topic Re: Anyone else having trouble receiving LUG Tote TSV in Today's Special Value

Anyone else having trouble receiving LUG Tote TSV

wise decision — Wed, 10 Aug 2022 17:22:30 GMT

I ordered the tote early July 29. Money taken Aug. 2 and assigned a tracking number (which they call in the process of shipping). Eight days later it hasn't made in yet to UPS. That is 8 days after taking the money. Three calls to Customer Service and no one knows WHY it isn't moving. Third call says it is a GLITCH. Sorry but there was NO glitch in taking the money. I wonder if they weren't there in the first place.

Is anyone else having trouble? It seems that the green was sent at least.

Re: Anyone else having trouble receiving LUG Tote TSV

nada54 — Wed, 10 Aug 2022 17:29:38 GMT

@wise decision YES! Me too. I ordered the Black Rainbow. It says it shipped out on 08/02 But when I check the tracking there is nothing, like its stuck.

I did write to the Socialteam. They did say they are reaching out to them to find out what is going on but have not heard back yet.

I am not worried because I know QVC will refund me if there is a problem.

I did see some people wrote 'real' reviews and have gotten theirs. So I don't understand where ours are?

Re: Anyone else having trouble receiving LUG Tote TSV

cw88 — Wed, 10 Aug 2022 17:30:47 GMT

Mine sat for 4 days ("in transit to UPS") before it started moving, and I just received it today. I hope yours comes soon!

Re: Anyone else having trouble receiving LUG Tote TSV

Kachina624 — Wed, 10 Aug 2022 17:31:41 GMT

@wise decision Your CC is not charged until your item ships, although there is a pre-authorization that looks like a charge. If it still says "in process," it hasn't shipped.

Contact the mods at qvcsocialteam@qvc.com including your order # with further questions.

Re: Anyone else having trouble receiving LUG Tote TSV

Talcat — Wed, 10 Aug 2022 17:34:44 GMT

Mine is bouncing back and forth to the same warehouse in Illinois and I'm nowhere near Illinois.

Re: Anyone else having trouble receiving LUG Tote TSV

wise decision — Wed, 10 Aug 2022 17:42:00 GMT

Kachina624: Mine ABSOLUTELY did get paid by my Amex. No question. AMEX is not lying. QVC calls an item "shipped" once they assign a tracking number BUT the package never got to UPS. Companies have their own UPS forms and in this case 8 days have passed SO FAR between printing a "number" and UPS picking it up or it being taken there.

Re: Anyone else having trouble receiving LUG Tote TSV

nada54 — Wed, 10 Aug 2022 17:46:21 GMT

Yes. Mine says it 'shipped' so I did get charged but as I said I did write to them and they are looking into it. You should do the same. They will refund us if their is a problem. They are good about that.

Re: Anyone else having trouble receiving LUG Tote TSV

Puppy Lips — Wed, 10 Aug 2022 18:20:04 GMT

Mine was shipped August 4th and I see it was just delivered today.

You would think that for a TSV, they would be set and ready to slap a label on them and get them out the next day, not 6 days later.

Re: Anyone else having trouble receiving LUG Tote TSV

geezerette — Wed, 10 Aug 2022 18:29:45 GMT

Yes, I've had the same trouble. Lug always takes a while to get shipped, but this time it's getting ridiculous.

I ordered multiple TSVs and a couple of other Lug items the same day. The other items shipped and will be here in a day or two. The TSVs took over a week to even get the initial "Label Created" message. Two of them finally have actually been shipped and they will be here Friday. But one is still stuck in the "Label Created" mode.

If they weren't half price of what they are on the Lug website and highly rated, I'd have canceled.

Oh wait, I tried to do that with one and couldn't. That's the one that still hasn't actually shipped yet--almost two full weeks after the TSVs aired.😖

Re: Anyone else having trouble receiving LUG Tote TSV

nada54 — Wed, 10 Aug 2022 18:43:06 GMT

@geezerette I was gonna say.....I tried to cancel and they would not let me. Said it was 'too far along' . That was a long time ago.

