topic Re: So disappointed in Jewelry

So disappointed

Rainbows and Roses — Wed, 19 Mar 2014 01:24:48 GMT

I got the Michael Dawkins first purchase in today the ring that is silver with the mother of pearl setting and the ring was scratched up and the setting was cracked.........it is such a beautiful ring and it was on sale for $99........so I have to send it back and order another one........I so hope the next ring is in perfect order but they said they only check if something has been returned twice...........then they will pull it and look at it and make sure its perfect before its sent out. This ring should have been put in the rubbish can not mailed out again. Boo hoo.......I love the ring.

Re: So disappointed

stevieb — Wed, 19 Mar 2014 01:54:16 GMT

Wow, I've never heard that they only check an item that's been returned twice. That speaks volumes and is absolutely ridiculous. Every returned items should be checked, though we know it isn't... It really makes you wonder why we have to include a return slip indicating why we're returning. If they don't care about checking supposedly defective items that sort of says all we really need to know about quality control and would explain why so many folks report receiving clearly returned items... That's sad.

Re: So disappointed

ennui1 — Wed, 19 Mar 2014 02:38:02 GMT

On 3/18/2014 stevieb said:
Wow, I've never heard that they only check an item that's been returned twice.

Well, there are lots of reasons to return something ... cost, fit, etc. I can understand not checking something the first time.

Re: So disappointed

Rainbows and Roses — Wed, 19 Mar 2014 02:40:58 GMT

When it says damaged they should have checked it......you can tell it has been worn.......it was all scratched up.

Re: So disappointed

lovesrecess — Wed, 19 Mar 2014 02:42:19 GMT

Re: So disappointed

lovesrecess — Wed, 19 Mar 2014 02:42:57 GMT

that tells us all we need to know about quality control at QVC...there isn't any!

Re: So disappointed

adelle38 — Wed, 19 Mar 2014 07:01:42 GMT

On 3/18/2014 upsidedown said:
that tells us all we need to know about quality control at QVC...there isn't any!

Quality control occurs after manufacturing, not after a return. Obviously, it's impossible to check every single item.

Re: So disappointed

ennui1 — Wed, 19 Mar 2014 07:31:31 GMT

On 3/18/2014 Rainbows and Roses said:
When it says damaged they should have checked it......you can tell it has been worn.......it was all scratched up.

Maybe no one marked it as damaged. Maybe it was a simple return for refund.

Re: So disappointed

Rainbows and Roses — Wed, 26 Mar 2014 17:10:18 GMT

I got the second ring in and it is PERFECT.............