click "sign in" I'll get a quick "lock" symbol (if you blink you missed it) and it goes to the "i" symbol. I've tried many sites (HSN, Evine, Best Buy, ect., that when I click on their sites to sign in, I get the lock icon). Notice on the screenshot that it's https

Re: The "your connection is not secure" on Google Chrome on QVC

Kim-QVC — Fri, 24 Mar 2017 15:46:16 GMT

@Runner26 wrote:

QVC mods - Please forward my concern to the appropriate personell. Here's a screenshot of what I get. When I click "sign in" I'll get a quick "lock" symbol (if you blink you missed it) and it goes to the "i" symbol. I've tried many sites (HSN, Evine, Best Buy, ect., that when I click on their sites to sign in, I get the lock icon). Notice on the screenshot that it's https

Hi @Runner26 - Thank you for your post in our forums, I have forwarded your concern to our IT department.
~Kim

Re: The "your connection is not secure" on Google Chrome on QVC

corita — Fri, 24 Mar 2017 16:07:06 GMT

Exactly my concern...I'm done with this website until it is fixed!!!!

Re: The "your connection is not secure" on Google Chrome on QVC

Junebug54 — Sat, 25 Mar 2017 12:49:19 GMT

@Runner26 Just thought I'd let you know that I am having the exact problem. It only happens when I come to the blogs & forums site. It says page is trying to load scripts from unauthenticated sources...

Re: The "your connection is not secure" on Google Chrome on QVC

rstedem — Sat, 25 Mar 2017 14:56:37 GMT

same issue

Re: The "your connection is not secure" on Google Chrome on QVC

rstedem — Sat, 25 Mar 2017 14:59:32 GMT

I am having the exact same issue....also seeing no padlock when entering credit card info, and the small letter i at beginning of url adress

Re: The "your connection is not secure" on Google Chrome on QVC

sunshine45 — Sat, 25 Mar 2017 20:34:51 GMT

i am using a laptop and firefox.

when i go to my order status page there IS a padlock and the "i" says that my connection is secure.

Re: The "your connection is not secure" on Google Chrome on QVC

skuggles — Sat, 25 Mar 2017 20:50:04 GMT

I've been getting the "this site is not secure" message for months here. Nothing new. Some of the other complaints mentioned all over the forums are new. All in all, I have no faith in the security of the website anymore.

Re: The "your connection is not secure" on Google Chrome on QVC

qbetzforreal — Sun, 26 Mar 2017 03:50:09 GMT

Yes, QVC.com is no longer secure.

Re: The "your connection is not secure" on Google Chrome on QVC

Nightowlz — Sun, 26 Mar 2017 16:31:02 GMT

When using Google Chrome QVC, HSN & Evine sites all three have the circle with the i inside which means not secure. These sites all need to be updated.

https://support.google.com/chrome/answer/95617?hl=en

Re: The "your connection is not secure" on Google Chrome on QVC

pupwhipped — Sun, 26 Mar 2017 21:53:55 GMT

Can someone explain to me how huge online shopping sites like QVC, HSN, and Evine can all three NOT be secure? This makes no sense to me. And I just happened to click on the Bath and Body Works site a minute ago and got the same non secure icon. I don't get it. I know absolutely nothing about these matters, but this must be a Chrome issue. How can QVC be secure on IE, and not on Chrome?

Someone out there please explain how all this works to the clueless...ME!

Re: The "your connection is not secure" on Google Chrome on QVC

RoughDraft — Mon, 27 Mar 2017 00:27:08 GMT

@Nightowlz wrote:
When using Google Chrome QVC, HSN & Evine sites all three have the circle with the i inside which means not secure. These sites all need to be updated.
https://support.google.com/chrome/answer/95617?hl=en

Q either needs to renew or verify their security certificate with Chrome. Apparently, they haven't bothered to do so.

Re: The "your connection is not secure" on Google Chrome on QVC

RoughDraft — Mon, 27 Mar 2017 00:34:16 GMT

@pupwhipped wrote:
Can someone explain to me how huge online shopping sites like QVC, HSN, and Evine can all three NOT be secure? This makes no sense to me. And I just happened to click on the Bath and Body Works site a minute ago and got the same non secure icon. I don't get it. I know absolutely nothing about these matters, but this must be a Chrome issue. How can QVC be secure on IE, and not on Chrome?