Re: Anyone else having trouble receiving LUG Tote TSV

1 DancinQueen — Wed, 10 Aug 2022 18:59:07 GMT

Ordered 2 (gifts). Rec'd copper one today. Black one shows nothing other than On the Way!

Re: Anyone else having trouble receiving LUG Tote TSV

Mdroderick — Wed, 10 Aug 2022 21:42:06 GMT

I recd mine today. If lug is shipping instead of QVC, lug is changing warehouses and all orders from lug live are behind. Just recd my order from middle of July today. Just like Christmas opening multiple packages.

Re: Anyone else having trouble receiving LUG Tote TSV

AZfem — Wed, 10 Aug 2022 22:30:19 GMT

Hello all, new to posting. Long time lurker. Have ordered both from Lug website & QVC & asked Lug customer service why their shipments (from website) take so long. Was advised they ship from Canada & if takes about 4 days to make labels & I assume package. They then, at least for me, go to Buffalo where they get in the UPS system.

Don't know if there's a hold up in crossing border, at customs or not.

I think the QVC bags also ship from Canada as I believe Lug packages them.

Hope this is heloful.

Re: Anyone else having trouble receiving LUG Tote TSV

Tribesters — Thu, 11 Aug 2022 00:06:38 GMT

@wise decision

I ordered the black rainbow on 7/29. I was notified that it shipped on August 2nd. I was charged the full amount on August 2nd. I did an online chat with customer service last weekend. I knew something was wrong because tracking wasn't updating at all. Still shows "preparing to ship" or "ups awaiting item." I was told to wait a few more days. Emailed social team yesterday- they said to wait one more day. Emailed today & was told they can't ship a replacement as the color I ordered is sold out. So now I will wait for a refund.

Re: Anyone else having trouble receiving LUG Tote TSV

Tribesters — Thu, 11 Aug 2022 00:11:29 GMT

@Kachina624

I got an email that it shipped on August 2nd (Even though tracking says "preparing to ship." I was charge the full amount on August 2nd. It is not "pending" on my credit card- the amount posted in full The problem seems to be that QVC thinks they shipped it but UPS is still waiting for it. Probably a whole shipping container of lug bags sitting in a warehouse somewhere.

Re: Anyone else having trouble receiving LUG Tote TSV

Tribesters — Thu, 11 Aug 2022 00:15:01 GMT

@AZfem Mine would probably go through Buffalo too. Maybe there's still hope that it's stuck on the Peace Bridge. 😀

Re: Anyone else having trouble receiving LUG Tote TSV

house_cat — Thu, 11 Aug 2022 01:56:55 GMT

I finally received mine today, after I grumbled to DH that QVC has the worst shipping. Seriously, whenever I see something on QVC, I rush to check Amazon to see if they sell it because I know I'll get it right away.

Re: Anyone else having trouble receiving LUG Tote TSV

Caaareful Shopper — Thu, 11 Aug 2022 10:45:55 GMT

Lug shipping has been unpredictable at best case, and absolutely horrible at worst case.

I didn't purchase the TSV, but I order a different Lug bag and the estimated delivery is 10 days out, but there's no status on it at all yet. It was never deemed advance order either.

This is most likely my last Lug purchase.

Re: Anyone else having trouble receiving LUG Tote TSV

Smile2 — Thu, 11 Aug 2022 10:50:57 GMT

Mine is sitting there since August 2nd! Happens too many times! Now black is sold out! Very frustrating!

Re: Anyone else having trouble receiving LUG Tote TSV

nada54 — Thu, 11 Aug 2022 11:35:14 GMT

@Smile2 At this point, I just want a refund. I wrote to the social team to tell them so.

My order was for the Black Rainbow. They should have said it was an advanced order if that is what it was, then I would have chosen not to order.