topic Diamonique® Repair, QVC Rocks in Jewelry

Diamonique® Repair, QVC Rocks

m2p — Sat, 14 Jul 2012 21:52:08 GMT

This is kind of long but QVC deserves Kudos today. I had an old sterling Diamonique ring that lost a stone. I was lucky enough to find the stone in my home but the since the ring was so old I didn't want to take it downtown and pay for a repair. Enter QVC Community where I read that QVC repairs Diamonique for free. I called CS to start the process and was told I needed the item number for warranty repair. QVC's records go back further than the ones I can access on my computer and the rep finally found one we thought matched my ring, J99594. CS sent me the paperwork for the repair within a week, I filled it out and of course made a copy before I packed it up, insured it and mailed it off. A week after I mailed everything imagine my surprise when I needed to use my printer and saw not only the oringinal paper work but the copy I made. I had mailed it off without the necessary paperwork. I called QVC and explained what I had done and they said they would send a note to the repair section. I figured that's it...ring is history..there was nothing in the package except the ring and the stone, no return address, nothing. Yesterday a package arrived with my repaired ring all shiny and new. Inside was a handwritten note with my name account number and home address. Plus the correct item number J17738..that goes way back. We had it wrong but they fixed it anyway. Thanks QVC!!!!!

Re: Diamonique® Repair, QVC Rocks

MawMaw55 — Tue, 07 Mar 2017 21:23:50 GMT

Wish I had been that lucky 😪 I returned a Tacori Diamonique ring that needed repair, waited and waited and finally called. They said they lost it . Hey if anyone in QVC land would like help, give a girl a break,.

Re: Diamonique® Repair, QVC Rocks

SeaMaiden — Tue, 07 Mar 2017 21:35:04 GMT

@m2p I agree. I have a sterling eternity band in Diamonique. I had purchased it 12 years ago. It lost one stone. I called CS and they found the invoice as I no longer had it. I sent the ring in and in 8 weeks it came back repaired. That is pretty cool!👍🙂

Re: Diamonique® Repair, QVC Rocks

violann — Wed, 08 Mar 2017 11:41:28 GMT

I wonder why it's so difficult for some of us to receive service, and for some of us so easy?

I have TWO 14k gold rings, found the item numbers for both, have had many VERY PLEASANT contacts with customer service, and still no repair.

A "lifetime" guarantee? Whose lifetime? To the best of my knowledge, I AM still alive........

Re: Diamonique® Repair, QVC Rocks

1MrsT — Fri, 10 Mar 2017 02:18:08 GMT

I have the 14k gold Diamonique eternity band and they finish wore off. There must have been a protective coating applied over the gold, or something? Regardless, the ring looked horrible and I could no longer wear it. I bought the ring about 12 years ago, but after the finish was ruined, I had just put it in my jewelry box for a couple of years.

Anyway, a year or so ago, I took a chance and called Customer Service and explained the situation. Luckily she was able to pull up that order, though I could no longer see it listed under my account (they've purged many of my old orders). She had me send the ring in, and they REPLACED the ring with a new one since they STILL sell that ring. The price they sell it for now is a lot higher than when I bought it. I was surprised and pleased with how they handled the situation. They stood behind their product.

Bravo, QVC...bravo!

Re: Diamonique® Repair, QVC Rocks

violann — Fri, 10 Mar 2017 12:36:37 GMT

Congrats to you, @1MrsT!

Re: Diamonique® Repair, QVC Rocks

1MrsT — Fri, 10 Mar 2017 16:59:17 GMT

Thank you @violann

I'm not sure why I got lucky other than she had access to my original order AND they're still selling that ring. If either one of those weren't the case, I doubt there'd be anything would/could have been done.

Re: Diamonique® Repair, QVC Rocks

aj48 — Thu, 14 Feb 2019 01:13:29 GMT

Where did you find how to contact them?