topic Re: Dooney Trade In......How to? in Shoes

Dooney Trade In......How to?

1208 — Wed, 16 Jul 2014 23:32:31 GMT

Please help me trade in my Dooney by telling me how to do this...... thanks so very much

Re: Dooney Trade In......How to?

Q4u — Wed, 16 Jul 2014 23:51:22 GMT

I did this many, many years ago but it's probably basically the same. I bought a D & B at a thrift store, it was in pretty rough shape but I thought they could spruce it up a bit. I found their phone number an called asking what I needed to do to send mine in (you can probably find a contact phone number on their website). I then packaged it up and sent it to the addy they gave me. (I'm sure if you call their number they will also give you the addy). I heard back from them in a couple of weeks but unfortunately my bag was "too damaged" to regair, BUT they offered me the same style in any color I wanted for half the price of a new one! That was my first Designer bag! It was their large Speedy style and I chose Navy. I still have that bag and I still love it and treat it carefully! Because of this, I've been a Dooney customer since that day forward ......

Re: Dooney Trade In......How to?

Beach Baby 1 — Thu, 17 Jul 2014 00:15:22 GMT

Go to www.dooney.com. They have an 800 number, best to call, confirm where to mail and let them know what you have. Then mail and insure to them with a letter of what is in the box, address, etc. in about a week or so they will send you a formal letter of acceptance with a return confirmation number. They will give you half of the retail price. You must use the credit on Dooney.com for a bag or accessories that are at least twice the amount of your credit. And, you must use it within 30 days of getting the letter. So, I recommend that you look on the site, have something in mind before you send your bag in. Good luck, I've done it a number of times.

Re: Dooney Trade In......How to?

April-Rose — Thu, 17 Jul 2014 00:53:05 GMT

Go to the D&B site and do an online chat and get the address to send your items. I just sent three handbags about two weeks ago. D&B will send you a letter for each item you send. On the letter will be a number you need to give them in order to purchase your new item.

When Dooney receives your bags, they give each one a credit amount to use towards a new item. For example, two of my handbags received a credit of $147.50. I must now purchase two items for at least $295.00. Nothing needs to be "wrong" with the item. If you are tired of the style, want a leather instead of cloth or need a new travel bag...this is a good enough reason for them.

You must make your new purchase through customer service, and give the numbers on the letters they sent you, within 30 days of them receiving your items.

Now that I have tried the program, I am sick that I sold some D&B handbags through a consignment shop and received $32.00 or less per bag. Actually, sending back a bag to D&B is a better deal, since they give you a credit of 1/2 of the original retail price of the handbag. You can send 6 items per year to D&B. Hope this helps.

Re: Dooney Trade In......How to?

1208 — Thu, 17 Jul 2014 02:11:01 GMT

Thank you so much for your help ladies, love these forums............

Re: Dooney Trade In......How to?

EdithEllenLily — Thu, 17 Jul 2014 02:23:54 GMT

To our experienced D&B trade-in forum friends: Does the Dooney you are trading in have to be purchased from a retail store or from Dooney.com -- or can you send them a Dooney made specifically for QVC or a Dooney purchased at one of the Dooney & Bourke outlet stores? I wonder if they take all D&B bags, regardless of where they are purchased?

Re: Dooney Trade In......How to?

MikafromTopeka — Thu, 17 Jul 2014 03:08:06 GMT

According to the information I received when I used the trade in program they DESTROY the bag you send in. I only sent mine because it had nail polish spilled in the zipper and down the interior and there was no way I was going to be able to get it all out.

Mine was a melon colored satchel exclusive to QVC. It was discontinued or I would have purchased another just like it (with my own funds) but I ended up with a red satchel from the Dooney site instead using my credit.

I would never send a perfectly good bag in to be destroyed. I'd rather sell it.

Re: Dooney Trade In......How to?

tough_kitty — Thu, 17 Jul 2014 03:17:19 GMT

I wonder if they end up reselling the returned bags on QVC

Seems really odd for them to have this kind of trade off option but I like it! Will definitely take advantage of it when I'm sick of my logo lock bag, hahaha

Thank you, ladies, for the detailed explanation of the process!

Re: Dooney Trade In......How to?

