topic Re: Shipping? in Today's Special Value

Shipping?

cyn4444 — Thu, 07 Nov 2019 19:07:38 GMT

I purchased something today 11/7 why is the estimated delivery date 11/19? 12 days is ridiculous it's just frustrating...this is why I first look on Amazon before I buy!!

Re: Shipping?

Catch71 — Thu, 07 Nov 2019 19:10:52 GMT

And the real holiday shopping frenzy hasn't started yet! They know they have a shipping issue, my order status page has had an apology posted for some time. I will not order anything from them that I need fast; better off at Amazon.

Re: Shipping?

MalteseMomma — Thu, 07 Nov 2019 19:17:39 GMT

I will not order anything untill ALL my backed up orders are delivered!!!

Re: Shipping?

cyn4444 — Thu, 07 Nov 2019 19:21:07 GMT

I Just tried cancel and they have the nerve to decline it saying in process and no changes can be made...WHAT?

Re: Shipping?

Alison Wonderland — Thu, 07 Nov 2019 19:21:42 GMT

@cyn4444 wrote:
I purchased something today 11/7 why is the estimated delivery date 11/19? 12 days is ridiculous it's just frustrating...this is why I first look on Amazon before I buy!!

I always allow 2 weeks for a QVC order. If I need something sooner I shop elsewhere.

Re: Shipping?

Alison Wonderland — Thu, 07 Nov 2019 19:25:04 GMT

@Catch71 wrote:
And the real holiday shopping frenzy hasn't started yet! They know they have a shipping issue, my order status page has had an apology posted for some time. I will not order anything from them that I need fast; better off at Amazon.

And yet, even though it's taken 10-14 days for delivery for a couple of years now, QVC has expedited shipping every year at Christmas and promises Christmas delivery even if it's 1 week away.

Their Christmas shipping policy tells me that QVC is capable of shipping quickly, they are choosing to ship slowly.

Re: Shipping?

bargainsgirl — Thu, 07 Nov 2019 19:38:32 GMT

Does anyone know why there is a problem? Things are taking much longer than they used to. I used to get things in around 5 days. Now it takes 2 weeks. What is the problem? They sure are taking forever to fix it.

I ordered something on Oct. 30. Finally shipped on Nov....

Scorpio1971 — Thu, 07 Nov 2019 20:20:11 GMT

I ordered something on Oct. 30. Finally shipped on Nov. 5. That is 6 days. Seriously? It takes 6 days to get something shipped? Are they sending the orders by carrier pigeon now? And on top of it, it is shipping from the notoriously slow Ontario, CA location. And latest tracking shows it is still somewhere in CA as:

"Nov 05, 2019 Package transferred to destination UPS Mail Innovations facility Fontana, CA"!

So, it is ONLY going clear across the country to the east coast, which means I will really be lucky if I get it a week from now because everything shipped from there takes 2 weeks from order date to doorstep on east coast.

This really is unacceptable!

On the flip side, I ordered 3 items on Nov. 1, order processed Nov. 4, shipped Nov. 5 from East Petersburg, PA and received this morning, Nov. 7!

There definitely are issues with orders processed & shipped from the Ontario, CA location because this has happened on every order shipped from there!

Re: Shipping?

Susan Louise — Thu, 07 Nov 2019 21:11:51 GMT

@Alison Wonderland wrote:
@Catch71 wrote:
And the real holiday shopping frenzy hasn't started yet! They know they have a shipping issue, my order status page has had an apology posted for some time. I will not order anything from them that I need fast; better off at Amazon.
And yet, even though it's taken 10-14 days for delivery for a couple of years now, QVC has expedited shipping every year at Christmas and promises Christmas delivery even if it's 1 week away.

Their Christmas shipping policy tells me that QVC is capable of shipping quickly, they are choosing to ship slowly.

@Alison Wonderland IMO, I don't think QVC will be able to offer these shipping time frames this year the closer it gets to Christmas. I just don't see that happening. I just think they are just too backed up with orders.

If they do, it might be only with certain products that get shipped out of a particular warehouse that isn't lagging behind on orders...and most definitely all food products.

Re: Shipping?

Susan Louise — Thu, 07 Nov 2019 22:05:41 GMT

@bargainsgirl wrote:
Does anyone know why there is a problem? Things are taking much longer than they used to. I used to get things in around 5 days. Now it takes 2 weeks. What is the problem? They sure are taking forever to fix it.

@bargainsgirl QVC has a brand new massive warehouse in PA. I'm sure the logistics of rearranging all their products in all the various warehouses has been a nightmare when trying to additionally ship orders at the same time. I guess knowing/understanding this, I don't have an issue waiting longer for my orders. I'm sure this process will probably take several more months before any of us see any measurable improvements.

I've worked in a few warehouses myself and when we rearranged certain areas, those pallets of products would be in aisles and wouldn't have a 'home' location for a short period of time...depending on how long each process/change/update lasted. On rare occasions we could enter into the system 'asile-6' for example for when one of us needed to get one of those products that were on any pallet in an aisle and not in a 'home' row/location.

That would be helpful only sometimes. In most cases however, if there were say 30 pallets in an aisle for a few days to a week, spending an hour or several hours going through several pallets were not cost/productive to complete certain orders. So those products either went on back order or waitlist status.

HTH explain things a bit more

Re: Shipping?

cyn4444 — Thu, 07 Nov 2019 20:21:49 GMT

That's just bad management if Amazon can do it in as little as 1 day for free Qvc has to do better than 2 weeks with extreme shipping costs...it has to start to effect their bottom line.

