topic Re: Broken Ripka Cuff in Jewelry

Broken Ripka Cuff

MargeM304 — Mon, 07 Apr 2014 04:10:11 GMT

I'm so upset...I was out last night attending a show, and when I was applauding with the audience, the JR cuff I was wearing flew off...in two pieces! I found them on the floor when the show was over, and it did not break at the hinge...the actual sterling broke in two! I have no idea if it can be soldered or repaired, and the Q doesn't carry it anymore. For JR prices, I don't think this should have happened. I'm very disappointed--it was one of my favs. Any ideas?

Re: Broken Ripka Cuff

Beach Baby 1 — Mon, 07 Apr 2014 14:07:35 GMT

The JR Co has a repair place and they have done work for a friend and she was very pleased. Go to www.judithripka.com and call and inquire. Also, one of the ladies here may have the name and info so you can contact the repair company directly. They will tell you if it can be repaired and how much it will be. Also, regardless of when you purchased it, if you go to your online order status and if you can still print out a return label you can return it for credit on your CC. Good luck.

Re: Broken Ripka Cuff

katira1023 — Mon, 07 Apr 2014 15:39:56 GMT

I copied this info a few months ago from one of the threads regarding repair:

Pranda North America

QVC Repairs

1 Wholesale Way

Cranston, Rhode Island 02920

401-946-2104

$28 for each repair--check made payable to Pranda NA

Hope this helps.

Re: Broken Ripka Cuff

smarty — Mon, 07 Apr 2014 15:48:36 GMT

Sterling, like any metal, can suffer cracks from stress or "fatigue". This is far more likely to happen if a piece has been bent or squeezed. A repair would depend on the item, however, piecing the metal together will create a weak spot (it won't restore it to the original structure). If I may ask, which bracelet was it? You might find a Ripkanista on the Delphi forum who wants to sell one...which honestly might be a better option than repair if the bracelet cracked in to two pieces.

ETA: I am not suggesting that you bent or squeezed...I'm just saying that it is unlikely you will be satisfied with that kind of repair. I would also suggest you reach out to Q's customer service and tell them what happened. It might have been a flaw in the production of the piece that caused the crack. I would give that a try first. Best of luck to you!!

Re: Broken Ripka Cuff

depglass — Mon, 07 Apr 2014 16:04:59 GMT

I would return it for refund and keep checking Ebay.

Re: Broken Ripka Cuff

ValuSkr — Mon, 07 Apr 2014 22:53:38 GMT

Please contact Judith Ripka via her website. I think they'll stand behind their product. Well, they should.

Re: Broken Ripka Cuff

chessylady — Mon, 07 Apr 2014 23:11:58 GMT

I have never had sterling silver break period. I would be highly suspicious of the alloy or the workmanship. All the Ripkanistas will rip me but this does not speak highly of the very pricey jewelry that is branded Judith Ripka.

Re: Broken Ripka Cuff

kids16 — Mon, 07 Apr 2014 23:19:35 GMT

I received my first JR cuff for Christmas. It is a hinged cuff. The bracelet has fallen off my wrist several times. Once in a restaurant where I didn't realize it had fallen off until I got home.

For those that have these cuffs, how do you make sure they are secure on your arm?

Re: Broken Ripka Cuff

lulu2 — Mon, 07 Apr 2014 23:20:29 GMT

On 4/7/2014 ValuSkr said:
Please contact Judith Ripka via her website. I think they'll stand behind their product. Well, they should.

I had a problem with a post and an Omega back. It was well past 30 days so QVC said sorry.(it broke the second time I wore the earrings) Someone here suggested I check with CS at JR's website. They told me they did not deal with QVC items.

Re: Broken Ripka Cuff

Margo Channing — Tue, 08 Apr 2014 00:05:00 GMT

On 4/7/2014 ValuSkr said:
Please contact Judith Ripka via her website. I think they'll stand behind their product. Well, they should.

Do you really expect JR to personally get involved in something like this?