topic Re: QVC's Non Existent Quality Control : J290395 in Jewelry

QVC's Non Existent Quality Control : J290395

Deb707 — Sat, 08 Mar 2014 08:48:00 GMT

This evening I received J290395 (the clear quartz version) in the post... It's a dazzling bracelet and one I knew I'd wear a lot the instant I set my eyes on it when Jane presented it last week so I had been anticipating its arrival all week. I opened the package, tried it on, fell in love with it (and yes, it's a keeper...) only to discover it's damaged. One of the links is broken. Not just broken but very clearly and quite obviously SEVERED in two places which causes this section to hang oddly & out of align with the rest of the links/quartz stones. I'm left wondering how this bracelet passed muster with QVC's "quality control", was then packaged and shipped to a customer. Does QVC even have a quality control department?! This is the sixth time I have received a badly damaged piece of jewlery from the Q. Have others experienced this type of nonsense?

Re: QVC's Non Existent Quality Control : J290395

ennui1 — Sat, 08 Mar 2014 10:52:02 GMT

I wonder if the weight of the stones is to blame ...

Re: QVC's Non Existent Quality Control : J290395

Group 5 minus 1 — Sat, 08 Mar 2014 18:10:03 GMT

Used to work QC. Not every each is examined. A % of the shipment is examined and if that number follows the guide lines determined usually by marketing then it passes. One cannot expect to have every single bracelet QC'd.

Re: QVC's Non Existent Quality Control : J290395

ennui1 — Sat, 08 Mar 2014 21:10:11 GMT

I hope you post a review to the item, Deb707. I always pay attention to reviews that mention quality issues, like links that break and stones that fall out.

Re: QVC's Non Existent Quality Control : J290395

Kachina624 — Sat, 08 Mar 2014 23:55:02 GMT

You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Re: QVC's Non Existent Quality Control : J290395

ennui1 — Sun, 09 Mar 2014 00:04:30 GMT

On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

I've read lots of reviews regarding quality. Broken links have nothing to do with CS.

Re: QVC's Non Existent Quality Control : J290395

pistolino — Sun, 09 Mar 2014 01:19:12 GMT

Nothing turns me off more than being excited about getting something and it arrives damaged or broken. Ugh.

I had that experience yesterday, not with the Q, though. A ring I bought arrived with one of the stones sitting at the bottom of the jewelry bag. Back it went.

Re: QVC's Non Existent Quality Control : J290395

Kachina624 — Sun, 09 Mar 2014 06:13:03 GMT

On 3/8/2014 ennui1 said:
On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

I've read lots of reviews regarding quality. Broken links have nothing to do with CS.

Sure they do; it's a defect and will be returned. Ninety percent of the time when a poster complains that her review was rejected, she goes on to describe how the item was defective and she described the defect and gave it one star. Then she makes the assumption that it was the one star that caused the rejection. If she'd bothered to read the guidelines, she'd know it was the CS issue.

Re: QVC's Non Existent Quality Control : J290395

ennui1 — Sun, 09 Mar 2014 08:49:19 GMT

On 3/8/2014 kachina624 said:
On 3/8/2014 ennui1 said:
On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

I've read lots of reviews regarding quality. Broken links have nothing to do with CS.

Sure they do; it's a defect and will be returned. Ninety percent of the time when a poster complains that her review was rejected, she goes on to describe how the item was defective and she described the defect and gave it one star. Then she makes the assumption that it was the one star that caused the rejection. If she'd bothered to read the guidelines, she'd know it was the CS issue.

That's silly. I've read lots of negative reviews about quality, so they aren't all rejected.

Re: QVC's Non Existent Quality Control : J290395

Cyndog — Sun, 09 Mar 2014 09:10:44 GMT

I guess I've been lucky, never had a problem with jewelry from any network, but it is disappointing to look forward to things and then they're not right. I ordered a wrap once and it was sent to me three times, each time with black lines on them in different places on each one. I had to give up and I really liked it. It was a drag.

Re: QVC's Non Existent Quality Control : J290395

Luvtoshopathome — Sun, 09 Mar 2014 10:00:00 GMT

I just received a defective oryany bag. The zippers were sewn in all wavy, there is a large crease in the middle of the bag and the handles are so short you could never get them on the crook of your arm over a jacket or coat. When the bag was presented on air, the host and the models had them on that way but, of course, they are very skinny and they didn't have coats on! I hate misrepresentations on air (and there are many) then you have the bother of returning and then you get "the letter"!

Re: QVC's Non Existent Quality Control : J290395

Favorite Son — Sun, 09 Mar 2014 16:21:16 GMT

I ordered the Bixby leather bracelet with the little ring that opens. I received a bracelet with a ring that opened, but it wasn't the ring that was photographed or described. It looked like the ring for a different manufacturer was somehow added to the bracelet at the factory, or whatever they call the manufacturing location at these Asian places where they make all the jewelry that is sold here. In the bag it looked all right, but once you pulled it out you could see that it just wasn't the right item.

Re: QVC's Non Existent Quality Control : J290395

Deb707 — Sun, 09 Mar 2014 19:52:13 GMT

On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Done. I called CS to alert them that I was returning a defective item and they assured me I would not be charged return shipping. I will definitely keep on top of that because even though they say that it's been noted ""in my file"" for the specific item they always do charge return shipping. For each of the items I have returned due to damage or defects I've always had to call to remind them to reverse the s&h deduction from my refund. I used to work in customer service many moons ago for a large electronics chain in the tri-state area and we had the same issues. The bigger the company is/gets the easier it is to mess up on the details. It's annoying that the customer has to keep calling to remind the vendor to do the right thing 'tho...

