topic Re: Delays in Return Processing? in Jewelry

Delays in Return Processing?

MizKringle — Tue, 04 Feb 2014 21:18:45 GMT

I sent some things back to the Q on January 18th using the Q return label, and there is no sign that the Q has processed my return. I know they're dealing with holiday returns and so it will take a bit longer, and then there were weather issues, but I would have thought it would be done by now.

Is anyone getting their returns processed quickly right now, or is everyone else delayed too? I'm getting a little concerned.

Re: Delays in Return Processing?

ennui1 — Tue, 04 Feb 2014 21:24:33 GMT

Those labels take forever. Even after tracking shows that QVC received it, it's a few more days for the refund.

Re: Delays in Return Processing?

Akane — Tue, 04 Feb 2014 21:30:54 GMT

I sent a piece of clothing back using the QVC return label that has already been refunded - but a piece of jewelry I sent back using USPS still isn't even showing as received/refunded. Go figure.

Re: Delays in Return Processing?

santorini — Tue, 04 Feb 2014 21:50:32 GMT

I think it's that ""smart post"" feature that causes the delays. I sent my returns back via FedEx and they were credited the day after the package was delivered.

Re: Delays in Return Processing?

Ibby114 — Tue, 04 Feb 2014 22:04:08 GMT

I sent 2 items back myself (not with their label)- about 10 days ago and not a sign of the return being processed yet! Mine were holiday returns - they needed to be received by the 31st. Hopefully there won't be an issue with getting it processed!

Q is even slower than usual right now- I sent 2 hsn returns back a day or 2 later (again, without their label) and they've already been credited!

Re: Delays in Return Processing?

curliejay — Tue, 04 Feb 2014 22:37:02 GMT

I had sent back returns with the Q label, and they are taking forever to receive a refund! they need to process returns much faster, they got slower then ever!

Re: Delays in Return Processing?

MizKringle — Tue, 04 Feb 2014 22:47:55 GMT

Thanks for the replies. My hsn returns have been processed quickly. I know the Q usually takes a bit longer, but I was started to get concerned about how long it's been. It is longer than usual. I also know that if you contact Q's customer service too soon about it, they'll just tell you to wait a bit longer and then get back to them if it doesn't happen. I don't think I've ever had a return not be processed at the Q, or at least not that I can recall.

Re: Delays in Return Processing?

Ibby114 — Tue, 04 Feb 2014 23:16:34 GMT

I'll just contact Corporate if they mess up my returns! I have my tracking information, I know when it was sent and received . But I hope it doesn't come to that.

Re: Delays in Return Processing?

nomoney — Tue, 04 Feb 2014 23:28:55 GMT

OMG, I am so glad I found this thread. I returned a tennis bracelet on Jan. 23, and the delivery date was supposed to be Jan. 25. I paid for first class postage, I did not use the QVC return label. I never insure anything and I did not purchase tracking because I thought my label number from the machine was tracking. WRONG. I had been checking QVC every day, twice a day. I was frantic because I thought my package had been lost/stolen and I had no proof. However, after reading this thread, I checked one more time and my return was processed today. Thank goodness I can breathe again.

It did seem like this return took much longer than they usually do.

Re: Delays in Return Processing?

Clark55 — Tue, 04 Feb 2014 23:34:10 GMT

I returned an item on January 22nd and one on January 23rd but, as of today, have not received my refund. I have been checking on line with the post office but the QVC tracking number doesn't give updates as to where the package is located. I started to get worried until I saw that others were experiencing the same situation. I didn't know if the problem was slow processing at my local post office or if it was on QVC's end. I'll sit tight and wait another week until I contact Customer Service.

Re: Delays in Return Processing?

Favorite Son — Wed, 05 Feb 2014 00:52:59 GMT

I sent back some returns on the 26th of December that did not get processed until the 28th of January. I used my own money to pay for return postage. I read somewhere on another thread that the QVC merchandise returns processed by UPS Mail Innovations are not delivered directly to QVC. Instead, they are delivered to the nearest post and QVC has to pick them up. They are scanned as delivered when they are loaded on the truck. Even if that is the case, there still should not have been such a delay in delivery of the parcel that I paid for with my own money.

