topic Re: The Thing Is in Shoes

The Thing Is

Shawnie — Sun, 06 Apr 2014 23:49:06 GMT

Marybeth when you tell people they can "use" a bag for three or four weeks and then send it back if it isn't what they wanted, you are inviting return abuse. And "use" is Marybeth's exact word she used on the florentine letter carrier that was presented about 6:40.

Re: The Thing Is

kivah — Sun, 06 Apr 2014 23:54:05 GMT

That's how she gets people to spend over $300 for a purse.

Re: The Thing Is

sparklestar — Mon, 07 Apr 2014 00:01:10 GMT

She's informing the public of QVC's 30-day guarantee. I don't think it's her intent to invite return abuse.

Re: The Thing Is

Annabellethecat66 — Mon, 07 Apr 2014 00:05:12 GMT

Well, as someone who has 'used' a bag for (maybe 2 weeks) yes, even Dooney, and then sent it back, I guess I'm one of those people.

I have a 'bad' back. I've had many procedures done over the course of 12 years. You have no idea. Since I can't judge the size and how heavy and if it fits over my chunky shoulders, I sometimes order the purse.

Sometimes it's a matter of , "Will this work. Can I manage to carry it"? I don't go out every day, so it takes a couple of days out.

If it is something like a Dooney purse, I never register it (that way whomever gets it can send it in.

I do walk around with it and try it out. The Hosts can stand up there and say the weight, the drop and so on. However, until I put it on, wear it out to the Drs or stores I'm not sure it will work.

I can't speak for others but I will say that one reason I shop at QVC (other than the fact that it is convenient) I can try something out and if it doesn't work, return it.

I return whatever it is in the packaging it came in, exactly as it was received except the stuffing in the purse.

If QVC sells it as used or however they word it, the person who buys any of my returns gets a bargain because it is as if it is new.

Clothing is returned the next day.

I don't know what other people do, I'm telling you what I do.

Re: The Thing Is

Shawnie — Mon, 07 Apr 2014 00:09:51 GMT

Yes I realize it is a sales strategy. But it is one thing to have a thirty day return policy unused. And it is quite another to encourage people to use a bag and then return it. I sure don't want somebody's used returned bag. If I return a bag it hasn't gone out of my house. I think they need to rethink how the terms of the 30-day return period are implemented. Which apparently is unconditional. And I do think there are people that would hear this and say ok then I will get this bag use it for several weeks. And all it costs me is return shipping. Of course if you do it excessively you might get ""the letter"".

Re: The Thing Is

sparklestar — Mon, 07 Apr 2014 00:43:19 GMT

On 4/6/2014 Shawnie said: Yes I realize it is a sales strategy. But it is one thing to have a thirty day return policy unused. And it is quite another to encourage people to use a bag and then return it. I sure don't want somebody's used returned bag. If I return a bag it hasn't gone out of my house. I think they need to rethink how the terms of the 30-day return period are implemented. Which apparently is unconditional. And I do think there are people that would hear this and say ok then I will get this bag use it for several weeks. And all it costs me is return shipping. Of course if you do it excessively you might get "the letter".

I don't know. What good would a 30-day unused policy be. Why would you keep it for 30 days if you can't use it. There will always be people who take advantage of this type of policy. If I get a bag home, I know the minute I look at it and handle it if I like it or not. I don't remove the tags and I don't use it if I know I am returning it.

I wonder if QVC could keep track of the people who abuse this policy. Not the people that buy and return but the people that buy, use the item to death and then return it.

Re: The Thing Is

stevieb — Mon, 07 Apr 2014 01:30:56 GMT

Hey, that's their policy. She's just moving the goods... What they need to address is what happens with bags actually used for thirty days and then returned...

Sell them as-is if they want, but they shouldn't be sent back out as new.

A bag returned immediately and clearly not used is something altogether different but then that would require that someone actually inspect returns and all indications are that isn't always the case.

