topic QUALITY CONTROL in Jewelry

QUALITY CONTROL

Calcgirl — Tue, 25 Sep 2018 11:06:58 GMT

I am very disappointed in the quality of the earrings I have purchased on QVC. The posts of three different earrings have come off or wont clasp. Too bad because I really liked all three pair.

Re: QUALITY CONTROL

Group 5 minus 1 — Tue, 25 Sep 2018 11:09:18 GMT

Do you know how QC works?

Re: QUALITY CONTROL

Group 5 minus 1 — Tue, 25 Sep 2018 13:08:02 GMT

I keep asking people if they know how QC works when they complain and nobody replies.

Re: QUALITY CONTROL

Calcgirl — Tue, 25 Sep 2018 19:16:58 GMT

@Group 5 minus 1 wrote:
Do you know how QC works?

No. I do not.

Re: QUALITY CONTROL

Shanus — Tue, 25 Sep 2018 23:25:39 GMT

@Group 5 minus 1 wrote:
Do you know how QC works?

@Group 5 minus 1 Most of the time QC is not much different than CS. There is an assortment of appropriate email responses depending on the type of complaint. Very little is actually taken care of or changed.

Re: QUALITY CONTROL

Shanus — Tue, 25 Sep 2018 23:29:45 GMT

@Calcgirl wrote:
I am very disappointed in the quality of the earrings I have purchased on QVC. The posts of three different earrings have come off or wont clasp. Too bad because I really liked all three pair.

@Calcgirl As a customer, I’d be put off, too. As a jewelry designer/maker, I make darn sure all working parts are indeed working and soldered posts and clips are tight and filed smoothe. Too many mistakes and no repeat business. That’s my advice: Burned once, shame on them...burned twice or 3 times, shame on you...