topic Re: What is going on? in Today's Special Value

What is going on?

ILLINOIS GIRL — Wed, 22 Apr 2020 18:22:09 GMT

I am a little upset to say the least regarding shipping of TSV Heartland Chicken. I ordered this TSV before it was even presented on April 14th...my account said to be delivered on April 17th. I wanted this product for a family dinner...A few days ago it said April 24th...now it is saying April 30th. I understand and read the message they have had up for a long time regarding possible delay due to the virus. I totally understand the 24th delivery date however not having to wait until the 30th. i understand from the blog and reviews customers got their order...again I ordered this before the TSV was presented at midnight. I wanted to try this chicken because of all the positive reviews, Today I decided to cancel the order...it says cancel is being attempted. Maybe down the road I will try to order again...very dissapointed. I have had no delays onother food I oredered.

Re: What is going on?

MalteseMomma — Wed, 22 Apr 2020 18:30:41 GMT

@ILLINOIS GIRL

I loved it too and was having this problem for a while so I sadly cancelled my a/d.

This began a couple of months ago for me,so I do not think it has anything to do with the virus.

Re: What is going on?

ellaphant — Wed, 22 Apr 2020 18:56:04 GMT

On a good day QVC does not have dependable shipping. Given the virus, I wouldn't hold my breath on ANY order from anywhere. All sites I've been on have a statement regarding delays at this time. Call CS and get a refund.

Re: What is going on?

ILLINOIS GIRL — Wed, 22 Apr 2020 19:40:01 GMT

Thank you for response...I do agree with you...the thing I was upset about was I pre ordered this TSV...while others that ordered received theirs.

Re: What is going on?

laj3169 — Wed, 22 Apr 2020 20:13:13 GMT

I ordered the Heartland Fresh Chicken TSV immediate delivery before noon on the day it was presented and WAY before it sold out for immediate delivery and now it says BACKORDER! Are you kidding me! I agree "What is going on?"

Re: What is going on?

Kindaglitzy — Wed, 22 Apr 2020 20:22:28 GMT

I agree, call Customer Service and get a refund. Hard to say whether the cancellation will go through or not because the order was sent directly to vendor. Sounds like they oversold or something.

I ordered for week of May 18 because immediate ship date was sold out by time I placed my order, Hope I receive that week otherwise will be asking for cancel/refund.

Re: What is going on?

itsmagic — Wed, 22 Apr 2020 21:32:30 GMT

@ILLINOIS GIRL wrote:
Thank you for response...I do agree with you...the thing I was upset about was I pre ordered this TSV...while others that ordered received theirs.

I preordered the package of 10 for immediate delivery and I was lucky and received it on the day the TSV was presented.

Re: What is going on?

Leapergirl — Wed, 22 Apr 2020 23:46:13 GMT

I have had their combo (plain and Italian) on A-D for about a year and expected a delivery in mid-April. This TSV is a better deal so I ordered it, but for the May delivery since my other A-D was due to arrive. Well, the ongoing order is now back ordered. I feel like ongoing auto delivery customers should be in the front of the line, so to speak, and they should have supply for us. The same thing happened with my Grove Collaborative order. Some of the now high demand disinfecting items that I expected to get were out of stock

Re: What is going on?

Graycatsrule — Thu, 23 Apr 2020 00:40:01 GMT

I ordered immediate delivery at midnight the day of the tsv. The order initially had a Monday ship, Wednesday delivery. It now has a Tuesday ship, Thursday delivery. It appears to be on track for tomorrow.