Re: The Thing Is

depglass — Thu, 17 Apr 2014 17:02:57 GMT

I just read last week where someone had carried three bags in a row for weeks each. It is to the point I won't order a bag unless its new, no matter who makes it. Same for apparel and appliances. I've just had it with a returns department that won't screen this used stuff out. They can't even seem to screen returned defects out.

Re: The Thing Is

Tissyanne — Tue, 22 Apr 2014 18:23:19 GMT

Mary Beth didn't do/say anything wrong in my opinion. I think QVC should screen returns, and if an item is not in pristine condition either send it to an outlet, or sell "as is." They should never send used items as new. I for one have received used items from QVC through the years, and it is very disappointing.

Re: The Thing Is

ChynnaBlue — Tue, 22 Apr 2014 18:31:08 GMT

I don't think that's return abuse for an expensive handbag. That's why return policies and warranties exist - so that you can make sure you get what you wanted and that it doesn't wear badly. Some people, for example, reported than one GILI bag had cracking appear on the leather. Sometimes you need to use something to spot things like that. If it happens in 30 days, send it back - that's why they have a return policy.

You can even buy a 30-day supply of weight-loss pills, take them all, and return them on the last day if you didn't think they delivered what they promised and that's within the guidelines of the return policy. Frankly, I think that's fair.

For the record, I almost never return anything, so I'm not a return policy abuser trying to justify my own behavior. That's simply the policy, as QVC has stated it many times. I think it's fair.

I don't think it's fair if you buy things INTENDING to return them. You shouldn't buy a bag to take to an event, then return it after the event. That's abuse.

Re: The Thing Is

Quiltlady — Wed, 30 Apr 2014 14:12:12 GMT

I have ""used"" two bags and sent them both back. The first was the Dooney snake TSV. I loved it until I USED it for four days and it began to get creases within the snake design. I knew it would look old way before it's time. I sent it back and don't feel bad at all!!

The second was a TSV in Palamino. I thought I liked the color until I ""used"" it for one day and out in the day light I noticed how yellow the zipper was compared to the golden/ORANGE color of the bag. YUK. I sent it back.

I've since ordered three other Dooney bags and I love them and am KEEPING those. I love the Q's return policy.

Re: The Thing Is

tough_kitty — Wed, 30 Apr 2014 15:16:33 GMT

Well, you can return your purchases to Macy's or BBB at ANY time when you decide you are not happy with your purchase! So, I don't see anything unusual about this policy.

Personally, I don't use a bag until I decide I am going to keep it. However, there was this one time when I decided to try a different style bag from Macy's and I was convinced I was keeping the bag, but after a month or so of USING it I figured it was not working for me, so I did return it.

Re: The Thing Is

chrystaltree — Wed, 30 Apr 2014 15:22:43 GMT

That's what chronic returners do anyway, Mary Beth isn't giving them any ideas. The 30-day return policy is all they need. They carry a bag for almost a month and return it....because they can. I also think the percantage of customers who abuse the return policy is so low that QVC is comfortable using it as a selling point. They aren't taking a financial hit from returns.

Re: The Thing Is

patty — Wed, 30 Apr 2014 15:41:21 GMT

I don't care even a little bit about QVC's return policy or what the hosts say regarding that policy. I must be weird.

Or maybe I am the normal one.

Re: The Thing Is

champagnepoodle — Wed, 30 Apr 2014 15:47:40 GMT

I have "used" many of QVC's items. Its not abuse, you are trying the product and they stand behind it. I have to pay for shipping , where am I abusing QVC?

Re: The Thing Is

zebragirl318 — Wed, 30 Apr 2014 16:05:15 GMT

I wouldn't say it's inviting abuse exactly, but none of the hosts mention that if you return too many things you're out. First you get a warning letter, then you can't order anymore (I know because it happened to a friend of mine). So... yes you can return things, but they don't mention that it isn't something you should make a habit of. Nothing wrong with it, just their policy.