topic Re: $$$ return in Shoes

$$$ return

Irishpat1944 — Fri, 10 Jun 2016 23:38:14 GMT

I got sketchers and they were way too big, not true to size at all. When I was packing them up to return I realized that I'm paying $11.95 (original 5.00 nonrefundable shipping and 6.95 return label fee) to QVC and have nothing to show for it. What a rip off !!!! I've been a loyal customer for over 25 years but I'm done with Q's lousy customer service.

Re: $$$ return

Bhvbum — Fri, 10 Jun 2016 23:48:11 GMT

I had exact same issue and will never buy another pair from QVC. There is really no way to know, unlike garments with a "click here" for the actual measurements, shoes have no measurements. There is no standard size, even the EU sizes vary widely. You really are gambling.

Re: $$$ return

Squirt60 — Fri, 10 Jun 2016 23:50:00 GMT

I agree with you. We pay a lot of money to return something and then it takes forever to actually get a refund.

Re: $$$ return

Nightowlz — Fri, 10 Jun 2016 23:53:38 GMT

I try not to buy something unless I'm almost 100% I'm keeping it. I won't buy shoes anymore & don't buy clothes. It's too expensive to ship them back.

Re: $$$ return

Havarti — Fri, 10 Jun 2016 23:58:59 GMT

I purchased 2 pairs of those TSV Sketchers, too, and returned them for the same reason. When I wrote a review to help others know about the sizing, and that it was the 2nd time I had experienced too large sizing from TSV Sketchers, QVC decline to post my review. It was not a bad review, as I really like Sketchers and own many pairs. Additionally, I liked the color choices QVC offered. I was just disappointed in the same sizing issue happening again to so many people on a TSV. Surely they must know they are oversized when they are offering them, but elect not to share that information so customers can either size down or avoid a return. Either way should be a win for all. Why let so many people buy the wrong size and force them to pay postage both ways, plus have QVC incur the cost of processing the returns and potentially having to pay shipping for the replacement? I was left feeling that the reviews are intentionally skewed to so as to not truly represent the honest experience/feedback from customers. I found the whole experience to be very disappointing.

Re: $$$ return

chargerblue — Fri, 10 Jun 2016 23:55:43 GMT

I just sent a long email regarding lack of progress with the return process. Not only are we charged $3 to be shipped to us, but then we are charged an additional $6.95 to return to QVC.i was told As they are "backed up" in returns . For this reason are QVC has about $200. I pay via debit card thus I am now experiencing cash flow issues. It is for this reason unless I know 100% I really really want the item, I am taking a break.

Re: $$$ return

sparklestar — Fri, 10 Jun 2016 23:58:03 GMT

Why blame customer service?

Re: $$$ return

Catty2 — Sat, 11 Jun 2016 00:00:00 GMT

I recently ordered 2 items from QVC after a very long time of not ordering anything. Both items had to be returned so I agree the return postage is ridiculous. Seriously doubt I will be ordering again.

Re: $$$ return

AKgirl2 — Sat, 11 Jun 2016 00:02:00 GMT

I finally listened to myself....when in doubt, don't!

Re: $$$ return

GCR18 — Sat, 11 Jun 2016 00:04:28 GMT

The current policy has been in place for a year and a half. You are doing good since this is your first return in a year and a half.

Re: $$$ return

Havarti — Sat, 11 Jun 2016 00:04:56 GMT

@sparklestar

There is more than one way to use the term “customer service”. She is not blaming the customer service department/staff, she is referencing the fact that selling oversized products when you know you will cause many of your customers extra hassle and money is QVC not offering good service to their customers.

Re: $$$ return

Danielle46 — Sat, 11 Jun 2016 00:44:52 GMT

If they did not run true to size you should have called customer service and demanded they refund you the S&H. Either QVC is going to adhere to standard sizes or they should be made to refund the S&H. The item should be considered defective!!!!

Re: $$$ return

AKgirl2 — Sat, 11 Jun 2016 02:19:28 GMT

@Irishpat1944 wrote:
I got sketchers and they were way too big, not true to size at all. When I was packing them up to return I realized that I'm paying $11.95 (original 5.00 nonrefundable shipping and 6.95 return label fee) to QVC and have nothing to show for it. What a rip off !!!! I've been a loyal customer for over 25 years but I'm done with Q's lousy customer service.

If I find the same style shoes online that I've purchased at a brick and mortar store, I'll buy them because 9 out of 10 times they'll fit just fine and online your offered a greater selection of colors and sizes...also when I do purchase from an online store, I make sure they offer returns at their store in town.

Re: $$$ return

PINKdogWOOD — Sat, 11 Jun 2016 12:21:15 GMT

Somethings's definitely happened to the sizing of skechers. They're too big anymore and have been for MONTHS now. I used to wear size 7M. Now if I order them from anywhere as a rule I take a 6.5M.

MANY here buy skechers in what they call their true size and then end up returning them. I've said this in reviews for skechers - SIZE DOWN ladies. You already know they'll be too big. Size down and be happier with your purchase.

Re: $$$ return

Sister Golden Hair — Sat, 11 Jun 2016 23:08:21 GMT

There are other places you can order the same product with free shipping.

I don't understand the complaining when most of you know what it cost to send a product back if it doesn't work.

Re: $$$ return

Eva-QVC — Sun, 12 Jun 2016 02:57:10 GMT

This post has been removed by QVC because it contained a link to another retailer.

Re: $$$ return

NoName2 — Tue, 18 Apr 2017 14:46:00 GMT

I think there should be more open communication with the presentation about the so called "return policy". It is not free at all unless there is something wrong with the product. It's a shame to have to pay almost as much to return the item as the items costs!

Re: $$$ return

JaneMarple — Wed, 19 Apr 2017 04:52:10 GMT

Since the shoes run big and are not true to size then isn't that technically a defect and your return S&H free? @Irishpat1944

Re: $$$ return

ECBG — Wed, 19 Apr 2017 05:29:47 GMT

@Irishpat1944 @JaneMarple @NoName2 @Sister Golden Hair

Zappos has totally free shipping in both ways!

Re: $$$ return

Tyak — Sat, 22 Apr 2017 19:27:07 GMT

@Irishpat1944 wrote:
I got sketchers and they were way too big, not true to size at all. When I was packing them up to return I realized that I'm paying $11.95 (original 5.00 nonrefundable shipping and 6.95 return label fee) to QVC and have nothing to show for it. What a rip off !!!! I've been a loyal customer for over 25 years but I'm done with Q's lousy customer service.

Buy from zappos, free s&h both ways. I always order before 1pm, and my order is delivered the next day.

I should read the posts before I type because I just repeated the post right before mine. Sorry....