topic Re: Oh Geez!! in Shoes

Oh Geez!!

DianeFM — Tue, 27 May 2014 22:15:50 GMT

My logo lock in Aqua arrived today. I immediately knew it was a return as it was inside the dust bag. There wasn't any protective plastic wrap on the bag anywhere AND it was missing the coin purse and the keyfob. Really? Had this been an as is I would understand - but this was ordered as a brand new item. So I'll be calling customer service to make sure I'm not paying return postage etc. What a hassle and waste of time! Oh and there wasn't any packing slip/documentation either. Thank you for letting me vent.

Re: Oh Geez!!

Tsukiko — Tue, 27 May 2014 22:48:19 GMT

Mine came the same way. Nothing on it was wrapped. I ordered the grape and I thought it looked like a returned item. I didn't reorder because it didn't suit my taste. I then went ahead and ordered the kiss lock wallet on Ilovedooney.com and the wallet came inside a plastic sleeve, inside the wallet was packed with tissue paper including tissue in each of the slits. Very well packed. There was also a registration card and I did register it with Dooney. No registration card came with the QVC item. I'm currently on waitlist for another item and hoping that it isn't a returned item. If it's not in perfect condition, back it goes.

Re: Oh Geez!!

ivyshop — Tue, 27 May 2014 22:53:17 GMT

that is outrages you should also complaint qvc Facebook page. I don't order anything from qvc anymore expensive and poor quality control. You should check the outlets. I saw the same style of bag in croco that qvc said was made only for qvc customers that is not true that bag is 70% off now at the outlet. Also they have the coin purse at the outlet for 40% and $35 each at ilovedooney.com

Re: Oh Geez!!

gilmoregirl — Tue, 27 May 2014 22:56:42 GMT

Did it ship from PA? I've received a couple of used NEW items recently that have shipped from PA, which is also where the "AS IS" items ship from. (I actually tried an AS IS bag a couple of weeks ago (which was NOT "used" but was a defective return) ETA to clarify... All of my NEW Dooney bags have ALWAYS shipped from VA. My logo lock that I just ordered shipped out of PA... so help me if I get another returned item....

Re: Oh Geez!!

brewhaha — Tue, 27 May 2014 23:07:51 GMT

bummers

Re: Oh Geez!!

stevieb — Tue, 27 May 2014 23:43:55 GMT

So sorry about that Diane. QVC really needs to step it up with the returns and inspect them for quality and completeness. I don't necessarily mind getting a return in pristine condition and with all that's supposed to accompany it, but otherwise, yes, as-is should be the next stop. I simply can't fathom that they are apparently not even checking returns at all. Even a once over would serve to point out when an item is defective, missing a piece, dirty or otherwise clearly used. Not inspecting is really pretty inexcusable and seems to be an increasingly common practice.

Re: Oh Geez!!

Lavenderjunkie — Wed, 28 May 2014 00:24:11 GMT

What a disappointment and a hassle. Takes the joy out of getting a new handbag.

Re: Oh Geez!!

lovesrecess — Wed, 28 May 2014 00:48:54 GMT

I have read too many times about customers buying a new bag only to have it arrive with a used tissue or half -empty pkg of breath mints inside. Even ""as-is"" or used products shouldn't arrive like this.

Re: Oh Geez!!

stevieb — Wed, 28 May 2014 00:55:26 GMT

On 5/27/2014 lovesrecess said:
I have read too many times about customers buying a new bag only to have it arrive with a used tissue or half -empty pkg of breath mints inside. Even "as-is" or used products shouldn't arrive like this.

I completely agree. If they're going to send a bag back out at all, someone should take a few minutes to clean it out, for heaven's sake... Incidentally Diane, it's still showing as available in aqua and not on WL. I'd order another and keep the better of the two and, of course, the coin purse, assuming the second one actually comes with one intact.

