topic Re: RETURNS in Jewelry

RETURNS

MsGG — Mon, 19 Feb 2018 19:34:12 GMT

I have numerous items I have been waiting to see on my account as returned. I just saw 3 items that I sent back 3 weeks ago. Like a fool I thought if i paid for the return instead of using the Q return label my returns would be processed faster. WRONG!!! I just wasted more money on this process. I will be more careful when ordering in the future. I'm so disappointed a company this large and long standing has so little respect for its customers. HSN has processed every item I sent them. QVC doesn't even know where my items are. ******!!!

Re: RETURNS

Kachina624 — Mon, 19 Feb 2018 19:42:15 GMT

@MsGG. QVC is not the speediest in processing returns. I just got confirmation yesterday on returns I sent on Jan. 31st. Watch your refund carefully to assure they don't charge you for using the pre-paid label even though you paid for postage yourself.

Re: RETURNS

chrystaltree — Mon, 19 Feb 2018 19:47:01 GMT

I can't get past the fact that you have numerous items tor return and you keep right on shopping. And you do the same thing with HSN.

Re: RETURNS

MalteseMomma — Thu, 22 Feb 2018 14:45:58 GMT

I too am waiting for my NUMEROUS returns to be processed and I also continue to shop!!!

But maybe not for long or nearly as much as I did!

Re: RETURNS

Lavenderjunkie — Mon, 19 Feb 2018 23:30:30 GMT

I've been lucky with most QVC returns, but I've learned over the years.... unless the items come together in the same package, don't return them together. I don't care how you package them, who says it's ok, when you return more than 1 item together that was shipped separately, there is a higher chance of error because the return does not match up with the original information and extra coordination is required.

Don't know if your issues had anything to do with this or not, but I thought I'd share my experience.

Re: RETURNS

CHIP62 — Sat, 24 Feb 2018 05:47:13 GMT

@MsGG,

This is how on line shopping works, very often what you see is not what you get. Trial and error, QVC could easily improve their logistics merely by providing a tracking number as HSN does.

I keep all my receipts from the USPS just in case- Furtwhemore there was even a situation with their late prepaid labels🌻we had to print them again

Re: RETURNS

CalminHeart — Sat, 24 Feb 2018 13:00:19 GMT

How did you return them? I always use priority mail (cheaper than their label). I usually see the return processed within 3 days of their receiving the item back.

You can print priority mail postage online at usps.com. When you do, click the box so you are notified of tracking. They'll send you emails with updates and when it's delivered.

Re: RETURNS

Lucytink — Sun, 25 Feb 2018 18:42:45 GMT

Does everyone realize when using the "convenient return label" that we, the customers, are charged the $6.95 or $8.95 plus the shipping we originally paid again to get that item back to where it has to go. I just spoke with 2 customer service reps who explained this policy began in 2010. If you pay your own postage, you will end of getting back the price of the item and not the shipping which is fine. I don't mind paying the shipping to get it to me. But then the returns are charged that shipping amount again. When I should have gotten back $99.93 I got back $$89.95 because that item had original $10.00 shipping charge (which was included in the $99.93). Another item should have been refunded $46.11 and I got back $40.61 (paying $5.50 shipping to me twice). Does everyone know this is going on? I am done. Customer service stinks also. Holdl time is ridiculous. They are so fast to take my money but unwilling to return it. The email also states "return reason code is not eligible for full return." What does that mean? These were Christmas returns. Is anyone else encountering this problem. I am very disappointed in this company. Right know I can't even stand listening to David Venable! TV is going off!

Re: RETURNS

HHW03 — Sun, 04 Mar 2018 19:03:09 GMT

Thank you for clarifying for me why, when I was using their shipping return label and it said $6.95, they took out $9.95 from my refund. I thought there was a restocking fee, but what they are doing is charging for the original shipping. UGH.

Re: RETURNS

Pecky — Tue, 06 Mar 2018 15:42:13 GMT

@CalminHeartwrote:
How did you return them? I always use priority mail (cheaper than their label). I usually see the return processed within 3 days of their receiving the item back.

You can print priority mail postage online at usps.com. When you do, click the box so you are notified of tracking. They'll send you emails with updates and when it's delivered.

Thank you for posting this!! I just did it and it saves alot of time not having to go to the post office. I love it. I was confused about the girth they were asking for. I just guessed. Thanks again

Re: RETURNS

mia 2 — Tue, 06 Mar 2018 21:27:48 GMT

I have never had trouble with returns. I have been shopping at QVC for 18 years. It does take 21/2 weeks approx. for the credit to be issued, but I am used to that. Nothing has been lost and CS has always been very helpful . CS always seems to be on top of things. Maybe it is one's geographical location. Maybe it takes longer from certain parts of the US. I rarely shop at Evine, but they charge more than QVC for a return , I think $8-9. AND Evine's purchase shipping fees are higher ($6.95-$7.95 0 and also not refundable. Want to give credit to QVC when it is due. Hope others have fewer problems down the road!

