topic Re: Diamonique Repairs in Jewelry

Diamonique Repairs

mitzywhite — Fri, 18 May 2018 19:00:45 GMT

Has anybody ever sent any Diamonique jewelry back for repair? Any way of tracking the status of the repair? I had got the Diamonique Infinity Band Ring - J355089. Within a weeks time, a stone fell out and I sent it back for repair. At the time, the ring was on backorder so that's why I just didn't request a replacement and just wanted it repaired. I would really like to know what the status is.

Re: Diamonique Repairs

Phylly — Fri, 18 May 2018 19:14:52 GMT

I sent a Diamonique bracelet to be repaired. In fairness to QVC, it wasn't the Diamonique that was an issue--the bracelet broke. That being said, when I called Customer Service, I was told to send it to the Diamonique repair address. They kept the bracelet for over a month, called me at 6:00 AM on a Saturday morning to get the item number of the bracelet (like I would have it on me at that time of morning). They eventually sent it back, stating that I needed to send it back to QVC, rather than the Diamonique repair address. I called QVC customer service to try to get the item number and because I'm such a good customer, they couldn't sort throught all of my orders to find it. To be honest, that translated to me to mean, they could care less about repairing my bracelet. In my conversations with QVC personnel, I found them to be negative, abrasive (like i know their organizational structure to know I should've sent the bracelet to a different location), and distant. I am a VERY good customer, but I'm not valued as one. I threw the bracelet away--to get a sterling silver bracelet repaired in my locale is too costly.

Re: Diamonique Repairs

mitzywhite — Fri, 18 May 2018 19:36:00 GMT

Oh wow! Not a good experience at all! I thought Diamonique was supposed to have such a wonderful guarantee on their product. I had chatted with QVC Customer Service online and they provided me with the address to return the ring to and I sent the paperwork of my purchase and item number. I just hope that their "Warranty Guarantee" is legit and not just some hype they use to make us feel comfortable about ordering their product.

Re: Diamonique Repairs

GSPgirl — Fri, 18 May 2018 20:12:16 GMT

@mitzywhite wrote:
Has anybody ever sent any Diamonique jewelry back for repair? Any way of tracking the status of the repair? I had got the Diamonique Infinity Band Ring - J355089. Within a weeks time, a stone fell out and I sent it back for repair. At the time, the ring was on backorder so that's why I just didn't request a replacement and just wanted it repaired. I would really like to know what the status is.

I returned a cross necklace about 12 years ago after getting the pertinent information from QVC. A stone fell out. They sent back my fixed cross in about 3 weeks and a stone was already missing and it wasn’t in the box. I called QVC and they told me to just return the cross. I’m not sure they are that nice now. Things have changed so much now.

Re: Diamonique Repairs

Ptaz — Fri, 18 May 2018 20:26:01 GMT

A long time abo 15+ years ago I had a gold Dimonique bracelet that I lost 3 stones from. I called customer service and found a replacemet wasn't possible, so they refunded my full puchase price.

Re: Diamonique Repairs

lulu1 — Fri, 18 May 2018 21:37:45 GMT

@Ptaz wrote:
A long time abo 15+ years ago I had a gold Dimonique bracelet that I lost 3 stones from. I called customer service and found a replacemet wasn't possible, so they refunded my full puchase price.

@Ptaz

You are fortunate. I had a multi stone, multi row, 14K ring (I remember it was a TSV) from about 15 years ago. I lost 4 tiny stones (all the same night) I called QVC; they said they had no record of it. (I did not have the original receipt) No luck with them.

I loved the ring and took it to 2 local jewelers. Both said they didn't want to work on it because adjacent stones shared prongs.

The ring still sits in my armoire and I sigh every time I see it. I just cannot part with it.

Re: Diamonique Repairs

jewel3 — Sat, 19 May 2018 16:00:40 GMT

I have sent 4 pieces for repair over the years. One came back with a stone the wrong size. The Q credited my account. The others were replaced with new items. I try to wear new jewelry a lot at first so issues will show up early

Re: Diamonique Repairs

mitzywhite — Tue, 12 Jun 2018 17:09:48 GMT

I still have not received the ring I sent off for repair on May 1st! If they can't replace the stone, they should replace the ring! I am about ready to request a refund! It's been 6 weeks since I returned for repair. Order Status it states "Return Pick-Up Pending". What does that mean?

