topic Re: Tracfone problems anyone ? in Today's Special Value

Tracfone problems anyone ?

Quietgirl — Thu, 15 May 2014 17:32:59 GMT

I got the last cell phone TSV and had so many problems with tracfone, I finally returned it. Anyone else have problems with tracfone service?Customer service is the worst. Not one could speak English and did not solve my problem. Everytime I tried to make a call, I got a message telling me I had to buy minutes. When I first set up the phone,all I got was messages from people I did not know. Tracfone never did fix these problems.

Re: Tracfone problems anyone ?

GCR18 — Fri, 16 May 2014 02:16:47 GMT

I bought 2 tracfones in Aug 2013. No issues with the phones or customer service. I made separate calls to set them up. Customer service couldn't have been anymore helpful. My only issue is one phone was for my mother and she doesn't like the style of the phone and won't use it. Sorry to hear you've had issues. It was a pleasant transaction for me.

Re: Tracfone problems anyone ?

Mysterri — Fri, 16 May 2014 02:33:57 GMT

There was paper in the box with the number you needed to call to get the minutes Pin. There was also a different phone number to call if you had any problems. Perhaps you didn't see that separate piece of paper.

Re: Tracfone problems anyone ?

GCR18 — Fri, 16 May 2014 02:54:53 GMT

On 5/15/2014 Mysterri said:
There was paper in the box with the number you needed to call to get the minutes Pin. There was also a different phone number to call if you had any problems. Perhaps you didn't see that separate piece of paper.

You are right. I reread the thread. There are a number of specific steps that need to be followed to get the new phone up and running. The phone came with a check list. You have to do all steps, in the order listed, to successfully set up the phone. It sounds like you may have skipped a step. That would explain the issues described.

Re: Tracfone problems anyone ?

checking — Fri, 16 May 2014 03:05:36 GMT

I purchased the special last year and all I can say is what a joke!! Customer service what customer service...there isn't any! I'm still trying to get my phone to work properly.

Re: Tracfone problems anyone ?

Brigitta — Fri, 16 May 2014 03:15:37 GMT

I got the tracfone and have had no problems with it at all. I really like it and use it mainly for calls and texting.

Re: Tracfone problems anyone ?

makeup addict — Fri, 16 May 2014 03:27:24 GMT

I had no problems setting up my lg phones tracfone. Considering upgrading to android.

Re: Tracfone problems anyone ?

betteb — Fri, 16 May 2014 03:30:33 GMT

I love Tracfone. I have never had a dropped call. I've also never had to call them, I do everything on line, no problems.

I have and LG840G right now and I did order the TS today. When I transfer my minutes, they will also add that amount to my data and text.

Re: Tracfone problems anyone ?

betteb — Fri, 16 May 2014 03:31:51 GMT

On 5/15/2014 makeup addict said: I had no problems setting up my lg phones tracfone. Considering upgrading to android.

I took the plunge. It's a good deal, IMO. I got the Polka Dot.

Re: Tracfone problems anyone ?

RainyDayGal — Fri, 16 May 2014 03:35:33 GMT

Yes! My experience was a complete nightmare! Never again!

Re: Tracfone problems anyone ?

makeup addict — Fri, 16 May 2014 03:44:42 GMT

On 5/15/2014 betteb said:
On 5/15/2014 makeup addict said: I had no problems setting up my lg phones tracfone. Considering upgrading to android.

I took the plunge. It's a good deal, IMO. I got the Polka Dot.

Yippie! Hope you like it. I use mine for work and never had a dropped call. I on,y use it for work when I work from home. I can block my number before calling someone. I'm going to get the pink stripe and upgrade. The only thing I don't like about the lg tracfone is there's no keyboard. The TSV does. I'm also transferring my minutes.

Re: Tracfone problems anyone ?

betteb — Fri, 16 May 2014 04:06:31 GMT

On 5/15/2014 makeup addict said:
On 5/15/2014 betteb said:
On 5/15/2014 makeup addict said: I had no problems setting up my lg phones tracfone. Considering upgrading to android.

I took the plunge. It's a good deal, IMO. I got the Polka Dot.

