topic Re: Gift return nightmare for Dooney TSV in Shoes

Gift return nightmare for Dooney TSV

Bluehippo — Sat, 08 Feb 2014 08:17:48 GMT

Called CS about exchanging a defective bag that was a gift and the rep told me everything I needed to do to return it. I wrote a note with every single bit of info that the rep instructed- shipped usps priority with insurance and included the note. It arrived to Qvc on Friday(jan. 31). I called customer service to ask when the exchange would be processed. She said she has no info on the return and I need to find out who signed for the package. I am mortified to think I just sent a $300+ back(plus $20 shipping!) to qvc just to be told I'm out of luck! What is my next step? I can't get a straight answer from other reps!

Re: Gift return nightmare for Dooney TSV

Susan Louise — Sat, 08 Feb 2014 09:02:15 GMT

Give it another week...it takes about 10 days to 2 weeks to process returns...

Re: Gift return nightmare for Dooney TSV

Akane — Sat, 08 Feb 2014 09:11:32 GMT

Give it more time. Holiday returns are their busiest time since everyone is sending back last minute. My recent return took about a week and a half before they even acknowledged the return.

Re: Gift return nightmare for Dooney TSV

Kachina624 — Sat, 08 Feb 2014 09:12:46 GMT

Be patient. The Q has thousands of returns to process that came in at the end of January. It could takes your a couple of weeks.

Re: Gift return nightmare for Dooney TSV

Bluehippo — Sat, 08 Feb 2014 09:39:04 GMT

Ok, I've never returned anything here so I was worried when cs couldn't even acknowledge that it was, at the very least, received. I will just wait it out and cross my fingers! Thanks for the responses

Re: Gift return nightmare for Dooney TSV

ID2 — Sat, 08 Feb 2014 13:45:35 GMT

Hmmm why is it when you return something to the Q it takes so long for a refund/exchange? When I return something to Amazon I get my refund within hours of them receiving it.
Whats wrong with this picture QVC?

Re: Gift return nightmare for Dooney TSV

Lavenderjunkie — Sat, 08 Feb 2014 16:22:04 GMT

Go to the USPS web site and print out the delivery confirmation information, so that you have it. Sometimes this info disappears from the USPS web site.

Also, give Q a few more days to process the return.

As long as you have proof it was received, you will get your credit. I know it's annoying, but try to be patient.

Re: Gift return nightmare for Dooney TSV

Brooklynny — Sat, 08 Feb 2014 16:48:12 GMT

I would say give it some time. I returned a laptop in January and tracked it every day. I shipped it on January 17, and it was delivered to QVC on January 21 (the MLK weekend). My order status on QVC.com didn't acknowledge receipt until January 27, and I just received my credit this week. It usually doesn't take this long to process a return, but it may be the busy gift return period for them.

Re: Gift return nightmare for Dooney TSV

Bluehippo — Sat, 08 Feb 2014 19:49:17 GMT

On 2/8/2014 lavenderjunkie said:
Go to the USPS web site and print out the delivery confirmation information, so that you have it. Sometimes this info disappears from the USPS web site.

Also, give Q a few more days to process the return.

As long as you have proof it was received, you will get your credit. I know it's annoying, but try to be patient.

That is a good idea. When I track the package, it doesn't say who signed for it. That's what has me a bit worried since the CS rep told me they have to have that info.

Re: Gift return nightmare for Dooney TSV

Shaunac — Sat, 08 Feb 2014 19:53:03 GMT

I returned an item on January 22 and it took 15 days to process. Wait another week.

Re: Gift return nightmare for Dooney TSV

Kachina624 — Sun, 09 Feb 2014 01:26:43 GMT

I sent a return to ShopHQ. I got an acknowledgement and credit 6 days from the date I mailed it.

Re: Gift return nightmare for Dooney TSV

sidsmom — Sun, 09 Feb 2014 01:29:44 GMT

If all else fails, that's what insurance is for.

Re: Gift return nightmare for Dooney TSV

yellowkitty — Sun, 09 Feb 2014 01:43:33 GMT

Email the info to the Q with your tracking # and also go make a copy of your receite from UPS. I always do this if I send something big back . The Q does take long . But I do back up of things learned the hard way!

Re: Gift return nightmare for Dooney TSV

GCR18 — Sun, 09 Feb 2014 05:24:15 GMT

I've never had a problem getting a refund. It has always showed up on my statement. Granted sometimes it seems like months, but it's probably more like weeks.

Re: Gift return nightmare for Dooney TSV

sage4 — Sun, 09 Feb 2014 05:34:51 GMT

With HSN, I returned a package last Saturday and by the Monday they received it and got a refund. Something weird happened the other day with Amazon. I returned something that was bought as a Christmas present. A few hours later I got a message saying they had issued a refund and the next day the refund was in my bank account. How is that possible? The package had not reached them yet. I was happy of course.

Re: Gift return nightmare for Dooney TSV

Bluehippo — Sun, 09 Feb 2014 06:17:29 GMT

Keep in mind, I had no receipt. It was a gift exchange where I just sent a bag with no tags(leather peeled) and my customer info(and the original order number. I did email a copy of my usps receipt and the tracking number. Still haven't heard back but I am trying to be patient. I sure hope the gift giver's account wasn't refunded bc that would just be embarrassing.

Re: Gift return nightmare for Dooney TSV

sage4 — Sun, 09 Feb 2014 06:28:12 GMT

OH OH I think that the refund would be refunded to the gift giver since the gift giver paid for it. Why didn't you tell the gift giver that there was a problem with the bag?

Re: Gift return nightmare for Dooney TSV

dogdays — Sun, 09 Feb 2014 06:33:01 GMT

Really? After the holidays a gift receipt usually works or stores give store credit.

Re: Gift return nightmare for Dooney TSV

Bluehippo — Sun, 09 Feb 2014 06:33:43 GMT

On 2/8/2014 sage4 said:
OH OH I think that the refund would be refunded to the gift giver since the gift giver paid for it. Why didn't you tell the gift giver that there was a problem with the bag?

I just didn't want to "rock the boat" and make them think I am ungrateful. I was specifically told by CS that the gifter wouldn't know I exchanged it and that they would do the exchange through my account strictly. I made it very clear to the rep and he assured me that if I wrote down my account info, then everything would work out how I asked. It sounds like a big mess when it really should be simple.

Re: Gift return nightmare for Dooney TSV

Sunshine Kate — Sun, 09 Feb 2014 06:33:44 GMT

Since it's insured by USPS, just report a claim to them.