topic Re: Evine in Jewelry

Evine

Debbie555 — Fri, 19 Feb 2016 00:02:52 GMT

I purchased a ring during their sale last week and yesterday received an empty box. Noyhing was opened or seemed tampered with. Evine cs was fine about it except they wont send me another ring. Theyre offering a credit but told me to repurchase the ring, the problem is the ring is now $70 more. This doesnt seem fair. Second negative exoerience with them. The other was another ring i purchased which lost a stone very shortly after the 30 day warranty, it especislly hurt cause i hadnt even finished paying for it. Evine wanted nothing to do with it, they just told me to contact chuck clemency to no avail. This ring is by Chuck also but the only reason i purchased is because he now offers a 1 year warranty. In any case im a little po'd, i think they should replace the ring.

Re: Evine

Debbie555 — Fri, 19 Feb 2016 00:07:00 GMT

Apologies for mispelling and lack of punctuation as im on my phone and cant figure out how to edit (plus i cant see well lol).

Re: Evine

just wonder — Fri, 19 Feb 2016 00:07:59 GMT

Oh, I hate to hear this. Just yesterday I got a new Evine membership and purchased the today's special artisan crafted cuff bracelet (Samuelb). Sure hope I don't have same problems; I was so hopeful Evine was great since they still offer nice jewelry at good prices versus what QVC is doing these days. Anyone have experience with Sanuelb line on Evine?

Re: Evine

GSPgirl — Fri, 19 Feb 2016 00:16:08 GMT

At least they didn't tell you to get a form notarized to make sure you are telling the truth. That's what they used to do when they were ShopNBC. A former QVC big shot runs Evine now. I thought once Kathy Levine became involved that the company would be more like QVC. I would contact the president's office and complain.

Re: Evine

Debbie555 — Fri, 19 Feb 2016 00:47:13 GMT

They did say they were doing an investigation and I may have sign some forms but that's not the issue. I bought a ring for one price why should I have to pay $70 more? That's bs in my opinion.

Re: Evine

Kachina624 — Fri, 19 Feb 2016 00:57:42 GMT

Evine is great until they have a serious CS issue, then they treat you like the enemy. I'd make every effort to contact the CEO's office... You're right, it's not fair and not good PR.

Re: Evine

Debbie555 — Fri, 19 Feb 2016 01:33:20 GMT

I should have learned after my last experience. Not only wouldnt they help me but said they had no contact info for Chuck Clemency? I wont be shopping with them again i can tell you that.

Re: Evine

stevieb — Fri, 19 Feb 2016 04:53:08 GMT

Very shoddy treatment. I like Evine, but order sparingly because I've heard their CS when there's a problem isn't very customer focused. Really unfortunate. They should replace the ring at the original cost and they should've stood behind the defective item too. I'm no longer QVC's biggest fan, but I don't think their response would be so one-sided. As Evine tries (time after time) to reinvent themselves, they might start by treating customers better.

Re: Evine

PINKdogWOOD — Fri, 19 Feb 2016 13:00:16 GMT

I will say however they do process credits on returns very quickly. I was amazed at how fast I received my credits.

I won't buy jewelry from Chuck Clemency - it always looks great on tv but when you get your items, the stones are so small you can barely see them.

And I'm really surprised that their CS tells you they have no way to share with you to get in toch with him. He is always touting to get in touch if you have a problem.

Re: Evine

jackthebear — Fri, 19 Feb 2016 13:04:48 GMT

@Debbie555 wrote:
I purchased a ring during their sale last week and yesterday received an empty box. Noyhing was opened or seemed tampered with. Evine cs was fine about it except they wont send me another ring. Theyre offering a credit but told me to repurchase the ring, the problem is the ring is now $70 more. This doesnt seem fair. Second negative exoerience with them. The other was another ring i purchased which lost a stone very shortly after the 30 day warranty, it especislly hurt cause i hadnt even finished paying for it. Evine wanted nothing to do with it, they just told me to contact chuck clemency to no avail. This ring is by Chuck also but the only reason i purchased is because he now offers a 1 year warranty. In any case im a little po'd, i think they should replace the ring.

Did they give you the credit for the missing ring? If not contact your credit card company ASAP

Re: Evine

SahmIam — Fri, 19 Feb 2016 13:34:48 GMT

I've said it once, I'll say it again: EVINE has HORRIBLE CS. I refuse to purchase from them because of their Draconian attitude toward customers.

Re: Evine

Debbie555 — Fri, 19 Feb 2016 14:01:29 GMT

I didnt receive credit yet. After my ring lost a stone last year, Evine basically washed their hands of it telling me to contact Chuck Clemency but said they had no contact info for him. I tried reaching him on FB but he never responded. Now he has a new personal jeweler service which offers a 1 year warranty on all of his pieces and also does repairs. I emailed for a quote to fix my ring and as of today (4 days later) Havent heard back. I think I will just get my credit and move on.

Re: Evine

Debbie555 — Fri, 19 Feb 2016 14:04:33 GMT

Forgot to mention that after several emails back and forth, Evine finally agreed to let me repurchase ring at discounted rate but now I think I'll pass.