topic Re: Ordering Shoes From Zappos in Shoes

Ordering Shoes From Zappos

NickNack — Thu, 01 Feb 2018 19:54:52 GMT

I placed two separate orders for shoes from Zappos recently. Unfortunately I had to return both pair. According to tracking they received them yesterday. I just checked my account, and it shows that they have already processed my return and credited my credit card. That's great service! I love Zappos for their free shipping and free returns, too.

Re: Ordering Shoes From Zappos

DrKelli — Thu, 01 Feb 2018 19:33:40 GMT

I love zappos too! for the same exact reasons. They really understand customer service and I keep coming back!

Re: Ordering Shoes From Zappos

twinsister — Thu, 01 Feb 2018 20:02:07 GMT

I love Zappos too!! Their customer service and fast shipping is amazing. I ordered a pair of shoes one night around 8:30PM and they were at my door step the next morning at 10AM and I don't live near their warhouse!!

Re: Ordering Shoes From Zappos

NickNack — Thu, 01 Feb 2018 20:04:31 GMT

@twinsister wrote:
I love Zappos too!! Their customer service and fast shipping is amazing. I ordered a pair of shoes one night around 8:30PM and they were at my door step the next morning at 10AM and I don't live near their warhouse!!

Yes, I forgot to mention in my original post that I always get my orders in one or two days--usually one.

Re: Ordering Shoes From Zappos

BirkiLady — Thu, 01 Feb 2018 20:21:35 GMT

@NickNackAnother great place is Shoes dot com. Amazing prices! Easy returns and quick refunds (only had to return once). Have never had to deal with their Customer Service, so cannot comment on that part of the company.

Re: Ordering Shoes From Zappos

suzyQ3 — Fri, 02 Feb 2018 17:23:20 GMT

wrote:
@NickNackAnother great place is Shoes dot com. Amazing prices! Easy returns and quick refunds (only had to return once). Have never had to deal with their Customer Service, so cannot comment on that part of the company.

@BirkiLady, the advantage of Zappos is that they have free returns, but then the advantage of shoe.com and a couple others is that they almost always have promo codes. So if you already know that a particular shoe fits, it makes sense to go with the latter. Amazon also has a good selection and often free returns (not sure if that's just for Prime members.)

Re: Ordering Shoes From Zappos

Shanus — Fri, 02 Feb 2018 17:48:40 GMT

Love Zappos. Sometimes I see shoes online or in a store and they don’t have my size or color. Zappos is the first place I check.

Re: Ordering Shoes From Zappos

BirkiLady — Fri, 02 Feb 2018 18:33:47 GMT

@suzyQ3Never ordered from Zappos. What's a "Prime Member"?

Re: Ordering Shoes From Zappos

NickNack — Fri, 02 Feb 2018 20:12:32 GMT

@BirkiLady wrote:
@suzyQ3Never ordered from Zappos. What's a "Prime Member"?

@BirkiLady You can join "Prime" on Amazon for $99 a year. You get free 2-day shipping on everything that's shipped from Amazon. There are other benefits such as some free Kindle books each month and Prime Video (TV Shows and Movies similar to Netflix). There are probably other benefits, but these are the ones that immediately come to mind.

I order from Amazon all the time, and the membership fee is well worth it for me.

Re: Ordering Shoes From Zappos

BirkiLady — Fri, 02 Feb 2018 21:35:22 GMT

@NickNackThanks for the information.

Re: Ordering Shoes From Zappos

suzyQ3 — Fri, 02 Feb 2018 22:15:40 GMT

Thank you, @NickNack, for answering @BirkiLady's question to me. :-)

Re: Ordering Shoes From Zappos

CJC — Sat, 03 Feb 2018 14:47:43 GMT

I like Zappos service too, however they do not offer any discount codes and most shoes are regular retail price. Some older styles do go on sale. And for my state, Zappos now charges tax which never used to be true. As a result, I can usually do better than Zappos pricing, so don’t order as frequently as in the past.

Re: Ordering Shoes From Zappos

pinkmochi — Sat, 03 Feb 2018 16:18:04 GMT

I usually check Zappos first for shoes because their shipping is fast, they process returns quickly, and they have a great selection. Yes, you may pay more for some styles, but you'll also have to pay for return shipping on other sites. 6pm dot com is the outlet store for Zappos, and I've bought some shoes from there, but they charge return shipping. I ordered a pair of Rykas that were on QVC for cheaper when I checked 6pm.

One of the best thing about Zappos are the extensive reviews. When shopping online, reviews are key, and I rely on them to make a decision. They usually have a ton of reviews on items, so that's helpful. But there's no risk in buying anyway since there's no return shipping. I'll order four pairs of shoes so that I can try them on and pick which one fits best. You also earn credits to get coupons for a future purchase. I hate paying the try-on fee from QVC. The Earth TSV sandals are going back today because they're too big.

