topic Re: QVC KEEPING FORUMS OPEN in Book Club

QVC KEEPING FORUMS OPEN

SWEET — Sat, 09 Oct 2021 18:06:16 GMT

I guess because of so many complaints, they are being kept. Not sure if anyone heard this yet. I went to sign in and there was a statement.

Re: QVC KEEPING FORUMS OPEN

rms1954 — Sat, 09 Oct 2021 18:07:11 GMT

@SWEET wrote:
I guess because of so many complaints, they are being kept. Not sure if anyone heard this yet. I went to sign in and there was a statement.

You should read all the other posts about this.

Re: QVC KEEPING FORUMS OPEN

Diva on The Q — Sat, 09 Oct 2021 18:10:15 GMT

YAY!!!

Re: QVC KEEPING FORUMS OPEN

LindaSal — Sat, 09 Oct 2021 18:14:22 GMT

You're late to the party.

Re: QVC KEEPING FORUMS OPEN

meallen616 — Sat, 09 Oct 2021 18:27:32 GMT

Re: QVC KEEPING FORUMS OPEN

SWEET — Sat, 09 Oct 2021 18:30:18 GMT

@rms1954 wrote:
@SWEET wrote:
I guess because of so many complaints, they are being kept. Not sure if anyone heard this yet. I went to sign in and there was a statement.
You should read all the other posts about this.

@rms1954

I have been following a few. I just wanted to put it on the Book Forum since I haven't seen it mentioned yet.

Re: QVC KEEPING FORUMS OPEN

ThinkingOutLoud — Sat, 09 Oct 2021 18:33:23 GMT

This is temporary. On another thread someone posted part of a letter they were emailed from Q leadership that indicated the forums would remain into the new year.

To some, it just looks like they're wanting to try to salvage some holiday sales.

Re: QVC KEEPING FORUMS OPEN

KatieB — Sat, 09 Oct 2021 18:41:13 GMT

@ThinkingOutLoud wrote:
This is temporary. On another thread someone posted part of a letter they were emailed from Q leadership that indicated the forums would remain into the new year.

To some, it just looks like they're wanting to try to salvage some holiday sales.

@ThinkingOutLoud I haven't seen anything anywhere that stated that the forums would remain into the new year. Are you saying that some forum posters received a letter or an email or some type of notification that stated this (the into the new year part)?

Re: QVC KEEPING FORUMS OPEN

ThinkingOutLoud — Sat, 09 Oct 2021 20:19:58 GMT

@KatieB wrote:
@ThinkingOutLoud wrote:
This is temporary. On another thread someone posted part of a letter they were emailed from Q leadership that indicated the forums would remain into the new year.

To some, it just looks like they're wanting to try to salvage some holiday sales.
@ThinkingOutLoud I haven't seen anything anywhere that stated that the forums would remain into the new year. Are you saying that some forum posters received a letter or an email or some type of notification that stated this (the into the new year part)?

Yes - the poster had emailed the CEO and got a response from the secretary's office.

Re: QVC KEEPING FORUMS OPEN

Mustang Shar — Sat, 09 Oct 2021 22:34:56 GMT

I sure hope it's NOT temporary, that's almost worse if Q is expecting to keep Holiday sales up. I'd rather just be pleased that it's still here

Re: QVC KEEPING FORUMS OPEN

LizzieInSRQ — Sat, 09 Oct 2021 22:47:58 GMT

The amount of sales from this forum are miniscule compared to the millions they make. It probably does not begin to pay for the technology or payroll it takes to run it.

Re: QVC KEEPING FORUMS OPEN

Mistreatedbycs — Sat, 09 Oct 2021 23:31:44 GMT

@LizzieInSRQ

I'm sure they are but remember, it takes years to gain a customer and it takes 1 second to lose them.

The "good" never spreads like wildflower, it's the bad publicity that causes a decrease in sales.

The Q made a very poor decision and never interacted with the customers, ie. people who use these boards. The lack of communication actually hurt their customer base. So you think there may be a "few", not necessarily, there are many who are truly loyal to the Q, they buy everything they can from the Q and some buy if they need it or not.

Customers like that are very hard to obtain and a sudden change such as posting or even reading could cause dramatic loss of sales. Remember the old phone game, one tells another and another tells someone else, well, you get the picture.

I'm sure somebody said 'let them keep it", no one wants to risk loss of sales and especially now.

Things are changing and I'm sure we'll hear next year a change again. Costs money for someone to monitor the boards, answer the questions and overall, have the criticisms written for anyone to read especially the stock holders.

You run a business, never sh**t yourself in the foot.

Re: QVC KEEPING FORUMS OPEN

Tinkrbl44 — Sun, 10 Oct 2021 00:39:55 GMT

@LizzieInSRQ wrote:
The amount of sales from this forum are miniscule compared to the millions they make. It probably does not begin to pay for the technology or payroll it takes to run it.

@LizzieInSRQ

I don't know how you arrived at that ... or if it's true. I do know, however, that some posters sure spend a lot of money at QVC. I bet you'd be shocked.

Re: QVC KEEPING FORUMS OPEN

gardenman — Sun, 10 Oct 2021 12:19:38 GMT

My understanding is that QVC doesn't run the forums themselves, they contract that service out. That would imply they had a contract with a vendor to manage their forums. That vendor would likely have supplied the moderators, server space, and software. I suspect that the contract had a buy-out that QVC opted for where they'd pay X amount of money to get out of the deal early. After the backlash, they probably just decided to let the contract expire when it expires and let the forums die a natural death. When does the contract expire? Sometime "into the new year" would be a good bet. Will they renew the contract when it expires? Probably not. If another vendor comes along with a low-cost enough offer to manage the forums maybe they'll keep them up. I wouldn't count on it though.

Re: QVC KEEPING FORUMS OPEN

tobes — Sun, 10 Oct 2021 22:30:03 GMT

@SWEET doesn't make a difference to me if their keep the forums open or closed. Once they close them for good that will probably be the end of most of my shopping at the Q. I do not want to have anything to do with Facebook who are not reputable in sharing and selling information

Re: QVC KEEPING FORUMS OPEN

Tinkrbl44 — Sun, 10 Oct 2021 23:33:02 GMT