topic Re: Dyson in Today's Special Value

Dyson

Summer Tanager — Wed, 06 Aug 2014 03:28:49 GMT

Anyone know what the dyson tsv will be this Sunday?? Thanks

Re: Dyson

Summer Tanager — Fri, 08 Aug 2014 04:01:47 GMT

They must be keeping this a big secret

Re: Dyson

luvasale — Fri, 08 Aug 2014 10:27:17 GMT

Just received an email that it is the Dyson DC59 cordless for $449 on 6 easy pays

Re: Dyson

Monketoes — Sun, 10 Aug 2014 05:26:24 GMT

Bumping Up...

Re: Dyson

BellMom — Sun, 10 Aug 2014 14:49:26 GMT

Anyone getting the DC59 Motörhead?

Re: Dyson

bonnielu — Sun, 10 Aug 2014 15:27:12 GMT

Concern: I am sooo tempted. However my cordless outside edge trimmer is basically junk next to my neighbors gasoline version. This is also true of anything I ever bought for the yard that was battery operated. My husbands idea was to avoid too many gasoline engines to repair. We even had an electric tractor (I kid you not) and an electric lawnmower both powered by a battery that had to be recharged. Disaster.

So now comes this Dyson. And I am looking at it lovingly and hoping it would free me from a cord. However it might also free me of $500 and it might need a new battery replacement sooner rather than later. And how about suction. My gut feeling is IT WILL NOT WORK and end up being a costly mistake.

Does anyone have some advice?

Re: Dyson

midnightrose — Sun, 10 Aug 2014 15:54:15 GMT

I'd be concerned. Dyson has horrible customer service. They need to focus on improving the quality of their customer service instead of new technology. The item might be fine, but if you need a repair, replacement part or there is a recall - beware!

Re: Dyson

crazy4bears — Sun, 10 Aug 2014 16:25:59 GMT

My daughter had gotten a upright Dyson before I did and her 8 yr old son was helping her vacuum his room and accidently sucked up one of his shoes. She tired everything to do but couldn't get it to run. She emailed Dyson with all the info (it was still under warranty) and they sent her the whole bottom part of the vacuum. She is up and running again. I would call that excellent customer service!

I had a Kirby before I purchased my upright Dyson from the other channel when they had their TS since it had more attachments than any sold here. I am amazed with how much it picks up compared to the Kirby. Brother has one similar to this TSV but not with all the attachments. He really likes it and has had no problems.

Re: Dyson

midnightrose — Sun, 10 Aug 2014 16:50:11 GMT

Then it must just be me that gets horrible service from Dyson. I had one of the heater/fan recalls. On May 6th I registered it on-line as instructed. I live in a rural area with no UPS store, so the instructions stated to call in to customer service and they would send a box out and then schedule a pick up. I called in and was told the box would arrive in 7 to 10 days. Three weeks later - I called again asking if the box had been sent. The guy on the other end, said: no, you have to take it to the UPS store. I replied that there is not one here and he said - then I don't know what you do. After a long pause he transferred me. I was again told it would arrive in 7 to 10 days. On June 11th I called in and asked for a supervisor (they have a different name for them at Dyson). She told me that they ran out of boxes and it would be 3 to 5 weeks. I'm fine with that answer - just don't tell me 7 to 10 days. A few days (not weeks) the box arrived. I packaged my heater and called Dyson customer service for a pick up. Again I was transferred and the lady I got could not find me in the system. She said, I would have to register my heater. I replied that it was registered and I had a confirmation email. She then said "Oh, I thought you needed to register it". To which I said - why would I be calling for a pick up after you sent the box, if I had not registered it?" As I was reading the serial number to her, we were disconnected. I called back and finally got someone who found me right away "in the system" and the pick up was scheduled for the next day. I did receive a confirmation email in June that my heater had arrived. That was the last I heard form them until one showed up at my door on August 8th. I called customer service again because I had been sent a white model and my original one was blue. He had to transfer me to someone else - of course mine was not able to be repaired and was told that I had been upgraded to a new model. So I asked - don't the new models come in blue? Response: No. Then can I get a refund? She had to check and while I was waiting I pulled up the Dyson website and there was the exact model I had been sent and it was in blue! My refund will take 5 to 7 more weeks. I asked - will I get a confirmation from you that I will be getting a refund. Response: Oh no - we don't have any kind of form for that. I guess I will just trust this company who has taken care of me so well up to this point - because it obvious that their customer service representatives know what is going on! NOT! Three months is a long time to "deal" with an issue on a product and now I have to wait another month and a half for my money. Not what I call excellent customer service. I do own a Dyson vacuum but I will have second thoughts before purchasing another Dyson product.

Re: Dyson

bonnielu — Sun, 10 Aug 2014 17:19:43 GMT

I am on the fence. Can anyone speak to the suction and the battery dependability. And if the customer service is bad.... no way.

Re: Dyson

midnightrose — Sun, 10 Aug 2014 17:58:10 GMT

Just checked my email and I have an email from Dyson - saying that my heater is now registered to be fixed! What? Does anyone at Dyson know what is going on?

Re: Dyson

Monketoes — Sun, 10 Aug 2014 18:31:02 GMT

I ordered it, but got up and kept thinking it would be alittle heavy for me with the pain I have in my wrist and elbow...so....

I cancelled Really wanted to try but knew I would send back. I am bothered if I pick up a pot off stove wrong way or other things.

After reviews are in on it, I can always give it try.

Re: Dyson

LilacTree — Sun, 10 Aug 2014 18:36:49 GMT

My youngest daughter is using my 40+ year old Electrolux tank vacuum cleaner. We've had to replace the hose a couple of times, and the rug sweeper once, but as long as she keeps the bag and the filter clean (which she does) it will probably run another 40 years.

I understand the new Electroluxes are not made like that anymore.

Re: Dyson

Annabellethecat66 — Sun, 10 Aug 2014 18:45:23 GMT

I have bought several Dysons (balls, upright, you name it) for my daughters (3) and myself (2).

I love, love them. I have taken them to the Dyson place where they repair them. It took about 10 minutes for them to give me new hoses (free) each time.

My daughter took her Dyson to the repair department. They gave her a loaner to use.

We all love our Dysons.

Re: Dyson

Alexa6352 — Sun, 10 Aug 2014 20:27:15 GMT

I own a Dyson animal DC 44..and I love it!!!..Today I ordered the TSV. I've been wanting the DC 59..I've had my Dyson about 3 years & I swear by it. You can not believe what this CORDLESS picks up..AMAZING..I will tell you that there is NO CORDLESS VAC more powerful I'm going to take my DC 44 and bring it downstairs and put the NEW DC 59 upstairs with me......Oh and I had a battery problem on day one..it wouldn't charge..I didn't call QVC because QVC would have told me to ship it back to them and I didn't want to do that..so I called Dyson Customer service. I explained that I just received the Vacuum and it won't charge....she said ok. I told her that I didn't want to send it back to QVC just for the charger.She agreed with me..I know she could have said ..oh no..deal with the store you bought it from..BUT she didn't...She proceeded to ask:What's your name,Address etc..where did you purchase it from..and you will have a new battery in a few days.....and in 2 days I had the new battery...and haven't had a problem since..