topic Re: Gems en Vogue customer service in Jewelry

Gems en Vogue customer service

SANNA — Mon, 29 Jun 2015 15:13:41 GMT

I recently lost a butterfly backing for my SB earrings, contacted MV CS. It took me a while to speak to a right person who were very polite. She gave me a quote of $15 for an extra pair, took my CC# and disappeared . Today (10 days later) I called again, she did not even remember what I was talking about. We repeated the whole routine and hopefully maybe I will get my stuff next week. I do not think I will be buying a lot from them in the future. After 14 years being a customer.

When I need help from Sonia B. It comes immediate and for free. And they remember you by name. That's CS!!!!!

Re: Gems en Vogue customer service

Dallas-Dame — Mon, 29 Jun 2015 20:30:08 GMT

@SANNA wrote:
I recently lost a butterfly backing for my SB earrings, contacted MV CS. It took me a while to speak to a right person who were very polite. She gave me a quote of $15 for an extra pair, took my CC# and disappeared . Today (10 days later) I called again, she did not even remember what I was talking about. We repeated the whole routine and hopefully maybe I will get my stuff next week. I do not think I will be buying a lot from them in the future. After 14 years being a customer.

When I need help from Sonia B. It comes immediate and for free. And they remember you by name. That's CS!!!!!

Sorry to hear of your disappointing experience with Michael's CS, Sanna. You may wish to send them a follow-up email detailing your interactions (with dates, etc.) so as to have a record for your files should additional follow-up be required. Although I've not had the need to contact Gems en Vogue, I do find that emails seem to work better with most vendors' CS as opposed to telephone calls. I very much hope your earring backs arrive quickly.

Re: Gems en Vogue customer service

Kachina624 — Mon, 29 Jun 2015 21:10:29 GMT

I have a Gems en Vogue charm necklace. I lost the end cap that screws on, rendering the necklace useless. I've called that woman at least 4 times, she has taken my name & number to call me when they get some but I've never heard from her.

Re: Gems en Vogue customer service

BlingQueen022 — Mon, 29 Jun 2015 22:13:24 GMT

I've never contacted their customer service, but the woman's name that you should talk with I believe is Jennifer.

Re: Gems en Vogue customer service

Shelbelle — Mon, 29 Jun 2015 22:20:18 GMT

@SANNA wrote:
I recently lost a butterfly backing for my SB earrings, contacted MV CS. It took me a while to speak to a right person who were very polite. She gave me a quote of $15 for an extra pair, took my CC# and disappeared . Today (10 days later) I called again, she did not even remember what I was talking about. We repeated the whole routine and hopefully maybe I will get my stuff next week. I do not think I will be buying a lot from them in the future. After 14 years being a customer.

When I need help from Sonia B. It comes immediate and for free. And they remember you by name. That's CS!!!!!

Truthfully, I never found CS from Sonia B to be very helpful, and they always wanted to charge me for everything, I was never impressed with them over the years.

Re: Gems en Vogue customer service

Margo Channing — Tue, 30 Jun 2015 00:58:42 GMT

hlleBelle--that's amaing! I've dealt with bother Sonia and her assistant and found them to be very customer-friendly and generous with their time and have NEVER had to pay for repair/sizing.

Re: Gems en Vogue customer service

SANNA — Tue, 30 Jun 2015 02:17:33 GMT

Yes, MargoChanning, the sweetest lady named Teresa is the main Sonia's CS person,I have their phone on my cell phone. I happened to spend a lot of money there and they really treat me wonderfully, although they treat everybody royally. Once I lost my diamond hoop earring ( my fav pair) and we were going to Paris for the first time and I planned to wear them. Sonia was not bringing them back because of pricing. I was so upset about my loss,I called Teresa telling her about what happened. She comforted me in the nicest possible way, talked to Sonia on my behalf. Sonia charged me much,much less then I thought she would ,made me a new earring,checked the settings and cleaned the remaining one and then overnighted them by FedEx to me so I could wear them in her city, Paris. How sweet that was. That was my only time she ever charged me for 16 years.

Re: Gems en Vogue customer service

SANNA — Tue, 30 Jun 2015 02:24:25 GMT

Hi,Bling, that woman was Jennifer, she lost my paperwork from our conversation 10 days ago with BTW my CC information. I hope this time she will get it. And she apologized very lightly.

Re: Gems en Vogue customer service

Kachina624 — Tue, 30 Jun 2015 02:51:58 GMT

Yep, it was Jennifer with whom I spoke too. She's very nice but useless.