topic Re: Moderators............it's going from bad to worse on my computer. in Customer Care

Moderators............it's going from bad to worse on my computer.

qualitygal — Tue, 21 Mar 2017 19:02:30 GMT

I have a new computer, so I'm pretty sure it's still a problem on your end. Thanks.

I had to come back to finish off what's going on. Sometimes only 1/2 a page will show and a couple of times, nothing would come up. That's the latest.

Re: Moderators............it's going from bad to worse on my computer.

chrystaltree — Wed, 22 Mar 2017 20:06:10 GMT

It's your computer.

Re: Moderators............it's going from bad to worse on my computer.

SeaMaiden — Wed, 22 Mar 2017 20:29:31 GMT

@chrystaltree wrote:
It's your computer.

@chrystaltree How do you know that? This website has all kinds of broken parts.

Re: Moderators............it's going from bad to worse on my computer.

Tinkrbl44 — Wed, 22 Mar 2017 20:38:55 GMT

@qualitygal wrote:
I have a new computer, so I'm pretty sure it's still a problem on your end. Thanks.
I had to come back to finish off what's going on. Sometimes only 1/2 a page will show and a couple of times, nothing would come up. That's the latest.

@qualitygal

What has this got to do with Fashion?

If you want to communicate regarding a website problem, I'm guessing Suggestion Box or Customer Care would be the place to do that. Or contact Customer Service. JMO

Re: Moderators............it's going from bad to worse on my computer.

chrystaltree — Wed, 22 Mar 2017 20:41:54 GMT

@SeaMaiden wrote:
@chrystaltree wrote:
It's your computer.
@chrystaltree How do you know that? This website has all kinds of broken parts.

I haven't encountered any of those broken parts but if your problem was a Qvc.com problem, it would affect just you and no one else. There would be 100's of angry people complaining about it an QVC tech would have fixed it, even if it meant taking the system down for little while. I don't know if you are using Winows 10 but I had what seems like your problem when I first went to 10. I have an Acer laptop with online assistance and Acer did fix the problem.

Re: Moderators............it's going from bad to worse on my computer.

qualitygal — Thu, 23 Mar 2017 08:39:12 GMT

@Tinkrbl44 wrote:
@qualitygal wrote:
I have a new computer, so I'm pretty sure it's still a problem on your end. Thanks.
I had to come back to finish off what's going on. Sometimes only 1/2 a page will show and a couple of times, nothing would come up. That's the latest.
@qualitygal

What has this got to do with Fashion?

If you want to communicate regarding a website problem, I'm guessing Suggestion Box or Customer Care would be the place to do that. Or contact Customer Service. JMO

I must have hit a wrong button to post on that one!!!

Re: Moderators............it's going from bad to worse on my computer.

KathyPet — Thu, 23 Mar 2017 09:58:27 GMT

IF it was a QVC issue there would be others with the same problem posting about it in the Customer Care, Q Talk or Community Care forums. I don't see any posts from anyone else so I agree with CT that it is not a QVC issue.

Re: Moderators............it's going from bad to worse on my computer.

Mothertrucker — Thu, 23 Mar 2017 12:41:16 GMT

@Tinkrbl44 wrote:
@qualitygal wrote:
I have a new computer, so I'm pretty sure it's still a problem on your end. Thanks.
I had to come back to finish off what's going on. Sometimes only 1/2 a page will show and a couple of times, nothing would come up. That's the latest.
@qualitygal

What has this got to do with Fashion?

If you want to communicate regarding a website problem, I'm guessing Suggestion Box or Customer Care would be the place to do that. Or contact Customer Service. JMO

@Tinkrbl44 I believe this IS the Customer Care Board..at least that is what MY computer says...

Re: Moderators............it's going from bad to worse on my computer.

KathyPet — Thu, 23 Mar 2017 13:46:47 GMT

WHen I saw the post it was in Fashion so somehow it got moved to another forum. DOn't know how.

Re: Moderators............it's going from bad to worse on my computer.

Pearlee — Thu, 23 Mar 2017 15:39:41 GMT

@Mothertrucker wrote:
@Tinkrbl44 wrote:
@qualitygal wrote:
I have a new computer, so I'm pretty sure it's still a problem on your end. Thanks.
I had to come back to finish off what's going on. Sometimes only 1/2 a page will show and a couple of times, nothing would come up. That's the latest.
@qualitygal

What has this got to do with Fashion?

If you want to communicate regarding a website problem, I'm guessing Suggestion Box or Customer Care would be the place to do that. Or contact Customer Service. JMO
@Tinkrbl44 I believe this IS the Customer Care Board..at least that is what MY computer says...

@Mothertrucker You are absolutely correct. It's @Tinkrbl44 who is in error.

Re: Moderators............it's going from bad to worse on my computer.

