topic Re: Receiving others returned merchandise in Shoes

Receiving others returned merchandise

snoop711 — Thu, 16 Oct 2014 19:11:27 GMT

I love Dooneys please don't get me wrong but I ordered 5 logo lock bags, some gifts and one for me. Hehe but I was hugely disappointed when only one out of all was wrapped and packaged nicely. One was missing extras and the rest were sent in dust bags. I wouldn't be picky if they were for me but what's going on? I never recieved returns from QVC unless I bought a " as is" item. Not full price. Has this been happening to anyone else??

Re: Receiving others returned merchandise

cinebee — Thu, 16 Oct 2014 19:16:43 GMT

Yes it has happened to me the last two times I ordered a Dooney. One I sent back and the other I kept because it appeared to be in new condition even though it was packed in the dustbag.

Re: Receiving others returned merchandise

ChynnaBlue — Thu, 16 Oct 2014 19:37:51 GMT

On 10/16/2014 BOYINTX said:
Girls ??? this is frightning

No, it's not. You are in Dallas and living in fear of Ebola, but this situation is not frightening to a person thinking rationally.

Re: Receiving others returned merchandise

FastDogWalker2 — Thu, 16 Oct 2014 20:04:22 GMT

I recently ordered my first D and B purse and when it arrived there was a pair of Clark's shoes in the box! The order slip read correctly - D and B purse, but it was SHOES! I was bummed out and sent it back with a request for a refund.

Re: Receiving others returned merchandise

depglass — Thu, 16 Oct 2014 20:09:13 GMT

I can just imagine the laughter if I were to ask my UPS man to package up a shipment. But on the positive side, a very nice gal from Fed Ex volunteered to help me pack my Dell computer for service. BOYINTX, I suggest you quit posting such nonsense. That's the kind of stuff that will get poofed.

Re: Receiving others returned merchandise

Krissie22 — Thu, 16 Oct 2014 20:19:41 GMT

On 10/16/2014 SnoopB said: I love Dooneys please don't get me wrong but I ordered 5 logo lock bags, some gifts and one for me. Hehe but I was hugely disappointed when only one out of all was wrapped and packaged nicely. One was missing extras and the rest were sent in dust bags. I wouldn't be picky if they were for me but what's going on? I never recieved returns from QVC unless I bought a " as is" item. Not full price. Has this been happening to anyone else??

SnoopB, don't even get me started on receiving returned bags. I the last 2 years I have received more returns than new, all on "new" and NOT "as is" purchases. My last exploit was the GILI Chelsea Hobo in Winter White. I went through THREE bags trying to get a decent one. Customer service even sent a note to the warehouse to please pull a "new" bag for my exchange. Nope. All three were returns, two had no tassels and no dust bags, two had obvious black scuffs/marks, and one had a sticky handle. I have tried to leave a review mentioning this and warning buyers, but QVC won't post it.

I've returned 2 Dooney's recently as well. Both had stains/spots, weren't wrapped, and were obviously used. I've talked to QVC CS more than once. They don't care, and even if they did, they have no control over what the warehouse sends out. This is clearly a company policy, because if you read reviews of bags on QVC.com, all brands, you will see it happens a lot.

I've now learned to buy what I want on it's first presentation, or just expect a used bag. I've also learned that ALL of these bags show up on Ebay eventually, at a much lower price. I don't mind buying a customer return IF it is priced the way a used item should be.

Please, especially at the cost of Dooney bags, exchange or return the bags you purchased that aren't new. You bought and deserve to receive NEW bags. Period.

Re: Receiving others returned merchandise

EdithEllenLily — Thu, 16 Oct 2014 20:34:40 GMT

It has happened to me several times with the worst being when I ordered several pairs of Ryka Fisherman Sandals for my Mom and it was quite obvious that they were all returns.

I also agree that you need to buy QVC items on first presentation so you do not get a return. It can be a very gross experience.

Re: Receiving others returned merchandise

tough_kitty — Thu, 16 Oct 2014 20:39:00 GMT

Yep, looks like it's a general practice. If it's an immediate return, as a jacket I got and I can see that the extra buttons are still attached to the hanger, then I'll keep it. But the GILI Roma I got had someone's hair inside it and cracked handles!!!! And I bought it on clearance as supposedly a NEW merchandise!

