topic Re: Jewelry Stolen When Returning in Jewelry

Jewelry Stolen When Returning

loisland — Thu, 10 Jan 2019 07:54:58 GMT

I have had the distressing experiences of trying to return pieces of QVC jewelry, and having Customer Service contact me to let me know that when the box was opened, the jewelry that I know I sent back was not in the box. This of course only happens with high end jewelry desigers such as Judith Ripka, Jai, or Michael Dawkins. I know the items made it to QVC with the package intact, because I would be told that after the package was opened, it was empty. This is very upsetting, because there is no way to prove that I sent the item, as I insist I did. I use the QVC return label, but that does not seem to insure the piece against theft, especially internal theft. I am convinced that there are QVC employees in the jewelry returns department who are simply pocketing many of the items we try to legitmately return. Who else has had this experience? What do you do about it? What recourse do we have against this kind of theft? I suppose one answer is to stop buying and/or returning jewelry to QVC, but I would hope that the company would have internal controls against what seems to be a rampant problem, but they don't.

Re: Jewelry Stolen When Returning

WindingRoad — Thu, 10 Jan 2019 08:39:06 GMT

Contact: QVCsocialteam@qvc.com and they should be able to assist you. Good luck.

Re: Jewelry Stolen When Returning

WindingRoad — Thu, 10 Jan 2019 08:53:08 GMT

I just want to add this thought. The return receipt from the P,O, should have the weight of the box you shipped and that weight may prove that the box was not empty. I have never had this problem with QVC or anywhere else for that matter.

Re: Jewelry Stolen When Returning

sarahpanda — Thu, 10 Jan 2019 09:22:20 GMT

Well, that is an informative / eye opening experience that you had - and it will certainly give me ''pause'' when I debate as to whether to order jewelry from QVC in the future. Thanks for sharing that information.

Re: Jewelry Stolen When Returning

CalminHeart — Thu, 10 Jan 2019 12:23:26 GMT

More than once? If I were Q, I'd question it as it looks like someone is trying to rip them off. I'm not saying you are but it sounds fishy if it has happened more than once to the same person.

It's never happened to me. However, I return jewelry via USPS Priority Mail with tracking. If it's expensive, I add some insurance. I would never send any expensive jewelry back using Q's label. Even so, Q's label is insured so they should honor the return.

Re: Jewelry Stolen When Returning

KingstonsMom — Thu, 10 Jan 2019 12:27:08 GMT

I thought the prepaid return label included insurance against loss? I'm not sure since I don't use them.

But I would bet that QVC has security cameras in the jewelry returns dept. especially, due to the value, that would prevent employee theft.

Re: Jewelry Stolen When Returning

Major Shopper — Thu, 10 Jan 2019 12:50:48 GMT

@loisland So sorry this happened to you! I had the same problem years ago during the Christmas season.

When I contacted the Postmaster, she said they know they have thefts at the post office. She also told me, if returning jewelry, send in a larger package.

I did contact QVC customer service and they were very helpful. They refunded my money.

Hope the same works for you!

Re: Jewelry Stolen When Returning

Susan-QVC — Thu, 10 Jan 2019 16:11:40 GMT

This post has been removed by QVC inappropriate

Re: Jewelry Stolen When Returning

barb40 — Fri, 11 Jan 2019 01:38:03 GMT

That's a big accusation to accuse QVC employees of stealing. I hope you can resolve your problem with returns.

Re: Jewelry Stolen When Returning

WindingRoad — Fri, 11 Jan 2019 01:45:26 GMT

@barb40 My post (above yours) was deleted by the mods for basically saying the same thing as you. Can't figure that one out.

Re: Jewelry Stolen When Returning

VenturaHighway — Fri, 11 Jan 2019 02:58:04 GMT

I would of insured the package.

Re: Jewelry Stolen When Returning

AuntMame — Fri, 11 Jan 2019 02:59:55 GMT

I've read in the past that QVC has really, really tight security in regards to employees who handle jewelry.

I've returned pricey jewelry to QVC and have never had any problems.

The mail system might be another issue. I recently ordered from a company that required my signature upon delivery. No problem with that. The package arrived with BIG RED LETTERS printed across it: "Please Check the Seal of This Package Before Delivery. Please Do Not Deliver If the Seal of This Package Appears to Have Been Tampered With!"

