topic Re: Problem ordering free Caseable cover for TSV Fire HD 10 in Today's Special Value

Problem ordering free Caseable cover for TSV Fire HD 10

abbypup — Thu, 07 Dec 2017 13:22:55 GMT

Trying for two days to redeem my voucher with no success. The order pages accept all my information to final checkout but there is no response when I click the Buy button. At first I figured they might be swamped with orders so I tried again several times at day and night. No luck. I looked into customer reviews for this company and my issue is not unusual. Others have the exact same problem and have received put off lip service company responses with no resolution. One even suggested switching to a Chrome or Firefox browser. WHAT??? I could understand a shipping delay but they just won't accept the order. I have redeemed many vouchers and never had a problem like this. I suspect that many QVC customers who purchased the Fire HD 10 will have the same issue. Annoying and embarrasing if this is a gift. QVC should better vet third party venders like this when they include this $32.50 value as part of the deal and it is essentially worthless. Next time I'll just buy it on Amazon, at the same or perhaps a better price. QVC owes its customers who purchased this some recompense.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

NicksmomESQ — Thu, 07 Dec 2017 13:16:30 GMT

@abbypup Post this in the Customer Care forum.Maybe one of the moderators can help you.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

MKR14 — Thu, 07 Dec 2017 13:25:40 GMT

I also had a problem trying to get things to open on this site. First I couldn't even get the item I wanted to open to order.

I emailed the company over a week ago and they were going to see if there was a problem.

Never was fixed on my end. I decided not to buy from them.

Skinit was a good site when I got the Alexa skin and it came quickly.

Sorry you have a problem also.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Anonymous — Thu, 07 Dec 2017 13:58:58 GMT

Hi @abbypup I am so sorry you are having difficulty. Some browsers are not compatible with this site. Try using Google Chrome to see if that works for you.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

abbypup — Thu, 07 Dec 2017 14:21:54 GMT

Alice, thank you for your timely response. QVC sold over 100,00 of these units. My order was placed during the presale and I received it sooner than most and tried to place the order the same day. So I am an early bird. When customers try to redeem this voucher and can't, you'll see this is a huge problem. This vender is not qualified to fulfill the promise you made as part of this promotion. Suggesting to switch my browser to accomodate the failings of this company is not a solution. I have never had a problen anywhere placing an order using Internet Explorer. QVC needs to remedy this. Thank you.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

topcat10 — Thu, 07 Dec 2017 18:03:58 GMT

I have ordered from them twice just within the last few months and I didn't have any problems...the first order for the 8" from HSN (delivered the following week) - it had a very strong chemical smell that I just refused to use....the other was for the 2pk 7" from QVC (it took a little longer to receive, which is probably why they sent me two extra cases (go figure))....anyway, the cases are ok, but I'll probably end up ordering cases from Amazon.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

JanNie — Thu, 07 Dec 2017 19:00:11 GMT

I just now tried twice to order the case for my Amazon Fire ....and it says the code is invalid!!! Feeling ripped off

Re: Problem ordering free Caseable cover for TSV Fire HD 10 ME TO!!

sealily — Fri, 08 Dec 2017 00:10:32 GMT

I am having the same problem have never even been able to get to the go to the site on the card received as part of the purchase from QVC I will never purchase something with an offer for redeeming code from QVC again. amazon better check out this vendor for this false promotion! AMAZON SHOULD CHECK ALL THIS

BEFORE OFFERING

Re: Problem ordering free Caseable cover for TSV Fire HD 10

crease — Fri, 08 Dec 2017 01:15:15 GMT

I am not able to redeem my cover either. Hope someone can give answers.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Grandma Chopper — Fri, 08 Dec 2017 03:22:00 GMT

Trying to redeem my voucher also with response my code is invalid. Really want the case that was supposed to get using the code.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

lngfx — Fri, 08 Dec 2017 03:44:21 GMT

I keep getting invalid code also. Please explain in plain English how to get this case.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

dooBdoo — Fri, 08 Dec 2017 18:42:38 GMT

Evidently this is a significant problem with numerous customers. Maybe a notification to some of the QVC Social Team would help?