Sunshine Kate — Thu, 17 Jul 2014 03:23:21 GMT

Below is from their website under FAQ'S

The Dooney & Bourke Repair/Replacement Program
Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.

Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.

Processing: To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement.

Dooney & Bourke, Inc.
Att: Return Department
1 Regent Street
E. Norwalk, CT 06855

If you have any questions please contact our Customer Service Department:
(800) 347-5000

Re: Dooney Trade In......How to?

MikafromTopeka — Thu, 17 Jul 2014 10:45:43 GMT

That's right Sunshine Kate. It's a courtesy program designed for those who have damaged bags NOT a promotional program or another way to order when you're just 'sick' of the bag you already own.

Re: Dooney Trade In......How to?

Boehm Collector — Thu, 17 Jul 2014 13:49:19 GMT

On 7/16/2014 EdithEllenLily said:
To our experienced D&B trade-in forum friends: Does the Dooney you are trading in have to be purchased from a retail store or from Dooney.com -- or can you send them a Dooney made specifically for QVC or a Dooney purchased at one of the Dooney & Bourke outlet stores? I wonder if they take all D&B bags, regardless of where they are purchased?

Edith ... they take any Dooney. I have even sent in bags I purchased through ebay. They do not care where it was purchased .... as long as it is a genuine Dooney is all that matters. They do not even care about the condition of the bag.

Re: Dooney Trade In......How to?

Boehm Collector — Thu, 17 Jul 2014 13:52:45 GMT

The address for the trade in program is:

Dooney & Bourke, Attention: Trade-in-Program 1 Regent Street Norwalk, CT 06855

You will receive a letter from Dooney advising you of the trade-in-value of your bag. You have 30 days from the date of the letter to call Dooney directly and place your order. It might be a good idea to know in advance what new bag you want to order because at times I have not received the letter until 2 weeks after its date so the time I had to place an order was cut in half. If they do not hear from you they return the bag. Once I've placed my orders it takes about a week to receive it.

Re: Dooney Trade In......How to?

little miss sunshine — Thu, 17 Jul 2014 13:57:31 GMT

How about gifting it?

Re: Dooney Trade In......How to?

KathyPet — Thu, 17 Jul 2014 14:04:13 GMT

I see absolutely nothing wrong with using the trade in program to get a new bag because you are tired of the one you are trading in. There is no reason not too. as far as selling them rather than trading it you will be hard pressed to get 50% of your purchase price selling it that way. I have taken a couple of bags to,the upscale consignment shop where I bring my clothes and received 25% of my purchase price. These were bags in mint condition carried less than 6 or so times.

Re: Dooney Trade In......How to?

Boehm Collector — Thu, 17 Jul 2014 14:24:57 GMT

On 7/17/2014 kaybee said:
That's right Sunshine Kate. It's a courtesy program designed for those who have damaged bags NOT a promotional program or another way to order when you're just 'sick' of the bag you already own.

I have to respectfully disagree. I have sent several bags in that were in mint condition... I just was not using them for one reason or another.

Re: Dooney Trade In......How to?

tough_kitty — Thu, 17 Jul 2014 15:17:08 GMT

On 7/17/2014 Boehm Collecter said:
On 7/17/2014 kaybee said:
That's right Sunshine Kate. It's a courtesy program designed for those who have damaged bags NOT a promotional program or another way to order when you're just 'sick' of the bag you already own.

I have to respectfully disagree. I have sent several bags in that were in mint condition... I just was not using them for one reason or another.

Well, OK...if the rule is for the bag to be damaged, anyone can easily make some damage to their bag and then send it in for the credit....Problem solved! But what's the point?? If D&B accepts any bag, then apparently it's allowed!

Re: Dooney Trade In......How to?

MikafromTopeka — Thu, 17 Jul 2014 17:15:03 GMT

On 7/17/2014 tough_kitty said:
On 7/17/2014 Boehm Collecter said:
On 7/17/2014 kaybee said:
That's right Sunshine Kate. It's a courtesy program designed for those who have damaged bags NOT a promotional program or another way to order when you're just 'sick' of the bag you already own.

I have to respectfully disagree. I have sent several bags in that were in mint condition... I just was not using them for one reason or another.

