topic Re: Diamonique QVC2 Ring Fail in Jewelry

Diamonique QVC2 Ring Fail

grammarqueen — Tue, 13 Feb 2018 02:49:06 GMT

Oh my goodness. 37 reviews and almost everyone got the wrong ring cut or size! I think there is going to be a bunch of new "As Is" rings in the next couple weeks.

Re: Diamonique QVC2 Ring Fail

Shanus — Tue, 13 Feb 2018 03:42:05 GMT

wrote:
Oh my goodness. 37 reviews and almost everyone got the wrong ring cut or size! I think there is going to be a bunch of new "As Is" rings in the next couple weeks.

@grammarqueen I assume there’ll be some new employees in the shipping dept. lol 😂

Re: Diamonique QVC2 Ring Fail

BirkiLady — Tue, 13 Feb 2018 06:25:03 GMT

@grammarqueen @Shanus - Why would perfectly good items be marked "AS IS"? Won't they be returned to QVC stock and resold if nothing is wrong with them? Customers will be able to exchange without paying shipping. Disappointing? Of course. But, not such a big deal. And why would employees be fired? If you were in that position wouldn't you want to be properly trained on the various shapes and sizing BEFORE shipment? Have a feeling some new employees weren't prepared for the onslought of that particular item number and the many different shapes of stones available. Certainly not necessary to hire new people over 37 mistakes. In the grand scheme of things, 37 out of tens of thousands isn't very many mistakes! Get a life.

Re: Diamonique QVC2 Ring Fail

Shanus — Tue, 13 Feb 2018 13:33:36 GMT

wrote:
@grammarqueen @Shanus - Why would perfectly good items be marked "AS IS"? Won't they be returned to QVC stock and resold if nothing is wrong with them? Customers will be able to exchange without paying shipping. Disappointing? Of course. But, not such a big deal. And why would employees be fired? If you were in that position wouldn't you want to be properly trained on the various shapes and sizing BEFORE shipment? Have a feeling some new employees weren't prepared for the onslought of that particular item number and the many different shapes of stones available. Certainly not necessary to hire new people over 37 mistakes. In the grand scheme of things, 37 out of tens of thousands isn't very many mistakes! Get a life.

@BirkiLady Did you notice the lol?

Re: Diamonique QVC2 Ring Fail

BirkiLady — Tue, 13 Feb 2018 15:23:43 GMT

@ShanusIndeed I did. That was what prompted my reply. Found it strange that anyone would find it funny after posting that "new employees would be hired."

Re: Diamonique QVC2 Ring Fail

depglass — Thu, 15 Feb 2018 17:01:19 GMT

I think this is the fault of management. Train people in what they are expected to do and stop the rush, rush, rush.

Re: Diamonique QVC2 Ring Fail

StraytoStay — Fri, 16 Feb 2018 01:36:55 GMT

It wasn't just those that took the time to write a review, *every* single ring ordered in princess or heart were switched. (So if you ordered princess, you got the heart which happened to me) I got an email today that I could keep it & get the ring I ordered sent to me free of charge mid April.

Re: Diamonique QVC2 Ring Fail

StraytoStay — Fri, 16 Feb 2018 01:39:29 GMT

See mass email sent:

http://ebm.cheetahmail.com/c/tag/hBahg9VB8hZQhB9lCIwNubmxIoU/doc.html?t_params=pGT0bJbYZgCCyHW$qLgoykmIjrmrKqOgplOxtAM&cvosrc=email.cheetahmail.2106860080

Re: Diamonique QVC2 Ring Fail

madzonie — Fri, 16 Feb 2018 04:30:17 GMT

I also received an email stating the correct ring will be shipped later and that I can keep the one sent in error.

Guess they figured that was the better way to go rather than having to pay for return shipping and then having to deal with all the returned merchandise.

Re: Diamonique QVC2 Ring Fail

Sammycat1 — Fri, 16 Feb 2018 04:59:58 GMT

Got the email too. I appreciate that QVC is making things right!

Re: Diamonique QVC2 Ring Fail

gthomas — Mon, 19 Feb 2018 16:37:26 GMT

Would have been nice to know before I sent the wrong ring back!