@Eva-QVC, @Kim-QVC, @Wayne-QVC, @Barbara-QVC, @Anonymous, @Beth-QVC, @Anonymous, @Melvin-QVC

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Eva-QVC — Fri, 08 Dec 2017 17:58:52 GMT

@dooBdoo wrote:

Evidently this is a significant problem with numerous customers. Maybe a notification to some of the QVC Social Team would help?

@Eva-QVC, @Kim-QVC, @Wayne-QVC, @Barbara-QVC, @Anonymous, @Beth-QVC, @Anonymous, @Melvin-QVC

Thank you @dooBdoo - I passed this along to try and find out what the problem might be.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

dooBdoo — Fri, 08 Dec 2017 18:08:40 GMT

@Eva-QVC wrote:
@dooBdoo wrote:

Evidently this is a significant problem with numerous customers. Maybe a notification to some of the QVC Social Team would help?

@Eva-QVC, @Kim-QVC, @Wayne-QVC, @Barbara-QVC, @Anonymous, @Beth-QVC, @Anonymous, @Melvin-QVC
Thank you @dooBdoo - I passed this along to try and find out what the problem might be.

You're welcome, @Eva-QVC, and thank you! I was just looking around and see the "Caseable Voucher" link on one of QVC's Amazon Fire listings goes to a PDF with instructions.

At the bottom of the PDF image it states: "For further assistance while using the website, please visit: caseable.com/en/qvc-help " This is not a viable URL. So it appears there are multiple problems.

link to the PDF:

http://www.qvc.com/footers/el/pdf/E231628-CaseableVoucher.pdf

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Anonymous — Fri, 08 Dec 2017 18:36:11 GMT

Hi @dooBdoo I am so sorry, there are a few things to do that will help. First the site is not working well with Internet Explorer so we ask that you try and change your browser to Google Chrome. Also make sure to enter the web address in the browser bar not the search bar because you could get another country's Caseable website and you need to be on the Caseable US website to be able to order. I am so sorry for the inconvenience and please know that we are working on this.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

dooBdoo — Fri, 08 Dec 2017 19:12:40 GMT

@Anonymous wrote:
Hi @dooBdoo I am so sorry, there are a few things to do that will help. First the site is not working well with Internet Explorer so we ask that you try and change your browser to Google Chrome. Also make sure to enter the web address in the browser bar not the search bar because you could get another country's Caseable website and you need to be on the Caseable US website to be able to order. I am so sorry for the inconvenience and please know that we are working on this.

Hi, @Anonymous! Thanks! I should've clarified that I didn't purchase this device, so I can't try troubleshooting the problem. I'm sorry for any confusion. I just happened -- really by accident -- to see this thread with so many concerns posted, so I was hoping to try and help.

You offer great suggestions! Thanks, to you and @Eva-QVC, and all the Q Social Team for providing such wonderful support. Y'all are the best! I appreciate you, and I know many others do, too.

Happy Holidays!

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Anonymous — Fri, 08 Dec 2017 19:47:34 GMT

Hi @dooBdoo @abbypup @lngfx @Grandma Chopper the trouble shooting tips may help some, however we are also reaching out to the vendor.

Re: Problem ordering free Caseable cover for TSV Fire HD 10

suebeth — Fri, 08 Dec 2017 20:11:35 GMT

unable to get caseable case for amazon fire, agree with comments made by abbypup

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Anonymous — Fri, 08 Dec 2017 20:15:39 GMT

Hi @suebeth, I have sent your information along, with the other posters, to the department that is working on this

Re: Problem ordering free Caseable cover for TSV Fire HD 10

jaspertoby — Fri, 08 Dec 2017 20:48:30 GMT

I used my kindle and had no problem.I did have a problem trying to use my computer.