Well, OK...if the rule is for the bag to be damaged, anyone can easily make some damage to their bag and then send it in for the credit....Problem solved! But what's the point?? If D&B accepts any bag, then apparently it's allowed!

I see you people don't get the point. It's wasteful and shameful to send a perfectly good bag in to be destroyed but if it doesn't bother you in the least then go ahead.

I could never do that to save a few bucks besides all the hassle as was described above. First you have to wait for their letter and reorder from a limited selection (which I consider their site limited) in a limited amount of time.

Just save the money for the bag you want and then once you get it you will have two.

Re: Dooney Trade In......How to?

tough_kitty — Thu, 17 Jul 2014 20:25:52 GMT

On 7/17/2014 kaybee said:
On 7/17/2014 tough_kitty said:
On 7/17/2014 Boehm Collecter said:
On 7/17/2014 kaybee said:
That's right Sunshine Kate. It's a courtesy program designed for those who have damaged bags NOT a promotional program or another way to order when you're just 'sick' of the bag you already own.

I have to respectfully disagree. I have sent several bags in that were in mint condition... I just was not using them for one reason or another.

Well, OK...if the rule is for the bag to be damaged, anyone can easily make some damage to their bag and then send it in for the credit....Problem solved! But what's the point?? If D&B accepts any bag, then apparently it's allowed!

I see you people don't get the point. It's wasteful and shameful to send a perfectly good bag in to be destroyed but if it doesn't bother you in the least then go ahead.

I could never do that to save a few bucks besides all the hassle as was described above. First you have to wait for their letter and reorder from a limited selection (which I consider their site limited) in a limited amount of time.

Just save the money for the bag you want and then once you get it you will have two.

We, "people", do get the point. But it's exactly the same issue as the one with QVC return policy - it's THEIR policy. No one is "breaking the rules" here. They definitely have their own agenda in mind by doing that, like being able to write-off some inventory and minimize their tax liability.

Now, whether or not it's wasteful for someone, that's their own business...they don't harm anyone by replacing one bag with another simply because it's ALLOWED by the retailer.

Re: Dooney Trade In......How to?

EdithEllenLily — Thu, 17 Jul 2014 20:40:43 GMT

On 7/17/2014 Boehm Collecter said:
On 7/16/2014 EdithEllenLily said:
To our experienced D&B trade-in forum friends: Does the Dooney you are trading in have to be purchased from a retail store or from Dooney.com -- or can you send them a Dooney made specifically for QVC or a Dooney purchased at one of the Dooney & Bourke outlet stores? I wonder if they take all D&B bags, regardless of where they are purchased?

Edith ... they take any Dooney. I have even sent in bags I purchased through ebay. They do not care where it was purchased .... as long as it is a genuine Dooney is all that matters. They do not even care about the condition of the bag.

Thank you very much, Boehm Collector! Good information to know for the future...

Re: Dooney Trade In......How to?

Boehm Collector — Sat, 19 Jul 2014 15:26:44 GMT

On 7/17/2014 kaybee said:
On 7/17/2014 tough_kitty said:
On 7/17/2014 Boehm Collecter said:
On 7/17/2014 kaybee said:
That's right Sunshine Kate. It's a courtesy program designed for those who have damaged bags NOT a promotional program or another way to order when you're just 'sick' of the bag you already own.

I have to respectfully disagree. I have sent several bags in that were in mint condition... I just was not using them for one reason or another.

Well, OK...if the rule is for the bag to be damaged, anyone can easily make some damage to their bag and then send it in for the credit....Problem solved! But what's the point?? If D&B accepts any bag, then apparently it's allowed!

I see you people don't get the point. It's wasteful and shameful to send a perfectly good bag in to be destroyed but if it doesn't bother you in the least then go ahead.

I could never do that to save a few bucks besides all the hassle as was described above. First you have to wait for their letter and reorder from a limited selection (which I consider their site limited) in a limited amount of time.

Just save the money for the bag you want and then once you get it you will have two.

I do save up my money to purchase anything I might want because I refuse to pay interest on my credit cards. if I cannot pay for something in full when the bill comes in I don't purchase it. You are absolutely correct ... if I saved the money to buy a bag and did not take advantage of the trade-in-program I would definitely have two bags .... one which I do not use. That would also be wasteful.