Re: RETURNS

gabriela — Wed, 07 Mar 2018 11:11:03 GMT

I have dramatically reduced how much I purchase from QVC...by about 90%. I don't find that there is value or convenience. With an abundance of options on line, I redirected what I buy. For instance, I used to buy all my skincare from QVC...eliminated that. Now, I buy exclusively The Ordinary Products which are Extremely Inexpensive but very Effective and I Don't Pay Any Shipping Charges If My Purchase Is $25 Or More. QVC' Sshipping Charges Are Out Of Control. Years Ago, Today's Special Values Had significant Price Reductions. .not So Anymore. I Still Buy Barbara Bixby And Jai ...but again a lot less than I used to. Processing returns takes too long and is unacceptable. There Are So Many Options And So Much Competition Among Retailers That I feel I Don't Have To Tolerate Higher Prices, Lack Of True Value, And Ridiculous Shipping Charges.

Re: RETURNS

CalminHeart — Wed, 07 Mar 2018 12:06:09 GMT

I had a return reach Q and sit there for 10 days so I called. They are saying holiday returns are slowing down the process. I say...b.s. Christmas was over 2 months ago and the last returns had to be there at the end of January.

However, Q did just lay off a lot of people, and they outsourced a lot of jobs to Poland. I'll bet some of their warehouse people were laid off in that mess.

Re: RETURNS

faeriemoon — Wed, 07 Mar 2018 13:03:13 GMT

I shop very cautiously so that I don't have to make returns often. I don't buy items in multiple sizes or colors to see which one I like best, etc., so I really am able to avoid returns.

However, I have found that there is less chance of screw-up if I use the Q return label. That label has the information for the product you are returning right on the outside of the bag. So if they scan it when it comes through the Q returns department doors, your return is already in the system. No one has to open the package and fish out the return information (which is often on a piece of paper the size of a gas receipt).

I know others feel differently, but since I don't make a lot of returns, paying the inflated price is worth avoiding the aggravation of a Q error.

Re: RETURNS

gabriela — Wed, 07 Mar 2018 16:57:47 GMT

Since they outsourced jobs to outside the US, that is one more reason for me to shop even less at QVC. Not interested in paying astronomical shipping fees and paying prices that are really not that great once you add S&H, when they keep reducing their expenses but don't pass on those savings to the consumer. My strategy is to buy cosmetics somewhere else - at much more affordable prices and with no S&H; other household items - make a list throughout the year and buy at Thanksgiving at drastically reduced prices on Amazon or other sites. A 10-15 % reduction in price for a TSV is just not a compelling proposition for me, since once you add S&H you might end up almost full price for the product. QVC used to stay true to Value, not anymore...so I am dropping 90% of my shopping here for other vendors, where I can find true value. I work hard for my money and want to make sure I get the maximum benefit from each dollar spent.

Re: RETURNS

VegasBusinessWoman — Wed, 07 Mar 2018 19:03:43 GMT

I have only returned an item three times since I have shopped with the Q, and only once when the item was just unsatisfactory in every way. Other times, it was because they sent me the wrong item or the item arrived broken. Those were a long time ago, but it seems to me they handled them about as expected, which is to say not at the speed of light.

@gabrielahas a point about there being numerous competitors for our business, jewelry business included. I'm sure those of us who LOVE jewelry are always on the lookout for a bargain, and there are some out there to be had. Most other jewelry purchases are shipped free. The Q is hardly my only source of jewelry.

Re: RETURNS

periwinks — Sat, 28 Apr 2018 17:53:26 GMT

I bought 2 Isaac tops, unfortunately, the sizing was off. I returned them and learned that they charged $3 for each returned top plus postage. They get you with easy pay, and the host telling you you better get in now or your size won't be available. This especially happens during LOGO presentations. I order and get the item and wonder why I am spending way too much for what I'm getting. I love LOGO I think it's for the pockets, but way too expensive...

Re: RETURNS

Mandms — Wed, 27 Mar 2019 00:55:36 GMT

Wow, I didn't notice. Now it makes sense 😪

Re: RETURNS

loriqvc — Thu, 28 Mar 2019 22:24:44 GMT

The most recent response in this thread bumps it from a year ago (and this probably should have been a Customer Care or Q Talk thread in the first place)...