Re: What is going on?

jpie — Thu, 23 Apr 2020 03:25:06 GMT

@ILLINOIS GIRL wrote:
I am a little upset to say the least regarding shipping of TSV Heartland Chicken. I ordered this TSV before it was even presented on April 14th...my account said to be delivered on April 17th. I wanted this product for a family dinner...A few days ago it said April 24th...now it is saying April 30th. I understand and read the message they have had up for a long time regarding possible delay due to the virus. I totally understand the 24th delivery date however not having to wait until the 30th. i understand from the blog and reviews customers got their order...again I ordered this before the TSV was presented at midnight. I wanted to try this chicken because of all the positive reviews, Today I decided to cancel the order...it says cancel is being attempted. Maybe down the road I will try to order again...very dissapointed. I have had no delays onother food I oredered.

____

Same here with an early order. It was finally delivered today.

Re: What is going on?

jpie — Thu, 23 Apr 2020 03:28:24 GMT

@jpie wrote:
@ILLINOIS GIRL wrote:
I am a little upset to say the least regarding shipping of TSV Heartland Chicken. I ordered this TSV before it was even presented on April 14th...my account said to be delivered on April 17th. I wanted this product for a family dinner...A few days ago it said April 24th...now it is saying April 30th. I understand and read the message they have had up for a long time regarding possible delay due to the virus. I totally understand the 24th delivery date however not having to wait until the 30th. i understand from the blog and reviews customers got their order...again I ordered this before the TSV was presented at midnight. I wanted to try this chicken because of all the positive reviews, Today I decided to cancel the order...it says cancel is being attempted. Maybe down the road I will try to order again...very dissapointed. I have had no delays onother food I oredered.
____
Same here with an early order. It was finally delivered today. I had the immediate ship date.

Re: What is going on?

Imaoldhippie — Thu, 23 Apr 2020 13:31:44 GMT

Whats going on? Its called Covid19 a pandemic. Nothing at this time is normal. Given the state this country is in how can one be upset by not receiving chicken when they wanted it?

Re: What is going on?

Catch71 — Thu, 23 Apr 2020 14:34:10 GMT

@Imaoldhippie

I agree with you. Food items are struggling with trucking issues and at their plants with employees out with the virus. The OP should not have cancelled; this item from Heartland is delicous and you can always use it no matter when it arrives!

Re: What is going on?

Catch71 — Thu, 23 Apr 2020 14:36:14 GMT

@ILLINOIS GIRL

Too bad if you cancel. I understand your frustration with the shipping issues, but if you are patient this chicken is very good and will keep in your freezer for a long time. Hang in there; these are crazy times and things happen.

Re: What is going on?

Lipstickdiva — Thu, 23 Apr 2020 15:23:42 GMT

I have had zero issues with anything I've ordered from QVC and I've ordered quite a few items, but none of them food. I cannot complain about what they are doing for me.

I have had a couple of issues with items ordered from other companies but the items aren't anything that are must haves right now so they'll get here when they get here.

Re: What is going on?

Sandygb — Sun, 17 May 2020 21:23:34 GMT

While I do understand the delay in shipping of many items due to the virus, the most annoying thing for me, is when the item is marked "in progress" for over a month. When an item is supposedly in progress, it can't be cancelled. I ordered 2 pair of the Clark's TSV wedge sandals when they aired on the TSV date, April 21st. I received one pair within a few days. The other pair was a Mother's Day gift which didn't arrive until May I5th. Now I have to pay to return. When an item is delayed far past the original estimated arrival date, we should be given an opportunity to cancel it before it ships.

Re: What is going on?

conlt — Mon, 18 May 2020 02:20:22 GMT

@ILLINOIS GIRL I purchased it as the TSV for immediate delivery and just received it last week. So yours might come soon. I figured it was a distributed problem. Mine is very good, I had some last week on salad and plan the same for tomorrow night.

Re: What is going on?

nyc1 — Mon, 18 May 2020 12:10:07 GMT

@Sandygb CALL QVC first. Do not just return. They will probably just credit you and not have you return. I don't think they want food items coming back. Especially that!

Re: What is going on?

Daysdee — Tue, 19 May 2020 01:30:28 GMT

I have also canceled some orders (including food items) as they don't ship as scheduled.