Re: Receiving others returned merchandise

Kachina624 — Thu, 16 Oct 2014 20:58:51 GMT

On 10/16/2014 ChynnaBlue said:
On 10/16/2014 BOYINTX said:
Girls ??? this is frightning

No, it's not. You are in Dallas and living in fear of Ebola, but this situation is not frightening to a person thinking rationally.

This is pure silliness, but if you think there is a risk in getting a handbag that has been returned, imagine the risk when you go to the store and purchase one that dozens have handled. This is illogical hysteria. So are you giving up shopping?

Re: Receiving others returned merchandise

BigOrangeKitty — Thu, 16 Oct 2014 21:00:46 GMT

On 10/16/2014 BOYINTX said:
OH NO ...DO NOT HANDLE IT..Have your ups man wear gloves and repack it

I gotta know, what are you smoking????

Re: Receiving others returned merchandise

Krissie22 — Thu, 16 Oct 2014 21:02:22 GMT

On 10/16/2014 tough_kitty said:
Yep, looks like it's a general practice. If it's an immediate return, as a jacket I got and I can see that the extra buttons are still attached to the hanger, then I'll keep it. But the GILI Roma I got had someone's hair inside it and cracked handles!!!! And I bought it on clearance as supposedly a NEW merchandise!

Hair inside? So much no!! Yuck. And you KNOW there is no way the people packing this stuff up to send it out can't tell. No possible way.

Re: Receiving others returned merchandise

Kachina624 — Thu, 16 Oct 2014 21:04:16 GMT

Krissie, QVC isn't interested in printing reviews on merchandise with customer service issues which is why they didn't accept yours. They want reviews on the performance of the item.

Re: Receiving others returned merchandise

cinebee — Thu, 16 Oct 2014 23:44:25 GMT

I once received one of Judith Ripka's silicone strap watches with someone's nastiness on the inside of the band. Like perspiration or something inside all the little crevices. YUCK

Re: Receiving others returned merchandise

Susan Louise — Fri, 17 Oct 2014 00:07:45 GMT

I have been very lucky...as many items as I have bought on the q...several 'as is' too, only one was obviously used. However, I could find no reason to return it.

Re: Receiving others returned merchandise

snoop711 — Fri, 17 Oct 2014 14:13:26 GMT

Kachina624.. I disagree. I went to Macy's to buy a new bag and they went in the back and got me a new one wrapped, not from the shelf. So yes I expect the same. It's the people wearing the bag all month and then returning and QVC is loosing money. I've been shopping with them for 20 yrs and still will b/ c all there things are not like that. It's the people in the warehouse processing the returns and not checking them though to make sure there not used. And I agree with you that women who is bringing up Ebola and wearing gloves is not someone who should be in the conversation.

Re: Receiving others returned merchandise

qvcaddition — Fri, 17 Oct 2014 14:18:49 GMT

When this happens t o me, and it has a lot in the past year on different merchandise, if I decide to keep, I call CS, and get a 10% discount.

Re: Receiving others returned merchandise

snoop711 — Fri, 17 Oct 2014 14:47:39 GMT

Really? If its used you can call CS and ask for 10% off?? They will do it?

Re: Receiving others returned merchandise

cinebee — Fri, 17 Oct 2014 15:23:55 GMT

Yes, but 10 percent is not enough in my opinion for accepting a USED product.

Re: Receiving others returned merchandise

snoop711 — Fri, 17 Oct 2014 15:28:59 GMT

I agree. I called and complained yesterday and she said to send it back. No offer. Just for the women who say who cares if others had it, these bags are expensive, I'm not garage sale shopping and for over 300.00 bucks I don't think its to much to ask not to have others hand and house dirt on it. But that's just me. You keep them if you want. QVC wants people like you to except that.

Re: Receiving others returned merchandise

Sunnycorle — Fri, 17 Oct 2014 15:36:07 GMT

yes, I have gotten a unpackaged item. Should QVC throw away items that get returned because people don't like it? If its perfectly fine and saleable it should sold. Every retailer resells returned items that are perfectly fine and re-sellable. People be real.