topic Re: CBS All Access Problem, Anyone Else? in TV and Movies

CBS All Access Problem, Anyone Else?

grammarqueen — Sat, 06 Feb 2021 03:20:02 GMT

I have a CBS All Access account for $5.99 a month. All of a sudden I can’t access the account. Just keeps asking me to join up. I can sign in with my password, but it doesn’t do any good. My settings say I have a free account, which I don’t, I have the subscription with limited commercials. Tried deleting channel then adding it back and it didn’t do any good. Tried calling customer service, was on hold for 20 minutes and then gave up. I vaguely remember this doing the same thing before, finally resolved itself.

Re: CBS All Access Problem, Anyone Else?

mspatmac — Sat, 06 Feb 2021 03:49:09 GMT

I just signed in with no problem @grammarqueen

Re: CBS All Access Problem, Anyone Else?

Nightowlz — Sat, 06 Feb 2021 03:56:18 GMT

Log out of your account & log back in.

Restart your computer, ipad, phone etc.

Try it again.

If that does not work remove CBS App & re-install.

Re: CBS All Access Problem, Anyone Else?

grammarqueen — Sat, 06 Feb 2021 05:48:25 GMT

Literally posted that I tried all these things.

Re: CBS All Access Problem, Anyone Else?

sunshine45 — Sun, 07 Feb 2021 02:30:37 GMT

@grammarqueen wrote:
Literally posted that I tried all these things.

are they still billing you? can you try cancelling the account completely and then create a new account?

Re: CBS All Access Problem, Anyone Else?

MamaWick — Sun, 07 Feb 2021 02:36:25 GMT

Ours is fine. Watching a program on it right now.

Re: CBS All Access Problem, Anyone Else?

Nuttmeg — Sun, 07 Feb 2021 06:19:07 GMT

I had a similar problem with my account a while ago. I don't remember exactly what I did to fix it.

Did you try going to the CBS ALL Access website and sign in and check your account?

You can send the support an email from the app or homepage about the. You will get an answer.

Re: CBS All Access Problem, Anyone Else?

Lovestheshores — Mon, 08 Feb 2021 01:05:19 GMT

@grammarqueen After reading your post, I decided to check my CBS All Access account as well. The same thing was happening to me. I'm on the $5.99 plan and in fact was just billed on 1/31, yet it was asking me to sign up for a plan.

I called CBS All Access...1-888-274-5343 (yes, I too waited on hold for awhile)...and a representative was able to fix it immediately. He said it there was some problem with accounts not synching up with billing. Anyway he did something, asked me to log out and then log back in. It's now working properly and all is good with my account now.

Hope your problem has been resolved, if not hope this helps you and others experiencing the same thing. Good luck.

Re: CBS All Access Problem, Anyone Else?

gardenman — Mon, 08 Feb 2021 13:38:15 GMT

Just a note for anyone without CBS All Access, they're running a promo until March 4th where you can get a full year of it for $30 by using a code that you can find online. (The Q mods get a bit poofy if you post saving codes here, but if you Google it, you should find the code.) I'll be signing up for it as it'll cost me about what I pay anyway for Big Brother access in June, July, August, and September. (I typically pay $5.99 a month so I'm paying $23.96 for just four months versus $30 for the full year. The normal yearly subscription is $59.99 so you're saving half the normal price. They may even bump up the "normal" price once they switch to their new model combining Paramount and CBS on March 4th. (And it works as I just subscribed, so I'm good for a full year of CBS/Paramount Plus for just $30. Whoo hoo!)