topic Re: Returning worn shoes in Shoes

Returning worn shoes

seedpie — Sat, 09 May 2020 22:19:39 GMT

The last time I ordered shoes there was a note in the box saying shoes could not be worn outside or have any marks on them. If so they couldn’t, be returned. The other day Jane Treacy said wear them for 90 days and return them if you don’t like them. Is there a notice like that in shoes you have ordered lately? Was Jane saying incorrect info?

Re: Returning worn shoes

seedpie — Sat, 09 May 2020 22:20:13 GMT

Re: Returning worn shoes

MoonieBaby — Sat, 09 May 2020 22:23:22 GMT

Hmmmm - sounds like a customer service question.....

Re: Returning worn shoes

50Mickey — Sat, 09 May 2020 22:42:27 GMT

@seedpie Was that notice in shoes that you ordered from QVC?

Re: Returning worn shoes

Lucylu12 — Sat, 09 May 2020 23:03:20 GMT

You should be able to return them if it's under the 90 days. I am sure people have worn shoes and returned them. You could ask the qvcsocialteam@qvc.com but if the policy is 90 days it's 90 days.

Re: Returning worn shoes

kittyloo — Sat, 09 May 2020 23:45:23 GMT

i ordered shoes with that same note. i believe they were from famous footwear.

Re: Returning worn shoes

LindaSal — Sun, 10 May 2020 13:44:10 GMT

I haven't bought shoes on the Q in awhile, mostly due to the inconsistant sizing, like with everything else. I did however break down and purchase a pair of Naturalizer shoes on sale on HSN. There was no note in my box. The shoes looked brand new but were obviously a return as they were just loose in the box with no wrapping?? Sold as new??

I hope HSN isn't going to start these tactics now.......though maybe that's why they were on sale, still isn't right.

Re: Returning worn shoes

Eileen in Virginia — Sun, 10 May 2020 14:26:55 GMT

The most recent shoes I ordered from QVC were 2 pairs of the Ryka walking sandals. I just checked the Ryka boxes and neither contained any note that they couldn't be returned after wearing them outside. The QVC shipping box is long gone, but I don't remember any notice about shoe returns. I've returned shoes that I wore outside due to plantar fasciitis issues. I wouldn't have bought them if I couldn't return them after wearing them because there were some shoes that I didn't know wouldn't hurt my feet until I wore them for a day or so. If the shoe return policy has changed, QVC should do more than put a slip of paper in the box.

Re: Returning worn shoes

Whitney400 — Tue, 19 May 2020 12:09:41 GMT

I have just returned a pair of Clark's Loomis Sandal because they were dangerous. The soles would not get traction anywhere in my apartment. There were many people who bought them and also complained that they were very slippery on every type of flooring. To answer your question, both Tracy and Rachel have said numerous times that you have 90 days to return any item you are not happy with. The thing that bothers me the most is that Rachel has said on numerous occasions, that they want us to wear the shoes. I returned them citing on the return paperwork that they were not safe to wear. I am a senior citizen. They received the them back, but only refunded me $4. In my opinion, these sandals are defective. Don't know what returns are processed, but this was the first time I had a problem with any return that I had reported as defective.

Re: Returning worn shoes

pprmntstx — Thu, 21 May 2020 20:38:38 GMT

Thank you all for your posts!

Re: Returning worn shoes

jannabelle1 — Thu, 21 May 2020 22:41:22 GMT

Unless the shoes are defective, I can't understand why QVC or any other store would accept them for a full refund if they have been worn outdoors for any length of time up to 90 days. Especially if the reason is that a person doesn't like them. I'm not sure I'd trust a comment like that from a show host!

Re: Returning worn shoes

NorlansThompson — Sat, 23 May 2020 03:34:54 GMT

Yeah, this all seems like BS to me.

Re: Returning worn shoes

WendyMorrisone — Mon, 25 May 2020 20:11:08 GMT

As much as I know the 90 days rule is available not for all the stores.