Re: Ordering Shoes From Zappos

CJC — Sat, 03 Feb 2018 21:30:07 GMT

wrote:
I usually check Zappos first for shoes because their shipping is fast, they process returns quickly, and they have a great selection. Yes, you may pay more for some styles, but you'll also have to pay for return shipping on other sites. 6pm dot com is the outlet store for Zappos, and I've bought some shoes from there, but they charge return shipping. I ordered a pair of Rykas that were on QVC for cheaper when I checked 6pm.

One of the best thing about Zappos are the extensive reviews. When shopping online, reviews are key, and I rely on them to make a decision. They usually have a ton of reviews on items, so that's helpful. But there's no risk in buying anyway since there's no return shipping. I'll order four pairs of shoes so that I can try them on and pick which one fits best. You also earn credits to get coupons for a future purchase. I hate paying the try-on fee from QVC. The Earth TSV sandals are going back today because they're too big.

Yep.....looks like several thousand of us TSV buyers are going to be returning those Earth sandals! And you are correct about the extensive reviews on Zappos. I always check the Zappos reviews before ordering shoes on just about any site, even amazon.

Re: Ordering Shoes From Zappos

NickNack — Sat, 03 Feb 2018 22:28:44 GMT

I feel ridiculous. I ordered some sandals from Zappos in my regular size 8. They were too big, so I returned them and reordered a 7.5. They fit, and I was going to keep them. I was putting them in my closet and I have a pair just like them in another color. I checked, and they were 7.5's, too, so I probably already had gone through returning the 8's at that time. The sandals I had ordered were Earth, same brand as the TSV that everyone says were too big. Do Earth shoes just run large? I have never worn them before.

I had ordered them at the end of last summer and had only worn them a couple of times. I couldn't believe I didn't remember them. Now I have to return these.

Re: Ordering Shoes From Zappos

suzyQ3 — Sun, 04 Feb 2018 17:57:18 GMT

wrote:
I feel ridiculous. I ordered some sandals from Zappos in my regular size 8. They were too big, so I returned them and reordered a 7.5. They fit, and I was going to keep them. I was putting them in my closet and I have a pair just like them in another color. I checked, and they were 7.5's, too, so I probably already had gone through returning the 8's at that time. The sandals I had ordered were Earth, same brand as the TSV that everyone says were too big. Do Earth shoes just run large? I have never worn them before.

I had ordered them at the end of last summer and had only worn them a couple of times. I couldn't believe I didn't remember them. Now I have to return these.

@NickNack, if it's any consolation, I've ordered at least one book on Amazon that I then found out I had already purchased and read.

Re: Ordering Shoes From Zappos

NickNack — Sun, 04 Feb 2018 19:12:21 GMT

@suzyQ3 wrote:
wrote:
I feel ridiculous. I ordered some sandals from Zappos in my regular size 8. They were too big, so I returned them and reordered a 7.5. They fit, and I was going to keep them. I was putting them in my closet and I have a pair just like them in another color. I checked, and they were 7.5's, too, so I probably already had gone through returning the 8's at that time. The sandals I had ordered were Earth, same brand as the TSV that everyone says were too big. Do Earth shoes just run large? I have never worn them before.

I had ordered them at the end of last summer and had only worn them a couple of times. I couldn't believe I didn't remember them. Now I have to return these.
@NickNack, if it's any consolation, I've ordered at least one book on Amazon that I then found out I had already purchased and read.

@suzyQ3 LOL! I don't feel quite as bad now.

Re: Ordering Shoes From Zappos

lulu1 — Sun, 04 Feb 2018 21:07:54 GMT

I like Zappos but can almost always find the same shoe cheaper elsewhere. Most shoe sites and department stores sites now offer free shipping and % off codes.

Re: Ordering Shoes From Zappos

CHIP62 — Mon, 05 Feb 2018 02:54:15 GMT

@NickNack,

Zappos is a company with non negotiable core values.

Once they sent me the wrong model of a dress and not only they told me to keep it but gave me a $50 gift. The dress is gorgeous, same size and brand however they acknowledged that it was their mistake.

Many years ago there was some confusion about the last pair of a Magli boots, they located the parcel, I got the awesome boots and also a $50 gift to compensate for their logistics.

Who does that on line, in the XXI century?🌻Needless to say that I am a very loyal customer.

Re: Ordering Shoes From Zappos

ECBG — Tue, 06 Feb 2018 03:54:21 GMT

I was really surprised with what they did for me.

About 10 years ago, I had ordered from them for several years and I ordered a knee high boot. It was too short and I called to return and see how fast it would take to recieve and send out the replacement pair. Because it was freezing here, they sent out the boots that night with my returning the boots I had the next day. They did not put another charge on my card. Can you imagine!

I doubt that would happen today.