topic Re: QVC does not allow negative reviews in Shoes

QVC does not allow negative reviews

gigy — Wed, 09 Jan 2019 00:47:26 GMT

Tried to leave a negative review of a pair of Earth booties and could not get it through. Shame on you QVC!
Horrible boots, heel kept slipping out and heavy on the foot, no thank you!

Re: QVC does not allow negative reviews

gizmogal — Wed, 09 Jan 2019 00:57:08 GMT

Without an item number, your warning about that footwear product is pointless. I know I’d want to avoid that purchase, but how would I know what you’re referring to. If your negative review wasn’t posted and you actually want to help make it known about the item on the forum, identify the product. That would be constructive and not generalizing.

Unless your point is to rant at how unfair QVC is to negative reviews.

Re: QVC does not allow negative reviews

Katcat1 — Wed, 09 Jan 2019 01:08:04 GMT

I just had a review posted that was not favorable. I really don't know the guidelines but there are certain reviews that the Q will not post. You can't fight city hall.

Re: QVC does not allow negative reviews

gigy — Wed, 09 Jan 2019 01:23:01 GMT

sorry, here is the item #

A297593

Earth Origins Water Repellent Suede Ankle Boots - Tate

Re: QVC does not allow negative reviews

WindingRoad — Wed, 09 Jan 2019 01:41:37 GMT

II tried to post a review for a beauty item and in the review I mentioned a specific ingredient. They did not post the review. I think that's just wrong, if you're stating the facts and giving your honest opinion, they should post it.

Re: QVC does not allow negative reviews

Kachina624 — Wed, 09 Jan 2019 02:05:17 GMT

@gigy wrote:
Tried to leave a negative review of a pair of Earth booties and could not get it through. Shame on you QVC!
Horrible boots, heel kept slipping out and heavy on the foot, no thank you!

@gigy. Your statement is absolutely untrue; I've written many, many one-star reviews that have been published. You probably brought up CS issues that had nothing to do with the performance of the product....that's the most common reason for a review to be rejected. Don't shame QVC; they need to reject more poor reviews than they do.

Re: QVC does not allow negative reviews

maximillian — Wed, 09 Jan 2019 02:17:47 GMT

On the forums what they really don't like or allow much is any comment other than glowing about cerrtain hosts. Some mods are quicker to censure than others. Maybe it's true for review too.

Re: QVC does not allow negative reviews

kitcat51 — Wed, 09 Jan 2019 02:44:32 GMT

I posted a review today about the set of 2 tealight Luminara lanterns, my post is positive but the others are very negative. You may have included details that aren't allowed & taking a second look at the guidelines for reviews might help. I understand your frustration but negative reviews are allowed, I've posted lots of them. Sorry you were disappointed with the booties @gigy.

Re: QVC does not allow negative reviews

bells4me — Wed, 09 Jan 2019 06:06:56 GMT

The board police don’t allow certain words. I won’t buy another pair of Earth shoes. The reviews on the Earth clogs tsv are terrible. The cork soles are falling apart on review after review and they are all printed. Mine haven’t yet because I was saving them for spring. Think I’ll pack them up.

Re: QVC does not allow negative reviews

fff11 — Wed, 09 Jan 2019 06:13:56 GMT

@gigy wrote:
Tried to leave a negative review of a pair of Earth booties and could not get it through. Shame on you QVC!

That is not true. I see negative reviews all the time and a portion of them (those that appear to be written fairly and aren't just mean-spirited slams) have kept me from purchasing certain products. Kudos to QVC for allowing those reviews to be posted.

Re: QVC does not allow negative reviews

NYC Susan — Wed, 09 Jan 2019 06:20:21 GMT

@fff11 wrote:
@gigy wrote:
Tried to leave a negative review of a pair of Earth booties and could not get it through. Shame on you QVC!

That is not true. I see negative reviews all the time and a portion of them (those that appear to be written fairly and aren't just mean-spirited slams) have kept me from purchasing certain products. Kudos to QVC for allowing those reviews to be posted.

You're right - It's definitely not true. I've seen many negative reviews too. I've also written negative reviews, and none of them have ever been rejected. QVC absolutely does allow negative reviews.

Re: QVC does not allow negative reviews

Pook — Wed, 09 Jan 2019 13:14:34 GMT

I have posted severall negative reviews that are always posted. It probably is that something that was not following guidelines and not really relevant was included.

Also I have 4 pairs of Earth boots and once I knew that they run big, the fit is perfect on me. They are also a heavier shoe/boot. It's better for balance. A smaller size probably would have fit.