Someone out there please explain how all this works to the clueless...ME!

@pupwhipped Once you sign into your accounts on HSN and Evine and enter into private information, ordering or billing, the secure lock appears. it does not appear on Q's, even if you sign into your private information.

On the other ISPs, they may have renewed their license, but it appears they haven't on Chrome.

Re: The "your connection is not secure" on Google Chrome on QVC

sunshine45 — Mon, 27 Mar 2017 01:38:28 GMT

@sunshine45 wrote:
i am using a laptop and firefox.
when i go to my order status page there IS a padlock and the "i" says that my connection is secure.

i also checked via IE and microsoft edge browsers......they all have the security padlock symbol when i am signing into my account or order status.

Re: The "your connection is not secure" on Google Chrome on QVC

pupwhipped — Mon, 27 Mar 2017 13:32:03 GMT

@RoughDraft wrote:
@pupwhipped wrote:
Can someone explain to me how huge online shopping sites like QVC, HSN, and Evine can all three NOT be secure? This makes no sense to me. And I just happened to click on the Bath and Body Works site a minute ago and got the same non secure icon. I don't get it. I know absolutely nothing about these matters, but this must be a Chrome issue. How can QVC be secure on IE, and not on Chrome?

Someone out there please explain how all this works to the clueless...ME!
@pupwhipped Once you sign into your accounts on HSN and Evine and enter into private information, ordering or billing, the secure lock appears. it does not appear on Q's, even if you sign into your private information.

On the other ISPs, they may have renewed their license, but it appears they haven't on Chrome.

Got it. I just went to HSN and I see what you are saying. Thanks very much, @RoughDraft.

Now, what are we supposed to do? I assume ordering anything from QVC while on Chrome is a no no...since I order all the time I'm probably already scr&wed. Ha! And checking our order status is probably out, as well? What about being on these boards? Should I only access QVC via Internet Explorer from now on?

Like I said before, sorry I am so clueless on all this. But I would certainly like to understand and know more.

Thanks again for your help!

pup

Re: The "your connection is not secure" on Google Chrome on QVC

Nightowlz — Mon, 27 Mar 2017 17:08:30 GMT

@pupwhipped wrote:
Can someone explain to me how huge online shopping sites like QVC, HSN, and Evine can all three NOT be secure? This makes no sense to me. And I just happened to click on the Bath and Body Works site a minute ago and got the same non secure icon. I don't get it. I know absolutely nothing about these matters, but this must be a Chrome issue. How can QVC be secure on IE, and not on Chrome?

Someone out there please explain how all this works to the clueless...ME!

@pupwhipped I asked DH the same thing about IE showing secure & Chrome showing it's not. DH said he was not sure he would have to research it. I asked him if I should be using IE to place orders then. He said if Chrome shows it's not secure but IE shows it is that Chrome Security features may be better then IE & they are just trying to show you it's not a secure site even though it looks like it is with IE. Confusing??? How are we suppose to know if it's secure or not? I'm glad the only cc #'s I have listed on these 3 sale channel sites is their own credit card. I won't be paying for any fradulent charges that's for sure.

Went back to HSN & Evine & they both also show the i in the circle which says not secure. When you login on HSN or Evine it comes up with a secure page to login. QVC however does not do that. When you login to your account the page still shows the i in the circle & if you click to login to your account a page flips by fast with the padlock but immediately goes to a screen to login with the i in the circle & no padlock which is not secure.

Re: The "your connection is not secure" on Google Chrome on QVC

Lila4Now — Mon, 27 Mar 2017 22:36:38 GMT

Just another sign QVC needs to hire IT staff that actually knows what they are doing! Heads should roll for this, and the non-working web site today. There is no excuse for it in this day and age! I've called them in the past when the site acts up, and they try to blame my computer. The thing is, it has never been an issue with my computer. Must be a line they give the folks on the phone to tell us.

Re: The "your connection is not secure" on Google Chrome on QVC

BalletBabe — Tue, 28 Mar 2017 00:33:03 GMT

@Runner26 Thank You for posting this. I for one never pay attention to it, but will from now on.