topic Re: Natural Ostrich Roma 2 in Shoes

Natural Ostrich Roma 2

plc123 — Sun, 25 May 2014 01:23:21 GMT

Has anyone received their Roma Ostrich Natural color and noticed little smear marks? I just got mine yesterday and noticed some smear marks. I love the bag and since it is on waitlist I can't get an exchange right away plus I am afraid to get a bad one that was returned. I am probably being too picky because no one else would even see the marks. Thanks

Re: Natural Ostrich Roma 2

JustJules — Sun, 25 May 2014 01:41:29 GMT

Smear marks? Not sure what you mean. I received mine a few days ago and it's gorgeous. The only thing I noticed on it is about a dime size portion of leather that is a touch lighter in color, but it's only noticeable if you view it from certain angles. It's leather, it's going to have natural imperfections. It definitely isn't enough to make me want to send it back and see what else I get that could be worse. I can just keep that side of the bag towards me. Besides, when I treat it with mink oil or another leather protectant, it will probably blend in.

Certainly if you have very noticeable flaws in your bag, then I would send it back.

Re: Natural Ostrich Roma 2

Favorite Son — Sun, 25 May 2014 01:52:02 GMT

Mine had lots of flaws. There were stray brush marks in several places, an area of streaking in the approximate shape of a "y" on one of the large panels, which was slightly more wrinkled than the rest of the leather, and an area on the bottom panel on the opposite side where the painting on the dots was HUGE - like teen-age zits. I was not at all impressed with the quality of the finish on the hide, though I loved the color and I really like the Roma 2 bags in general.

Re: Natural Ostrich Roma 2

Lyn08 — Sun, 25 May 2014 03:13:38 GMT

I recently received the Natural Ostrich Roma 2 Tote, and I inspected it thoroughly, and there are no brown streaks running through it. I believe there was another posting about something like this.

Update: Upon further close inspection, I notice the brown spearing on an area of the bottom of my bag (about 1 1/2" X 2"). A couple small smears on the handle. The rest of the bag looks okay. I think that when the brown spots were painted on the bag, it was then set down before it was completely dry, and that's why the smearing occurred.

If your bag has brown streaks, I suggest you first call Customer Service and let them know, so they can make note in your account to refund your return shipping. Then ask if they can order you a replacement on wait list, with the same price and easy pay (if that's what you would like to do). If you just return the tote and request a replacement, since it's sold out now, they will just refund your money and not put you on wait list.

Re: Natural Ostrich Roma 2

JustJules — Sun, 25 May 2014 03:22:45 GMT

On 5/24/2014 Lyn08 said:
I recently received the Natural Ostrich Roma 2 Tote, and I inspected it thoroughly, and there are no brown streaks running through it. I believe there was another posting about something like this.

If your bag has brown streaks, I suggest you first call Customer Service and let them know, so they can make note in your account to refund your return shipping. Then ask if they can order you a replacement on wait list, with the same price and easy pay (if that's what you would like to do). If you just return the tote and request a replacement, since it's sold out now, they will just refund your money and not put you on wait list.

Yes, I totally agree, that is how it should be handled.

Favorite Son, I'm so sorry to hear that your bag is so flawed.... I would be so disappointed. Trust me, there are good ones... I got one, Lyn got one, so you shouldn't settle for a defective product. I would follow Lyn's advice regarding the return/exchange process, because in the end, you are the customer and you deserve to get a quality product without inconvenience, and that is what they promise. Best of luck.

Re: Natural Ostrich Roma 2

EdithEllenLily — Sun, 25 May 2014 03:26:11 GMT

I had the same problem with my Natural Ostrich Roma 2, OP. Some of the brown ostrich "dots" were smeared, like the people painting them on did not wait long enough for them to dry before they packaged them up to send. The smears were noticeable, so I sent it back as defective and did not want to take a chance on another one on waitlist. It was sad, but it had to go back.

Re: Natural Ostrich Roma 2

Favorite Son — Sun, 25 May 2014 15:54:44 GMT

On 5/24/2014 EdithEllenLily said:
I had the same problem with my Natural Ostrich Roma 2, OP. Some of the brown ostrich "dots" were smeared, like the people painting them on did not wait long enough for them to dry before they packaged them up to send. The smears were noticeable, so I sent it back as defective and did not want to take a chance on another one on waitlist. It was sad, but it had to go back.

I sent mine back, too. There was no way I was carrying that thing as it was sent to me. I checked out some of the ostrich options in the Dooney collection at Dillard's, and the painting on them was perfect. I might eventually get the ivory ostrich, since it doesn't have the dot painting. Most people who got that color are very pleased with it.

Re: Natural Ostrich Roma 2

susan kay — Sun, 25 May 2014 21:27:27 GMT

Mine had "smear" marks on both sides. I called Customer Service right away and returned it. I have to say that it was a gorgeous bag, and definitely much lighter than I thought that it was going to be. I described the smear marks to CS as looking like water spots....even though I knew they weren't, that's what it looked like.

Re: Natural Ostrich Roma 2

Lyn08 — Sun, 25 May 2014 21:44:43 GMT

I thought my Natural Ostrich was perfect, but upon further inspection, I see smearing on the bottom of the bag (about 1 1/2 x 2 inches), on one of the handles, and on the cross-body strap. It's not a lot of smearing, and that's probably why I didn't notice it earlier. I don't know that it's bad enough to return it. I don't see any problems on the front, back and sides.