Yippie! Hope you like it. I use mine for work and never had a dropped call. I on,y use it for work when I work from home. I can block my number before calling someone. I'm going to get the pink stripe and upgrade. The only thing I don't like about the lg tracfone is there's no keyboard. The TSV does. I'm also transferring my minutes.

I did it for the upgrade too. I didn't really need it yet, but I wanted the android.

Re: Tracfone problems anyone ?

adelle38 — Fri, 16 May 2014 04:17:18 GMT

The last TSV was my third trac fone and I love it. I've had trac fone for 5 years and it works really well for me.

Re: Tracfone problems anyone ?

adelle38 — Fri, 16 May 2014 04:19:09 GMT

On 5/15/2014 makeup addict said:
On 5/15/2014 betteb said:
On 5/15/2014 makeup addict said: I had no problems setting up my lg phones tracfone. Considering upgrading to android.

I took the plunge. It's a good deal, IMO. I got the Polka Dot.

Yippie! Hope you like it. I use mine for work and never had a dropped call. I on,y use it for work when I work from home. I can block my number before calling someone. I'm going to get the pink stripe and upgrade. The only thing I don't like about the lg tracfone is there's no keyboard. The TSV does. I'm also transferring my minutes.

I don't think the TSV has a keyboard?

Re: Tracfone problems anyone ?

makeup addict — Fri, 16 May 2014 04:36:06 GMT

It doesn't, but it does have a touch board. Lg you had to keep hitting the keys. Like if you wanted to spell/text the word cat, you had to hit the one button there times for c, once for a and another key twice for t.

Re: Tracfone problems anyone ?

adelle38 — Fri, 16 May 2014 04:39:55 GMT

On 5/15/2014 makeup addict said: It doesn't, but it does have a touch board. Lg you had to keep hitting the keys. Like if you wanted to spell/text the word cat, you had to hit the one button there times for c, once for a and another key twice for t.

I've got the LG and I don't do that. It's a normal touch board.

Re: Tracfone problems anyone ?

makeup addict — Fri, 16 May 2014 04:50:53 GMT

Hmmmm. I only get the normal touch board for texting. When I want to get on the net, I have to do multiple touch thing. It's a pain and it's time consuming.

Re: Tracfone problems anyone ?

Quietgirl — Sat, 17 May 2014 03:10:17 GMT

I did all the steps and had no problems setting up the phone. At first I kept getting calls for someone who had the number previously, so I got a new number. Got message that the phone was set up , but every time I would try and make a call, got a message to buy more minutes. Called tracfone and they said they would take care of it. I tried to make a call, same thing. Customer service agents could not speak good English and could not fix problem. After a few weeks of calling customer service on another phone, I finally just gave up and returned it to QVC. Will never use tracfone.......

Re: Tracfone problems anyone ?

robomo — Thu, 22 May 2014 17:48:22 GMT

All you have to do is call the number for the minutes code and then get on line. It takes about two minutes. This is my second Tracfone and I love it. Best service I've ever had - no static or dropped calls ever. I DO NOT call their customer service as they don't speak English. There is an e-mail form on their web site and the few times I've had questions, I've used that and they answer promptly. Also, somewhere there is a number that you can call that doesn't get you overseas. I don't have it at this point, but that number goes to FL which is where they are based.

Re: Tracfone problems anyone ?

angel54 — Mon, 02 Jun 2014 05:14:37 GMT

I have had a Tracfone for years but I have an old one. O bought the TSV and customer service at Tracfone did not do what QVC said they would about taking my minutes from my old phone. So I did get my old number but they cut off my old phone and it still had 611 minutes left on it. I called QVC and told them I would be sending it back. I also called Tracfone back and they told me in order to get my old phone back on they would have to sen me another SIM card. I was ready for vacation so my hubby had a cell phone but I didn't. I was very upset. When I got home from vacation the Sim card was here and today I had them to cut my old phone on but all of my numbers were gone. So now I have to put all my numbers back in. I don't think I will ever buy another thing from QVC. Lately everything I have gotten I have had to send back.