https://community.qvc.com/t5/Jewelry/Heidi-Daus-Customer-Service-EXCELLENT/m-p/39586#M3615 <P>I purchased a Heidi Daus ring quite a few years ago and as anyone who likes her jewelry knows her jewelry is covered with Swarovski crystals. One of the stones fell out and I remembered that her company gives a lifetime guarantee.</P> <P>I went on Heidi's website and sent a note to customer service. They told me where to send the ring. Mind you, I had no receipt or anything. I sent the ring and within 3 weeks they returned the ring in perfect condition...no charge.</P> <P>Now that is what I call awesome customer service.</P> Sun, 13 Mar 2011 09:51:22 GMT Sweeteapie 2011-03-13T09:51:22Z https://community.qvc.com/t5/Jewelry/Heidi-Daus-Customer-Service-EXCELLENT/m-p/39586#M3615 <P>I purchased a Heidi Daus ring quite a few years ago and as anyone who likes her jewelry knows her jewelry is covered with Swarovski crystals. One of the stones fell out and I remembered that her company gives a lifetime guarantee.</P> <P>I went on Heidi's website and sent a note to customer service. They told me where to send the ring. Mind you, I had no receipt or anything. I sent the ring and within 3 weeks they returned the ring in perfect condition...no charge.</P> <P>Now that is what I call awesome customer service.</P> Sun, 13 Mar 2011 09:51:22 GMT https://community.qvc.com/t5/Jewelry/Heidi-Daus-Customer-Service-EXCELLENT/m-p/39586#M3615 Sweeteapie 2011-03-13T09:51:22Z