topic Re: Seriously, Q? in Shoes

Seriously, Q?

faeriemoon — Tue, 19 Dec 2023 17:49:27 GMT

Last week I ordered a pair of loafers (A637026) and they arrived today. Did they arrive in a shoebox as one might expect? No they arrived thrown into the bottom of a carton with some packing material mashed on top of them. Should I not have expected to receive shoes in a shoe box? The condition is fine but I am very glad I hadn't purchased them as a gift for someone else. At the very least it should have been specified that the shoes would be shipped in this unusually tacky fashion.

Re: Seriously, Q?

SaveTheTurtles — Tue, 19 Dec 2023 17:55:54 GMT

@faeriemoon Maybe you had to pay extra for a shoe box. LOL. WOW.

Re: Seriously, Q?

cheriere — Tue, 19 Dec 2023 18:10:56 GMT

@faeriemoon I'm with you 100% on this!! Considering the high prices of shoes and the additional shipping cost we pay for them, a shoe box is absolutely to be expected! I'd at least call CS & let them know about this. Like you said, imagine if these had been a gift!

Re: Seriously, Q?

Bookplate — Tue, 19 Dec 2023 18:48:38 GMT

I had sort of the opposite experience. I ordered a pair of shoes that were shipped only in their shoe box - no other box or even plastic covering. Just an address label on a sealed shoe box. You can imagine the state of the box when it arrived. Shoes were fine, but box was broken.

Re: Seriously, Q?

kindred cats — Tue, 19 Dec 2023 19:05:00 GMT

Thank you for posting these remarks. Lesson #1 for me....don't buy shoes from the Q.

Re: Seriously, Q?

cheriere — Tue, 19 Dec 2023 19:06:06 GMT

@Bookplate wrote:
I had sort of the opposite experience. I ordered a pair of shoes that were shipped only in their shoe box - no other box or even plastic covering. Just an address label on a sealed shoe box. You can imagine the state of the box when it arrived. Shoes were fine, but box was broken.

Ugh!! That's completely uncalled for too! They know most people like to keep their shoeboxes! I've seen some shoes cost $11.95 to ship! But regardless the cost that's crazy!

Re: Seriously, Q?

cheriere — Tue, 19 Dec 2023 19:10:53 GMT

@kindred cats wrote:
Thank you for posting these remarks. Lesson #1 for me....don't buy shoes from the Q.

Fortunately, I've never received any shoes shipped like that from QVC. Mine have always been in a box, inside a box lol. I don't think that's common practice because I order most of my Vionics from QVC. If I ever received them like that I would let them know about it.

Something they've started doing that does bother me is Vionics have ALWAYS shipped for free. But lately, if they put them on sale they add a shipping charge. I see that on Q2 a lot! That makes the sale price, not really a sale lol

Re: Seriously, Q?

Icegoddess — Tue, 19 Dec 2023 19:16:05 GMT

@faeriemoon wrote:
Last week I ordered a pair of loafers (A637026) and they arrived today. Did they arrive in a shoebox as one might expect? No they arrived thrown into the bottom of a carton with some packing material mashed on top of them. Should I not have expected to receive shoes in a shoe box? The condition is fine but I am very glad I hadn't purchased them as a gift for someone else. At the very least it should have been specified that the shoes would be shipped in this unusually tacky fashion.

That is pretty bad, but I do think companies all over are cutting corners when it comes to shipping. Last year, I bought an expensive pair of Steve madden boots directly from the SM site. They came in the boot box, but that box was damaged since it had been shipped in one of those white plastic bags. I like to keep my boots stored in their original box since I don't weaer them year-round and I keep them under the bed, and even though I spent $60 for cedar boot shapers for them.

Re: Seriously, Q?

Jk9 — Tue, 19 Dec 2023 19:17:47 GMT

I don't keep shoe boxes since I put shoes in a compartmented organizer (I have to see something to remember to wear it). I agree that Q should be notified of the state of the shipping on this one.