Re: Oh Geez!!

gilmoregirl — Wed, 28 May 2014 01:01:08 GMT

I don't purchase many bags from QVC... usually only bags that I can't find elsewhere (ie some TSVs, I picked up the Pink Stanwich because I couldn't find it elsewhere) and if I'm right about the shipped from thing (PA vs VA) I will NEVER order another bag from QVC. I'm not paying reduced prices, I'm paying retail. And their "exclusive" bags show up at Nordstrom and L&T eventually lol

Re: Oh Geez!!

stevieb — Wed, 28 May 2014 01:47:55 GMT

On 5/27/2014 gilmoregirl said: I don't purchase many bags from QVC... usually only bags that I can't find elsewhere (ie some TSVs, I picked up the Pink Stanwich because I couldn't find it elsewhere) and if I'm right about the shipped from thing (PA vs VA) I will NEVER order another bag from QVC. I'm not paying reduced prices, I'm paying retail. And their "exclusive" bags show up at Nordstrom and L&T eventually lol

Good point. Unfortunately, by the time we know from where they ship it's too late! Still, definitely worth checking, if for no other reason than to be prepared when we open the package... Like you, I tend only to order what I can't find elsewhere because I feel like full retail should warrant certain perks, free shipping among them...

Re: Oh Geez!!

Tissyanne — Wed, 28 May 2014 02:56:19 GMT

Sorry you received a used bag. I cannot understand why QVC has "as is" and sends new handbags out, yet orders for new ones are returns. I wonder what determines this?

Re: Oh Geez!!

funwun — Wed, 28 May 2014 03:48:46 GMT

Oh boy, this happens way too often..It is completely ridiculous that quality control is so poor!! I agree with Stevie, purchase another and keep the better of the two!!!))

Re: Oh Geez!!

sidsmom — Wed, 28 May 2014 03:59:05 GMT

There's something that feels good when you buy something @ a B&M store....the salesperson kinda/sorta fusses over your purchase, you walk out with a pretty store bag and...there might be samples/freebies, to boot....and the same product (though B&M quality is nicer) is purchased at the same $$$. The "thrill" of the buy is in a ugly box sitting in your doorstep. Bleh.

Re: Oh Geez!!

DianeFM — Wed, 28 May 2014 04:08:10 GMT

Thanks all for feeling my pain. I'm going to take stevieb's advice and hang on to the one I received today and reorder another aqua to see if I get the extras the 2nd time around. This handbag is in excellent condition - it appears to be brand new. Who know's about the Q - the next bag I receive might be all there, but the bag might be another return that looks like a return! I'll let you know next week what gets sent my way. OT - My daughters and I had a blast in NYC a couple weeks ago! Wow! So much to see and do and we did! Quite a place!

Re: Oh Geez!!

stevieb — Fri, 30 May 2014 23:48:46 GMT

On 5/27/2014 DianeLovesPurses said:
Thanks all for feeling my pain. I'm going to take stevieb's advice and hang on to the one I received today and reorder another aqua to see if I get the extras the 2nd time around. This handbag is in excellent condition - it appears to be brand new. Who know's about the Q - the next bag I receive might be all there, but the bag might be another return that looks like a return! I'll let you know next week what gets sent my way. OT - My daughters and I had a blast in NYC a couple weeks ago! Wow! So much to see and do and we did! Quite a place!

Hey Diane... So glad you enjoyed NYC. It's truly like no place else. Love it! And yes, do keep up posted on your next Logo Lock. Here's hoping between the two orders you get an intact set in great condition...

Re: Oh Geez!!

DianeFM — Tue, 03 Jun 2014 20:11:17 GMT

Same song - different dance. Yes, you guessed right, I received yet another return. At least this one had the accessories this time around. So I called customer service. To make a long story short they are crediting me 15% off the handbag I'm keeping, no charges on the original bag I'm returning, and honoring the easy pays on the 2nd bag. All in all I'm happy, I think, but it would've been nice to have received a brand new plastic still on everything handbag!

Re: Oh Geez!!

stevieb — Wed, 04 Jun 2014 02:48:21 GMT

Wow. What IS going on with QVC these days. I mean are they so hard up THIS is now their oft touted new 'business model'. Sad, really sad. Glad, though, Diane, that between the two shipments you did actually get an acceptable purse, a good price and essentially no harm - no foul on the shipping...

I ordered an as-is satchel recently and it arrived today. Heck, I'm actually reluctant to open it! Overall, I've had pretty good luck with as-is, other than the one that came with one of the feet missing and one that came with none of the matching accessories... I returned the first one and really should've called CS about the other one and sought a credit, but you know, you get tired of having to make something right that should've been right in the first place!

Enjoy the aqua bag. It's a really pretty color!