Re: QVC does not allow negative reviews

Mimi NY — Wed, 09 Jan 2019 12:29:18 GMT

I have to agree that I do see unfavorable reviews and one was mine recently, was very upset on my order of Rastelli pork ribs eye steaks that were on auto delivery 1st. order was fine delicious , all looked the same in shape gave it a 5 star 2nd. auto delivery was not gave it a 1 star as they were not uniformed in shape like a steak should look like some looked like a chunk of pork tasted ok but had a hard time in serving as they were not perfect looking and some sure weren't even looking like 7 oz. pork ribs eye steak.

Did not ask for a refund as the taste was ok but not the presentation ( Christmas eve) but deciding if I want to chance a 3rd order .

Re: QVC does not allow negative reviews

Imaoldhippie — Wed, 09 Jan 2019 12:30:45 GMT

Not true I have read many negative reviews here on QVC.

Re: QVC does not allow negative reviews

violann — Wed, 09 Jan 2019 12:53:53 GMT

@gigy wrote:
Tried to leave a negative review of a pair of Earth booties and could not get it through. Shame on you QVC!
Horrible boots, heel kept slipping out and heavy on the foot, no thank you!

You thought that the boots were “horrible”. In order to be useful to me, a review needs to tell me the specific, objective features of the item that would encourage me to buy it, or not to buy it. You didn’t like them, but I might have loved them.

You may have a narrow heel and be very slight, while I may have a wide foot and hefty heel, so the boot wouldn’t slip at all on me. You were mad at your boots, and you spoke of your feelings subjectively.

This is your opinion, and you are 110% entitled to it, but a REVIEW benefits from facts. I need REVIEWS to tell me your factual, objective experience so that I can decide whether I want to buy or not.

ALSO, you may or may not have violated “Standards” for reviews, which are posted. It took me a while to adapt my writing to the QVC Standards For Reviews, but now I almost never have a rejected review.

That said, in my own experience, QVC DOES allow negative reviews.

Hope you’ve found yourself a happier boot!

Re: QVC does not allow negative reviews

Effie54 — Wed, 09 Jan 2019 16:16:23 GMT

Earth Origins tends to run wide, which slips in the heel.

Re: QVC does not allow negative reviews

suzyQ3 — Wed, 09 Jan 2019 17:26:30 GMT

@maximillian wrote:
On the forums what they really don't like or allow much is any comment other than glowing about cerrtain hosts. Some mods are quicker to censure than others. Maybe it's true for review too.

I don't think so, @maximillian. The Standards for the forum and for reviews are very different.

Re: QVC does not allow negative reviews

chrystaltree — Wed, 09 Jan 2019 17:35:04 GMT

It depends on how you phrase your review. If it sounds like bashing or it it sounds like the real problem was that you ordered the wrong color or the wrong size; then they won't accept the review.

Re: QVC does not allow negative reviews

Caaareful Shopper — Wed, 09 Jan 2019 20:18:11 GMT

I've submitted many negative reviews, just added another one less than 5 days ago and it's there.

Under the red box that states Preview My Review, there's a link "Review Guidelines." Ater you submit, wait at least 5 days because it can take that long sometimes. If your review never showed up, you may have written something not allowed.

Re: QVC does not allow negative reviews

NYC Susan — Wed, 09 Jan 2019 21:35:02 GMT

@violann wrote:
@gigy wrote:
Tried to leave a negative review of a pair of Earth booties and could not get it through. Shame on you QVC!
Horrible boots, heel kept slipping out and heavy on the foot, no thank you!
You thought that the boots were “horrible”. In order to be useful to me, a review needs to tell me the specific, objective features of the item that would encourage me to buy it, or not to buy it. You didn’t like them, but I might have loved them.

You may have a narrow heel and be very slight, while I may have a wide foot and hefty heel, so the boot wouldn’t slip at all on me. You were mad at your boots, and you spoke of your feelings subjectively.
This is your opinion, and you are 110% entitled to it, but a REVIEW benefits from facts. I need REVIEWS to tell me your factual, objective experience so that I can decide whether I want to buy or not.
ALSO, you may or may not have violated “Standards” for reviews, which are posted. It took me a while to adapt my writing to the QVC Standards For Reviews, but now I almost never have a rejected review.
That said, in my own experience, QVC DOES allow negative reviews.

Hope you’ve found yourself a happier boot!

That's exactly right.

What's a big deal to one person may not matter at all to another. I recently purchased a boxed set of DVD's from Amazon that had mixed reviews. I always pay closer attention to the negative reviews, and I still went ahead and made the purchase because the issues cited in those negative reviews didn't convince me not to buy. I'm happy with the DVD's, but I'm always grateful for reviews that are both positive and negative when they're informative and specific.

It's important to know not only that people are unhappy or happy, but the reasons why. Being overly emotional in a review is not helpful to anyone.