I already had to return the Metallic bag (which I liked a lot), because of shallow cuts across the middle of the tassel. It's on wait list now.

I probably should have ordered the black bag, just to be safe. I haven't read any problems with the black tote.

Re: Natural Ostrich Roma 2

Mirage08 — Sun, 25 May 2014 23:13:59 GMT

I switched to Natural Ostrich now after boxing up the Cream Snake to return. I don't see any issues but I'm going to give it another look.

Re: Natural Ostrich Roma 2

Meeras — Mon, 26 May 2014 03:11:53 GMT

smear marks.. not sure abt it.

Re: Natural Ostrich Roma 2

Jk9 — Mon, 26 May 2014 03:28:47 GMT

I received my natural ostrich with a couple of vert small "brush stroke" type areas that were not noticeable at all and decided to keep it since that is the only flaw I found on the bag. Otherwise, very beautiful purse and I have decided to keep it. I think it just depends on how bad the marks are. I totally understand the mark you are referencing. It does look like a mistake brush stroke as someone moved around the bag, mine were not a big issue for me, but would be if they were more pronounced or more of them.

Re: Natural Ostrich Roma 2

Lyn08 — Mon, 26 May 2014 18:41:57 GMT

Does anyone know how long we are supposed to "train" our Roma 2 bags? My Blush bag seems to have softened up pretty well, but the Natural Ostrich is still a bit stiff. Are we supposed to keep a 32 oz. filled bottle in our bags when we are not using them (if we hang them on a door knob, etc.). We're also supposed to stuff them if we lay them flat when traveling (packed with clothes), or in a closet. I don't have that much room in my closet to store "stuffed" Roma 2 bags (and I have two of them).

Re: Natural Ostrich Roma 2

yiggy — Mon, 26 May 2014 19:16:31 GMT

Oh my...how disappointing! The only thing I noticed on my natural ostrich upon inspection was that the leather color of the tassel was a little bit darker than the leather color of the bag. With wear, I am thinking the variation will diminish. Hopefully, customer service will take good care of you. Thank you for your post.

Re: Natural Ostrich Roma 2

3star — Mon, 26 May 2014 19:47:31 GMT

Favorite Son, if you can't get satisfaction for your GILI from QVC, I agree the ostrich from Dooney is great, may I suggest you also check out the white ostrich satchel from Coach - it's magnificent, but you are paying Coach prices. I sent my Ivory GILI back as it was just too large, but it was absolutely in perfect shape.

Re: Natural Ostrich Roma 2

Mirage08 — Mon, 26 May 2014 23:56:32 GMT

On 5/26/2014 Lyn08 said:
Does anyone know how long we are supposed to "train" our Roma 2 bags? My Blush bag seems to have softened up pretty well, but the Natural Ostrich is still a bit stiff. Are we supposed to keep a 32 oz. filled bottle in our bags when we are not using them (if we hang them on a door knob, etc.). We're also supposed to stuff them if we lay them flat when traveling (packed with clothes), or in a closet. I don't have that much room in my closet to store "stuffed" Roma 2 bags (and I have two of them).

I didn't "train" mine long. I like that's a little more stiffer than the cream snake that I got. Which is I'm sending back tomorrow. If I do keep the Natural Ostrich, I don't plan on keeping it stuffed when it's not in use.

Re: Natural Ostrich Roma 2

plc123 — Tue, 27 May 2014 01:36:52 GMT

Thanks so much for all your replies. I just hate to send it back because I could get something way worse. I don't think anyone would really notice but me. I wonder if leather conditioner would help. Thanks again!!

Re: Natural Ostrich Roma 2

cofeec — Tue, 27 May 2014 20:28:21 GMT

My handles are much lighter than the rest of the bag - and like another customer stated, " they are a matte finish". The handles feel totally different and look different than the rest of the bag. I ordered another on Waitlist, will see what that looks like, and send the worst looking back. I read somewhere where they will be getting more Natural Ostrich and black back in stock. Still a pain.

Re: Natural Ostrich Roma 2

Tsukiko — Tue, 27 May 2014 20:55:53 GMT

On 5/27/2014 cofeec said:
My handles are much lighter than the rest of the bag - and like another customer stated, " they are a matte finish". The handles feel totally different and look different than the rest of the bag. I ordered another on Waitlist, will see what that looks like, and send the worst looking back. I read somewhere where they will be getting more Natural Ostrich and black back in stock. Still a pain.

Does anyone know if waitlisted items are other people's returns or do they get a certain amount of orders from the manufacturer to fulfill these? I decided to try again for the blush, sent mine back due to flaws.

Re: Natural Ostrich Roma 2

Lyn08 — Wed, 28 May 2014 00:58:02 GMT

I decided to ignore the small area of smearing on the bottom of my bag -- it's not worth returning, as it's not very noticeable, and I might get a bag that's not as nice.

I'm taking my Natural Ostrich out tomorrow for the first time. I got the extra large Chameleon purse organizer in the mail today (thanks to the lady on the forum who recommended it), and I put it in the bag, along with the stuff I need, including a file folder with some documents. I'll be carrying the bag as a wide tote to accommodate everything. I didn't have a large tote, so this works well for me.