Re: Shipping?

Kachina624 — Thu, 07 Nov 2019 20:59:28 GMT

@Alison Wonderland wrote:
@Catch71 wrote:
And the real holiday shopping frenzy hasn't started yet! They know they have a shipping issue, my order status page has had an apology posted for some time. I will not order anything from them that I need fast; better off at Amazon.
And yet, even though it's taken 10-14 days for delivery for a couple of years now, QVC has expedited shipping every year at Christmas and promises Christmas delivery even if it's 1 week away.

Their Christmas shipping policy tells me that QVC is capable of shipping quickly, they are choosing to ship slowly.

@Alison Wonderland. Are you serious? Why would any merchant deliberately ship slowly? Not only does it antagonize customers but it seriously damages their reputation. QVC acquired HSN and made the decision to combine merchandise into one huge, new warehouse as the holidays approach. This was a poor executive decision which could cause heads to roll but to say they did it deliberately to slow down shipping is idiotic and ridiculous.

Re: Shipping?

Susan Louise — Thu, 07 Nov 2019 22:56:41 GMT

@Kachina624 wrote:

@Alison Wonderland wrote:
@Catch71 wrote:
And the real holiday shopping frenzy hasn't started yet! They know they have a shipping issue, my order status page has had an apology posted for some time. I will not order anything from them that I need fast; better off at Amazon.
And yet, even though it's taken 10-14 days for delivery for a couple of years now, QVC has expedited shipping every year at Christmas and promises Christmas delivery even if it's 1 week away.

Their Christmas shipping policy tells me that QVC is capable of shipping quickly, they are choosing to ship slowly.

@Alison Wonderland I explained a lot in my previous post. I only agree with this when it depends on what product it is, where the product is located...and if whether or not it is in a temporary location.

For example, food products will always be on the fast track to be shipped for obvious reasons...either they are shipped directly from the vendor or are in warehouses intentionally not effected by the logistic changes going on now.

ETA: @Kachina624 This post originally confused me...LOL I thought you typed in the last text, but it was Alison. You just reposted it? *scratching head* because I '@' you when I 1st saw it because it was your ID that was the last one on the post.

Re: Shipping?

Susan Louise — Thu, 07 Nov 2019 20:59:32 GMT

@cyn4444 wrote:
That's just bad management if Amazon can do it in as little as 1 day for free Qvc has to do better than 2 weeks with extreme shipping costs...it has to start to effect their bottom line.

@cyn4444 Amazon is far from perfect. There have been many times I have had to wait long periods of time for items.

Re: Shipping?

Alison Wonderland — Thu, 07 Nov 2019 21:28:24 GMT

@Kachina624 wrote:

@Alison Wonderland wrote:
@Catch71 wrote:
And the real holiday shopping frenzy hasn't started yet! They know they have a shipping issue, my order status page has had an apology posted for some time. I will not order anything from them that I need fast; better off at Amazon.
And yet, even though it's taken 10-14 days for delivery for a couple of years now, QVC has expedited shipping every year at Christmas and promises Christmas delivery even if it's 1 week away.

Their Christmas shipping policy tells me that QVC is capable of shipping quickly, they are choosing to ship slowly.

@Alison Wonderland. Are you serious? Why would any merchant deliberately ship slowly? Not only does it antagonize customers but it seriously damages their reputation. QVC acquired HSN and made the decision to combine merchandise into one huge, new warehouse as the holidays approach. This was a poor executive decision which could cause heads to roll but to say they did it deliberately to slow down shipping is idiotic and ridiculous.

Because they can. QVC has been getting away with it for years. This EXTRA long shipping is new, but QVC has been 10-14 days for years and that's clearly been a choice.

Re: Shipping?

JerseyGirlNJ — Thu, 07 Nov 2019 22:20:17 GMT

Their shipping is totally unacceptable. I feel that QVC is going down hill fast. I am a long time QVC shopper and I will be doing most of my Christmas shopping on other sites.

Re: Shipping?

iwrite — Thu, 07 Nov 2019 22:26:55 GMT

@cyn4444

please don't be mad at what i'm about to say, as it probably won't make you happy, but if you do receive the order in 12 days, be happy. i have read many posts here, where packages are taking 2-3 weeks to arrive.

Re: Shipping?

anchoredup — Thu, 07 Nov 2019 23:47:03 GMT

How long does it take for an exchange for a different size? It has been almost two weeks since I sent my order back. It has made it back to PA and has been there for three days. Thank you.

Re: Shipping?

customerqvc2 — Fri, 08 Nov 2019 00:55:06 GMT

@anchoredup wrote:
How long does it take for an exchange for a different size? It has been almost two weeks since I sent my order back. It has made it back to PA and has been there for three days. Thank you.

FOREVER. I have entirely given up on exchanges. Either they take weeks or whenever they get your exchange, they say it's out of stock or color. So why waste my time?

Re: Shipping?

Jmariew — Sun, 10 Nov 2019 12:06:52 GMT

Hang on to your hat.. it may not even make it by the edd. The last few items I’ve ordered have taken 1 to 2 weeks to even ship. I live in Phoenix so it’s another week after that before I even see it. I’m glad I did any Xmas shopping from qvc as soon as holiday return policy went into effect, otherwise I’d be a wreck wondering if it makes it on time. I ordered the Zachariah oven when it was the TSV on the 3rd and it still hasn’t shipped. If they’re going to take this long to ship they need to allow us to cancel. This is so frustrating. Why do I keep shopping here.. I must be a glutton for punishment.