Tinkrbl44 — Thu, 23 Mar 2017 18:00:34 GMT

@qualitygal wrote:
@Tinkrbl44 wrote:
@qualitygal wrote:
I have a new computer, so I'm pretty sure it's still a problem on your end. Thanks.
I had to come back to finish off what's going on. Sometimes only 1/2 a page will show and a couple of times, nothing would come up. That's the latest.
@qualitygal

What has this got to do with Fashion?

If you want to communicate regarding a website problem, I'm guessing Suggestion Box or Customer Care would be the place to do that. Or contact Customer Service. JMO
I must have hit a wrong button to post on that one!!!

@qualitygal

Whoops, sorry ..... I've been sick in bed for four days and a tad brain dead ..... my mistake.

Re: Moderators............it's going from bad to worse on my computer.

Tinkrbl44 — Thu, 23 Mar 2017 18:02:21 GMT

@KathyPet wrote:
WHen I saw the post it was in Fashion so somehow it got moved to another forum. DOn't know how.

@KathyPet

Thank you!

Re: Moderators............it's going from bad to worse on my computer.

dooBdoo — Fri, 24 Mar 2017 01:48:38 GMT

Tinkrbl44 wrote:
KathyPet wrote:
WHen I saw the post it was in Fashion so somehow it got moved to another forum. DOn't know how.

@KathyPet

Thank you!

Yes, the thread originally was in "Fashion." I see the moderator's "moved" notification on the second page of threads in that sub-forum (newer posts subsequently moved it off the first page). When @Tinkrbl44 asked about it, at the time she was inquiring about it the thread was not here in "Customer Care." So, her question was logical at the time.

How they're moved... I think usually either a moderator sees a thread might be better related to another category, or the OP of a thread can request that a thread be moved, or another poster can report the thread and ask if it could be moved.

On the topic, I agree the problem @qualitygal is reporting is related to her device. Most likely it's a browser issue. It's a good idea to keep at least 2 browsers up-to-date and when a problem shows up it's easy to try the site on both browsers for comparison and troubleshooting. Even so, this website has a lot of technical problems and they seem to be growing worse instead of better.

Re: Moderators............it's going from bad to worse on my computer.

Day1128 — Fri, 24 Mar 2017 02:25:07 GMT

@qualitygal. You are right....these problems can't be on so many different computers. If others read through the forums, they will see NUMEROUS postings about the web site problems. QVC's FAQs on technical problems basically states 1. it's a browser issue or 2. it is your internet provider.

I don't believe it is either (or if it is, it is limited to a very small # of people). It's a QVC technical problem.

Re: Moderators............it's going from bad to worse on my computer.

dooBdoo — Fri, 24 Mar 2017 02:31:12 GMT

@Day1128 wrote:
@qualitygal. You are right....these problems can't be on so many different computers. If others read through the forums, they will see NUMEROUS postings about the web site problems. QVC's FAQs on technical problems basically states 1. it's a browser issue or 2. it is your internet provider.
I don't believe it is either (or if it is, it is limited to a very small # of people). It's a QVC technical problem.

@Day1128, There are 2 different technical issues here. The one all of us are seeing -- the login redirect to our shopping history, etc. -- is a site-wide problem, and it's not related to our individual device/browser/provider.

The problem @qualitygal described ("sometimes only 1/2 a page will show and a couple of times, nothing would come up") is related to her device or browser, and I hope by now she's been able to clear it up.

Re: Moderators............it's going from bad to worse on my computer.

Tinkrbl44 — Sat, 25 Mar 2017 16:35:24 GMT

@dooBdoo wrote:
@Tinkrbl44 wrote:
@KathyPet wrote:
WHen I saw the post it was in Fashion so somehow it got moved to another forum. DOn't know how.

@KathyPet

Thank you!

         Yes, the thread originally was in "Fashion."   I see the moderator's "moved" notification on the second page of threads in that sub-forum (newer posts subsequently moved it off the first page).    When @Tinkrbl44 asked about it, at the time she was inquiring about it the thread was not here in "Customer Care."   So, her question was logical at the time.

          How they're moved... I think usually either a moderator sees a thread might be better related to another category, or the OP of a thread can request that a thread be moved, or another poster can report the thread and ask if it could be moved.

          On the topic, I agree the problem @qualitygal is reporting is related to her device.   Most likely it's a browser issue.    It's a good idea to keep at least 2 browsers up-to-date and when a problem shows up it's easy to try the site on both browsers for comparison and troubleshooting.   Even so, this website has a lot of technical problems and they seem to be growing worse instead of better.

@dooBdoo @qualitygal @Pearlee @KathyPet

Thanks for checking ..... I KNEW it was in Fashion when I wrote that question, because I remember checking it.

I appreciate your explanation!