https://community.qvc.com/t5/Shoes/Warning-Luggagepro-com-problem/m-p/113058#M3872 <P>How disappointing! I just received the mini janine dillen brown bag and I'm somewhat taken aback. While I realize the price point of $107 was very reasonable and their customer service person called me on Sunday to inform me the black was not in stock but the brown was available so I agreed to have that sent was good service, the item received was not what I expected. The bag was sent UPS in a paper padded envelop so it was smashed sideways in the process and there were no plastic coverings on the handles. Handles were attached to the bag which is also how a new bag is not shipped by D&amp;B. <IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/scared.gif" alt="{#emotions_dlg.scared}" /></P> <P>I expected it to be a new bag, with handles wrapped and it to be packaged new. Am I just unlucky or have other people had this problem? I will see if they'll greatly reduce the price as an incentive to keep it. If not, I certainly want either a refund or new one sent.</P> <P>The mini janine is itself cute and if new, I'd be happy with it.</P> <P>Has anyone else ordered from them? Am I unlucky or do they have a bad reputation?</P> <P>I've sent them an email and asked someone to call me. If I don't hear from them by Monday, you can be sure I'll call them.<IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/angry.gif" alt="{#emotions_dlg.angry}" /></P> <P> </P> <P> </P> <P> </P> <P>If someone could contact me, I'd appreciate it so we can discuss how to resolve the situation.</P> Sat, 10 Sep 2011 00:25:02 GMT AudreyY 2011-09-10T00:25:02Z https://community.qvc.com/t5/Shoes/Warning-Luggagepro-com-problem/m-p/113058#M3872 <P>How disappointing! I just received the mini janine dillen brown bag and I'm somewhat taken aback. While I realize the price point of $107 was very reasonable and their customer service person called me on Sunday to inform me the black was not in stock but the brown was available so I agreed to have that sent was good service, the item received was not what I expected. The bag was sent UPS in a paper padded envelop so it was smashed sideways in the process and there were no plastic coverings on the handles. Handles were attached to the bag which is also how a new bag is not shipped by D&amp;B. <IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/scared.gif" alt="{#emotions_dlg.scared}" /></P> <P>I expected it to be a new bag, with handles wrapped and it to be packaged new. Am I just unlucky or have other people had this problem? I will see if they'll greatly reduce the price as an incentive to keep it. If not, I certainly want either a refund or new one sent.</P> <P>The mini janine is itself cute and if new, I'd be happy with it.</P> <P>Has anyone else ordered from them? Am I unlucky or do they have a bad reputation?</P> <P>I've sent them an email and asked someone to call me. If I don't hear from them by Monday, you can be sure I'll call them.<IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/angry.gif" alt="{#emotions_dlg.angry}" /></P> <P> </P> <P> </P> <P> </P> <P>If someone could contact me, I'd appreciate it so we can discuss how to resolve the situation.</P> Sat, 10 Sep 2011 00:25:02 GMT https://community.qvc.com/t5/Shoes/Warning-Luggagepro-com-problem/m-p/113058#M3872 AudreyY 2011-09-10T00:25:02Z