It it seems likely that QVC delayed going to pick up returns for a period of time until they had processed whatever was at the returns center.

On the other hand, I returned two Linea whisper knit sweaters the day after I received them last week, using Priority Mail. They were delivered on the 30th and have not been processed yet. QVC is just unacceptably slow in processing returns. I've never had such delays with any other retailer.

Re: Delays in Return Processing?

Jackhound Mom — Wed, 05 Feb 2014 02:00:32 GMT

Hello All,

I almost always pay for my returns because here in AZ our post office told us that those pre-paid labels from Q send packages to Canada first Makes no sense to me!

Also, if you call CS they are supposed to credit you if it has been over 10 days sense you returned your items. It used to be 17 days if memory serves.

Remember to ask for credit for shipping costs if your product id damaged or defective.

Sorry you are having trouble, about 90% of the CS reps are great

Happy shopping,

Cathy

Re: Delays in Return Processing?

Shaunac — Wed, 05 Feb 2014 02:06:18 GMT

I returned a beauty item and jewelry items on January 22 (two weeks ago). The beauty item was processed in a week, the jewelry items have not. I think they are backed up because of the many returns as the holiday deadline was January 31.

Re: Delays in Return Processing?

Fabilola — Thu, 06 Feb 2014 02:49:14 GMT

QVC returns is just like medical insurance claims. They drag their feet as long as possible so they can hang onto the money as long as possible. I sent insurance claims on the same date and they havent even recorded them as received.

Re: Delays in Return Processing?

Kachina624 — Thu, 06 Feb 2014 02:58:41 GMT

I sent a box containing four items back to ShopHQ last Wednesday and got verification that they received them yesterday (Tuesday). They're very speedy.

Re: Delays in Return Processing?

MizKringle — Thu, 06 Feb 2014 21:51:55 GMT

My return was processed today. I hope everyone else's gets processed soon.

Re: Delays in Return Processing?

Allegheny — Thu, 06 Feb 2014 22:18:55 GMT

I don't understand either. On 1/22 I took a regular return to our post office and used Q packing slip. I've been checking the return status and nothing was noted. Then Q's status showed the date it was taken to the post office. Four days later that information disappeared.

So I called CS to ask why did the status disappear. She couldn't figure it out either and immediately issued a refund. I got an email that the full refund was processing and am awaiting it to be credited to my AE credit card. She didn't deduct the S/H charges either???

So today I figured I would check the return status again, and it shows that it was logged in at my post office on 1/22 and on 2/5 was processed at some warehouse in Mountville, PA and is in transit. There is no documentation of the credit CS gave me. So I might get credited twice and have to deal with that mess when the issue arises.

I know they must be really busy with returns, but this has to be the oddest way to deal with returns I have ever seen.

Re: Delays in Return Processing?

Neytiri — Thu, 06 Feb 2014 22:37:00 GMT

I sent some things back ten days ago. One item shows returned, the test NO! Glad to know I am NOT alone.

Re: Delays in Return Processing?

Shaunac — Fri, 07 Feb 2014 00:19:47 GMT

On 2/4/2014 Shaunac said:
I returned a beauty item and jewelry items on January 22 (two weeks ago). The beauty item was processed in a week, the jewelry items have not. I think they are backed up because of the many returns as the holiday deadline was January 31.

I'm quoting myself, lol.

All my returns are now complete as of today. Took exactly two weeks, one day. I returned 6 items and have now decided to definitely think twice before buying. So much of it is a disappointing. Two items, Wen, needed to actually be tried before returning. The other stuff just didn't wow me.

Re: Delays in Return Processing?

Jackhound Mom — Fri, 07 Feb 2014 01:29:13 GMT

Spoke to HQ 1 800-296-2931 for Q and ran the long returns by, along with another problem with a gold chain and this lady told me that my post office had given me incorrect information about packages going to Canada!

I'm sorry for repeating the wrong info! Glad to hear some of your returns have shown up

Cathy