Re: Diamonique Repairs

Shanus — Wed, 13 Jun 2018 00:53:05 GMT

@mitzywhite wrote:
I still have not received the ring I sent off for repair on May 1st! If they can't replace the stone, they should replace the ring! I am about ready to request a refund! It's been 6 weeks since I returned for repair. Order Status it states "Return Pick-Up Pending". What does that mean?

@mitzywhite Definitely contact CS. That’s quite awhile to not get the ring back.

Re: Diamonique Repairs

blackhole99 — Wed, 13 Jun 2018 01:03:28 GMT

@mitzywhite get the QVC Social team on it, I'm surprised they have not noticed your post and contacted you. Post your complaint on Customer Care.

Re: Diamonique Repairs

AuntMame — Wed, 13 Jun 2018 05:22:33 GMT

Years ago I had a Diamonique ring in which the main stone grew cloudy. When I contacted QVC they told me they would replace the ring with the closest match they could find from their current stock. Since my ring had a substantial 14k white gold setting I decided to pass. I could imagine them replacing it with something like an Epiphany ring.

I think their warranty is for the birds.

Re: Diamonique Repairs

151949 — Wed, 13 Jun 2018 12:31:54 GMT

@Phylly QVC clearly states in their policy that to use the diamonique repair policy you MUST have the receipt and send it in with the item. I have had a couple diamonique pieces repaired with no problem because I did have the receipt. I believe the policy only applies to the stones, for instance breaking, getting cloudy or falling out and not to the setting, but I'm not positive about that.

When I get a new diamonique item, I have a box in my closet where I put the receipts so if I need one it will always be there.

Re: Diamonique Repairs

Abrowneyegirl — Wed, 13 Jun 2018 12:42:26 GMT

This is an interesting thread, I had always assumed the DQ warranty only applied to the stone itself (as in not to turn colors or cloud) not the metal work.

I have had jewelry repaired by a local jeweler with no problems over the years, it never occurred to me to send it somewhere. I would be worried what I would get back. (or if I would ever see it again).

Re: Diamonique Repairs

mitzywhite — Wed, 13 Jun 2018 13:48:51 GMT

I had the receipt and submitted all the paperwork that they requested. I always save my receipts for the jewelry with the box.

I guess I'll have to post my concern in the Customer Care section or call them.

About a month ago, I returned a Diamonique/Morganite bracelet because the Morganite was cloudy. I got refund on that. I was afraid to reorder believing the replacement would be cloudy as well.

I also believe that the Diamonique Warranty is a false sales point in promoting confidence in purchasing their product.

Re: Diamonique Repairs

babygrande — Fri, 05 May 2023 16:07:04 GMT

I sent a 14K white gold 3 stone Diamonique ring to the repair center on 01/23/23 due to a loose prong which was causing the center stone to become loose. Repair center received it on 02/08/23. I was told to allow 4-6 weeks for my item to be returned to me. Now, I am being told I must wait 12-16 weeks from the date they received the piece on 2/8/23 for the ring to be returned. This is ridiculous. Why is there no way for customers to contact the repair center directly and why do they not communicate the status of your repair request? How can it take them 12-16 weeks (3-4 MONTHS?!)!!!

I am sorry I sent the ring back to them now, but I have tried to take Diamonique pieces to several local jewelers and they won't touch the pieces because they aren't genuine diamonds. I just want my ring back or at least an update! I am also told the repair center is a very small department and that is why it takes so long. QVC also told me I cannot get a status update until the full 16 weeks has passed, which won't be for another whole month! This is unacceptable and nobody can give me any answers. I would simply reorder the ring, but it is permanently out of stock since the day I ordered my ring.

I save all of my Diamonique receipts in case I need something repaired and have to show proof of purchase. A lifetime warranty sounds great, but why does it have to take 3-4 months?