Re: Seriously, Q?

Tinkrbl44 — Tue, 19 Dec 2023 19:17:53 GMT

@faeriemoon wrote:
Last week I ordered a pair of loafers (A637026) and they arrived today. Did they arrive in a shoebox as one might expect? No they arrived thrown into the bottom of a carton with some packing material mashed on top of them. Should I not have expected to receive shoes in a shoe box? The condition is fine but I am very glad I hadn't purchased them as a gift for someone else. At the very least it should have been specified that the shoes would be shipped in this unusually tacky fashion.

@faeriemoon

Just speculating here, but I'm guessing the warehouse hired some holiday extras and never bothered to train them.

Re: Seriously, Q?

faeriemoon — Tue, 19 Dec 2023 19:25:16 GMT

Thank you for all the responses and views on this experience. I think I will give CS a call in the unlikely event someone in charge isn't familiar with this practice. This was a first for me.

Re: Seriously, Q?

meallen616 — Tue, 19 Dec 2023 19:28:43 GMT

@faeriemoon,

Q can do much better than that! Call CS and let them know...

Re: Seriously, Q?

Pecky — Tue, 19 Dec 2023 19:32:30 GMT

I received a pair of L'artist boots yesterday from here and they were in a box but not a shoe box and put in a plastic bag. The box was a mess but thank goodness the boots were ok. I never received a pair of shoes or boots like that.

Re: Seriously, Q?

GinaV24 — Tue, 19 Dec 2023 19:36:03 GMT

Wow @faeriemoon that's really bad. I've had things rolled up and stuffed into a bag (obviously a return) but never had shoes w/o a box except for the packing box.

Re: Seriously, Q?

coffee drinker — Tue, 19 Dec 2023 19:47:45 GMT

@faeriemoon All the more reason to buy locally. You get a box, usually customer service, no charge to ship or return. And no BS. And sometimes, prices are less expensive. Shopping via TV leaves something to be desired.

Re: Seriously, Q?

skatting44 — Tue, 19 Dec 2023 22:23:35 GMT

Maybe they had been on air as a display - maybe the Hosts or models had been modeling them ?

Calling CS - they will tell you to send them back and reorder. To that Good lick if the shoes are still in your size and color

Re: Seriously, Q?

PINKdogWOOD — Wed, 20 Dec 2023 13:29:13 GMT

And they wonder why we send stuff back to them.....

Re: Seriously, Q?

faeriemoon — Wed, 20 Dec 2023 13:35:58 GMT

Update: I spoke with a very nice CS person yesterday afternoon. Told her the whole story I stated here. She felt the same as all of us in that there is certainly a lack of quality control, and agreed that is no way to ship a pair of shoes. I know some of you don't care about the box, but my issue was (and is) that the shoes are subject to less abuse wrapped up in a shoe box than rattling around in a carton.

Not to make this story endless, she is going to pass on the information to the higher ups (who won't care). No compensation was offered, nor did I ask for any considering the shoes appeared to be fine.

Thank you for taking the time to post here with your thoughts. I appreciate all your opinions.

Re: Seriously, Q?

Sunshine Kate — Wed, 20 Dec 2023 13:56:54 GMT

I have recently ordered shoes from DSW and received no shoebox lid. The shoes were mailed in a white plastic mailer with only the bottom of the box. (Received partially mashed).

I had to return them to the store and asked why the new shoes had no box lid. She said people just throw the boxes away.

Told her I keep shoeboxes to store shoes in my closet.

I won't be ordering from them again.

Shopped at Nordstrom Rack and the shoes on their rack have no box lids either. I asked an employee if I bought the shoes, would I get the matching lid? She said they throw the box lids away.

Re: Seriously, Q?

Skyegirl21 — Thu, 21 Dec 2023 23:45:46 GMT

Wow! Are you sure they weren't "as is"? I've never received a new product like that- But "as is", maybe...