Re: QVC's Non Existent Quality Control : J290395

Deb707 — Sun, 09 Mar 2014 19:59:54 GMT

On 3/8/2014 pistolino said:
Nothing turns me off more than being excited about getting something and it arrives damaged or broken. Ugh.

I had that experience yesterday, not with the Q, though. A ring I bought arrived with one of the stones sitting at the bottom of the jewelry bag. Back it went.

ITA. The anticipation is there, the item arrives and bam! the excitment is dashed because the item arrived defective. And as another poster said, not every item can be inspected by QC so in this instance the blame will lay squarely on the maufacturer of the bracelet (China, unfortunately) for letting it slip though the cracks... I called CS to reorder this bracelet and I'm now wait listed for a replacement. More disappointment.

Re: QVC's Non Existent Quality Control : J290395

Deb707 — Sun, 09 Mar 2014 20:06:24 GMT

On 3/9/2014 luvtoshopathome said: I just received a defective oryany bag. The zippers were sewn in all wavy, there is a large crease in the middle of the bag and the handles are so short you could never get them on the crook of your arm over a jacket or coat. When the bag was presented on air, the host and the models had them on that way but, of course, they are very skinny and they didn't have coats on! I hate misrepresentations on air (and there are many) then you have the bother of returning and then you get "the letter"!

Oooooh! The LETTER!! Are you referring to the "shaming" letter? Why do they even bother sending one out?! Getting that letter has never discouraged me from returning an item. If they don't want returns they should be CERTAIN of the quality of the each item before it gets shipped to the customer.

Re: QVC's Non Existent Quality Control : J290395

ilovedaisies — Sun, 09 Mar 2014 20:22:25 GMT

We ordered a Jim Shore St. Francis statue. There is supposed to be a bird just lighting on his finger. Both wings were broken off the bird but there was only one wing in the package. I couldn't get a replacement because they went to ""wait list.""

Re: QVC's Non Existent Quality Control : J290395

Luvtoshopathome — Sun, 09 Mar 2014 22:24:46 GMT

On 3/9/2014 Deb707 said:
On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Done. I called CS to alert them that I was returning a defective item and they assured me I would not be charged return shipping. I will definitely keep on top of that because even though they say that it's been noted ""in my file"" for the specific item they always do charge return shipping. For each of the items I have returned due to damage or defects I've always had to call to remind them to reverse the s&h deduction from my refund. I used to work in customer service many moons ago for a large electronics chain in the tri-state area and we had the same issues. The bigger the company is/gets the easier it is to mess up on the details. It's annoying that the customer has to keep calling to remind the vendor to do the right thing 'tho...

Deb I totally agree. I always have to call when I don't get my shipping refunded on defective items even though I call CS and they assure me it will be done. Sometimes it just makes you wonder! You have to keep on top of every order you return and it does become extremely frustrating.

Re: QVC's Non Existent Quality Control : J290395

Deb707 — Sun, 09 Mar 2014 22:57:52 GMT

On 3/9/2014 luvtoshopathome said:
On 3/9/2014 Deb707 said:
On 3/8/2014 kachina624 said: You are not supposed to describe CS issues on reviews. They don't want reports on problems; they want assessments of well-working items. Call CS and tell them you're returning it and why. Ask them to refund your return shipping and be sure to check that they do it.

Done. I called CS to alert them that I was returning a defective item and they assured me I would not be charged return shipping. I will definitely keep on top of that because even though they say that it's been noted ""in my file"" for the specific item they always do charge return shipping. For each of the items I have returned due to damage or defects I've always had to call to remind them to reverse the s&h deduction from my refund. I used to work in customer service many moons ago for a large electronics chain in the tri-state area and we had the same issues. The bigger the company is/gets the easier it is to mess up on the details. It's annoying that the customer has to keep calling to remind the vendor to do the right thing 'tho...

Deb I totally agree. I always have to call when I don't get my shipping refunded on defective items even though I call CS and they assure me it will be done. Sometimes it just makes you wonder! You have to keep on top of every order you return and it does become extremely frustrating.

It also makes me wonder how many customers don't call to have return s&h refunded or aren't aware that they're being gyped out of a full refund... Be vigiliant people! The vendor cannot (always or ever!) be depended on to follow through on something such as this even if it's as plain as day.

Re: QVC's Non Existent Quality Control : J290395

pistolino — Mon, 10 Mar 2014 18:57:34 GMT

On 3/9/2014 Deb707 said:
On 3/8/2014 pistolino said:
Nothing turns me off more than being excited about getting something and it arrives damaged or broken. Ugh.<br /> <br /> I had that experience yesterday, not with the Q, though. A ring I bought arrived with one of the stones sitting at the bottom of the jewelry bag. Back it went.

ITA. The anticipation is there, the item arrives and bam! the excitment is dashed because the item arrived defective. And as another poster said, not every item can be inspected by QC so in this instance the blame will lay squarely on the maufacturer of the bracelet (China, unfortunately) for letting it slip though the cracks... I called CS to reorder this bracelet and I'm now wait listed for a replacement. More disappointment.

OMG that's even worse, when you have to go on waitlist because yours is damaged.

It just takes all the joy out of getting something new.