Re: Jewelry Stolen When Returning

nova — Fri, 11 Jan 2019 17:17:20 GMT

@VenturaHighway I agree 100%. Insuring it gives you peace of mind - especially if it's a piece of jewelry being returned. I had to return a pricey piece once - I insured it and also had a tracking number put on it so I could follow the delivery online.

Re: Jewelry Stolen When Returning

mom2four0418 — Fri, 11 Jan 2019 17:25:44 GMT

@VenturaHighway wrote:
I would of insured the package.

What's a Q Return Label?
A Q Return Label is a special bar-coded label that's affixed to your order's pack slip and can be used to return the majority of items back to QVC.
Using this label gives you the convenience of sending back an item without having to insure your package and without having to wait in line at the Post Office or a Shipping Center to purchase return shipping. The Q Return Label contains all the information about your order so that return shipping fees are deducted from your refund. For returns due to QVC error, item defect(s), or request for exchange/replacement, there's no charge for use of the Q Return Label. For returns, credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles.

Re: Jewelry Stolen When Returning

VenturaHighway — Fri, 11 Jan 2019 20:26:29 GMT

@mom2four0418Yes, I know what the return label says and does. If I'm sending back a pair of pants then I use the label but if I'm sending back a $100.00 or $200.00 piece of jewelry then yes, I would insure the package.

Re: Jewelry Stolen When Returning

mom2four0418 — Fri, 11 Jan 2019 21:58:44 GMT

@VenturaHighway wrote:
@mom2four0418Yes, I know what the return label says and does. If I'm sending back a pair of pants then I use the label but if I'm sending back a $100.00 or $200.00 piece of jewelry then yes, I would insure the package.

I was just providing information. When it states that if their label is used "without having to insure your package" it should mean that there is enough insurance to cover the item.

Re: Jewelry Stolen When Returning

VenturaHighway — Fri, 11 Jan 2019 22:24:38 GMT

@mom2four0418 wrote:
@VenturaHighway wrote:
@mom2four0418Yes, I know what the return label says and does. If I'm sending back a pair of pants then I use the label but if I'm sending back a $100.00 or $200.00 piece of jewelry then yes, I would insure the package.
I was just providing information. When it states that if their label is used "without having to insure your package" it should mean that there is enough insurance to cover the item.

@mom2four0418I just meant since the OP had trouble before it would be a good idea to insure the jewelry.

But with all that said, I really doubt that this happened to the OP. Especially since it happened more than once.

Re: Jewelry Stolen When Returning

Remar — Tue, 15 Jan 2019 06:55:21 GMT

I've had a couple packages delivered to me that were clearly ripped open and then taped back up. Of course the jewelry in the box was gone.

If I'm returning a piece that costs more than $100 I use QVC's return lable but I still go to the post office to ask for a receipt to prove I mailed it back. It cost nothing to do this and I highly recommend everyone do this just in case. It should be done with every piece, even if it only cost $20 and you're paying the return shipping instead of paying their label and the $6.95.

Things can happen. I was sent a Barbara Bixby empty box. I had never ordered one of her pieces so when I contacted CS I told them I could send a picture of the empty box and they could check to see that I had never bought one of her pieces.

I've gotten packages that are ripped and the box and item are still in there when they could have easily fallen out.

I received a ring one time that I did not order. Of course I sent it back.

Like I said, things can happen. I had a few things happen when QVC had gold day. Maybe because I ordered several pieces and so did a lot of other people. The Judith Ripka earrings I ordered never came so I called CS about a week after it showed they had been delivered. They were very nice and sent me a new pair and put a trace on the ones I never got.

Sorry my message is so long. I know it's upsetting when things like this happen. Insurance is included when we pay shipping. QVC did tell you that the otems were missing. They use paper packaging so it's kind of easy to open the package. I always staple my packages when I return them. So along the way someone could have opened the package and put a piece of tape on to close it. Have you asked them if tape was used?

I've found that QVC and HSN both have really good customer service. Keep in contact with them and ask about tape or staples if you didn't use these to reclose your packages.